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Windows 7: BSOD caused by ntoskrnl.exe+32490b

29 Sep 2013   #1
dttah

Windows 7
 
 
BSOD caused by ntoskrnl.exe+32490b

Hello everyone, I am having BSOD caused by the following : ntoskrnl.exe+32490b .
It happened most of the times while I was surfing the internet with google chrome.

I've attached the SF diagnostic tool zipped files.

Thanks for the help.


My System SpecsSystem Spec
.
29 Sep 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi dttah.

You are having a series of stop 0x124, which is supposed to be a hardware related BSOD.

It is seeming to be an old computer. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Let us know the results.
_____________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 8691886c, 0, 0}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 8691886c, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8e183cc4 828efbad 86918850 82987c68 82987c60 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8e183ce4 828f09d7 82987c60 86918850 82987c90 nt!WheapProcessWorkQueueItem+0x56
8e183d00 8289baab 82987c60 00000000 85387d48 nt!WheapWorkQueueWorkerRoutine+0x1f
8e183d50 82a27f5e 00000001 a6f55b51 00000000 nt!ExpWorkerThread+0x10d
8e183d90 828cf219 8289b99e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
29 Sep 2013   #3
dttah

Windows 7
 
 

I am not sure if the problem is over-heating , since most of the times it happens like the "first" time i turn it on, a BSOD happened earlier today, then I restarted, played some games, watched movies music, and no BSOD. So there's that. The computer is around 3 to 4 years old, can't remember at the moment. Going to do all the things you asked for by tomorrow, here's the speccy screenshot in the meanwhile:
My System SpecsSystem Spec
.

29 Sep 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It may be some other thing too .... we have to have a deeper look. But overheating is the prima facie issue here. And overheating alone can cause a stop 0x124.



We need to rectify it at first. Then, depending on the situation, we will go for further troubleshooting.

Dismantle the computer. Clean the entire inside, but carefully, without breaking anything. Clean all the air vents, fan grills, so that it can blow the hot air out effectively. Also, remove and reapply the thermal paste to the CPU.



It is the first and foremost thing that you need to do. Before doing it, nothing else will be fruitful.

So do it, and let us see another screenshot of spceey summery tab after it is done.

** If it BSODs more before doing it, accept it as obvious.

BTW, you havent told us about the wattage of your PSU.
My System SpecsSystem Spec
02 Oct 2013   #5
dttah

Windows 7
 
 

The PSU is 500 W. I will have to wait until the week end to apply the thermal paste. I also did the CPU and memory test, first for one for around 3hours and second one for 2and a half hours I had no errors in both of them.
In the week-end I will apply the thermal paste and do the GPU test as well.
Had another couple of BSOD and pretty much the same error so I won't post again the report. I'll update you by the end of the week, thanks for your help!
My System SpecsSystem Spec
02 Oct 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, let us know the situation after reapplying the thermal paste. In between, the BSODs are supposed to continue.

If it BSODs even after controlling the heat, we have to take a further look.
My System SpecsSystem Spec
24 Jan 2014   #7
dttah

Windows 7
 
 

Hello again, sorry to post after SO much time. I just want to say I solved my problem. Or at least it appears to be so. I didn't have a BSOD since I did this, and it's been like a month or so.
Basically I found on some forum that people were having similar problems with Avira antivirus, i unistalled it and didn't have any bsod since.

I am not sure this is the solution for everyone, I am not saying this is right or anything, but this totally worked for me. I always used avira and always found myself very happy with it, but this was a deal breaker, probably some weird non-compatibility with something? I am not sure.
Anyhow, I hope that if someone reads this in the future and has the same problem, maybe he can give this a shot.
My System SpecsSystem Spec
25 Jan 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That is odd, because a stop 0x124 BSOD cannot be caused by avira antivirus or any software.
Quote:
The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
Source: Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR (Windows Debuggers)

dttah, your issue was the high CPU temperature. I have no favor to Avira. It causes BSODs every off and on, but never with a code stop 0x124.

Posting this so that someone is not misguided.
My System SpecsSystem Spec
25 Jan 2014   #9
dttah

Windows 7
 
 

Absolutely, I specified that I didn't know if that was correct or not. I am just writing out my own experience, I don't want to misguide anyone or bad-name the avira software which I used for years and always loved it.
All I am saying is what seemed to resolve the problem. I just don't have crashes anymore.

I didn't clean my pc, I didn't mount another fan or anything. I just didn't do anything aside un-install avira. Might be purely a coincidence.
Yet again, I don't want to say this was the solution, I just thought to type it out since this is what seemed to solve the problem.

Best regards!
My System SpecsSystem Spec
25 Jan 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You should not allow your computer to run at that high heat. It will be fatal for the entire system.
My System SpecsSystem Spec
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 BSOD caused by ntoskrnl.exe+32490b




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