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Windows 7: BSOD and freezing while in Firefox

07 Nov 2013   #51
x BlueRobot

 

Code:
BugCheck C9, {228, fffff8800153a074, fffff980057d2d30, 0}

*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Probably caused by : PxHlpa64.sys ( PxHlpa64+3074 )
Code:
1: kd> lmvm PxHlpa64
start             end                 module name
fffff880`01537000 fffff880`015431a0   PxHlpa64 T (no symbols)           
    Loaded symbol image file: PxHlpa64.sys
    Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
    Image name: PxHlpa64.sys
    Timestamp:        Tue Apr 24 18:26:29 2012 (4F96E245)
    CheckSum:         0000E1AD
    ImageSize:        0000C1A0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Exact same problem as before, with the same driver unfortunately.


My System SpecsSystem Spec
.
07 Nov 2013   #52
Sxcd1

Windows 7 Pro 64Bit
 
 

Would it help if I just reinstall windows from scratch as my install is 3 yrs old? I just need a stable system.
My System SpecsSystem Spec
08 Nov 2013   #53
Sxcd1

Windows 7 Pro 64Bit
 
 

I gotten a few video driver recovery error messages. New Nvida driver out so I updated to 331.65
My System SpecsSystem Spec
.

08 Nov 2013   #54
x BlueRobot

 

You could try installing the program again.
My System SpecsSystem Spec
09 Nov 2013   #55
Sxcd1

Windows 7 Pro 64Bit
 
 

Turned the computer off last night but didn't wait for it to shutdown. This morning it was still on, so I turned the monitor back on and moved the mouse around but nothing came up on the screen. After hitting reset to reboot I checked and there was a new dump file.
My System SpecsSystem Spec
09 Nov 2013   #56
x BlueRobot

 

Code:
BugCheck 9F, {3, fffffa800a1d7060, fffff80005d71518, fffffa800c20f010}

Probably caused by : pci.sys
Code:
0: kd> !irp fffffa800c20f010
Irp is active with 3 stacks 2 is current (= 0xfffffa800c20f128)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800bb3e040 00000000 00000000-00000000    pending
	      Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\nvlddmkm
			Args: 00016600 00000001 00000004 00000006
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800db95260    

			Args: 00000000 00000000 00000000 00000000
Code:
0: kd> !devobj fffffa800a1d7060
Device object (fffffa800a1d7060) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\pci DriverObject fffffa800a1741c0
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00001040
DevExt fffffa800a1d71b0 DevObjExt fffffa800a1d75d8 DevNode fffffa800a1d66e0 
ExtensionFlags (0000000000)  
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) fffffa800bb3e040 \Driver\nvlddmkm
Device queue is not busy.
Code:
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f49d000 fffff880`100d4000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 23 07:21:50 2013 (52676AFE)
    CheckSum:         00C0CF0F
    ImageSize:        00C37000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I would suggest rolling back to a few earlier WHQL versions of your nVidia graphics card driver, since it seems to be having issues with handling power related IRPs.
My System SpecsSystem Spec
10 Nov 2013   #57
Sxcd1

Windows 7 Pro 64Bit
 
 

I uninstall the driver from device manager and had to reboot as the driver software wasn't recognizing the graphics card after the uninstall. After a reboot I told Win7 not to search for a driver and install 320.49 which is 2 versions earlier. 331.65->327.23->320.49. That is the same driver I had when I started the thread. I let you know how it goes.
My System SpecsSystem Spec
11 Nov 2013   #58
x BlueRobot

 

Okay, thanks for the update

I was just thinking, the problems with the Adobe driver could have been caused by the nVidia driver's interaction.
My System SpecsSystem Spec
05 Dec 2013   #59
Sxcd1

Windows 7 Pro 64Bit
 
 

Update:
3 weeks ago I switch from Firefox v25 to Chrome. Since then my system has been much more stable. I had one freeze early on but no BSOD for nearly 3 weeks. The research I've seem to suggest something about the hardware acceleration setting in that version of Firefox as the source of the issues.
I upgraded my computer with 2 new data HDD (not system)to increase my storage 2 days ago. Today I got a BSOD but no dump file was created. Here is a picture of the BSOD.
My System SpecsSystem Spec
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 BSOD and freezing while in Firefox




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