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Windows 7: BSOD General Useage 0x000000d1

01 Oct 2013   #1

windows 7 home premium 64bit
 
 
BSOD General Useage 0x000000d1

Hey guys, My GF's PC has been Bluescreening i will add as much information as i can as requested.

we have been getting numerous bluescreens 0x000000d1, 0x0000000a, and a few others, i recently cleaned the history so i will wait for more crashes to list as we get them agian.

i have tried EVERYThing i can think of. im left thinking its either CPU or motherboard.

i have ran memtest86+ for 4 hours, 100% pass
i have run Asus PC diag - 100% pass
i got a new HDD and did a fresh install of Windows.
Both HDD's passed all the tests i ran on them with no errors.
RAn Video Card test for 20+ minutes <farks or something like that>

Ive attached the SF Diagnostics Tool file, i think i may be missing the memory dmp file but i will get that if its missing.

Windows 7 Home Premium 64bit
Motherboard -Asus p8z77-V LK
Video Card - 1 x XFX Double D FX-787A-CDFC Radeon HD 7870 GHz Edition
Ram - 1 x G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)

100113-18174-01.dmp 10/1/2013 8:55:50 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`0020079f 00000000`00000002 00000000`00000000 fffff880`0188a95d tcpip.sys tcpip.sys+8a95d TCP/IP Driver Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) x64 ntoskrnl.exe+75b80 C:\Windows\Minidump\100113-18174-01.dmp 4 15 7601 277,136 10/1/2013 8:56:39 PM




Attached Files
File Type: zip wnight77.zip (509.6 KB, 2 views)
My System SpecsSystem Spec
.

02 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck D1, {20079f, 2, 0, fffff8800188a95d}

Probably caused by : tcpip.sys ( tcpip!OlmPeriodicOcbPriorityUpdateHandler+d )
Code:
0: kd> !stack
Call Stack : 11 frames
## Stack-Pointer    Return-Address   Call-Site       
00 fffff800044093f8 fffff800030c6129 nt!KeBugCheckEx+0 
01 fffff80004409400 fffff800030c4da0 nt!KiBugCheckDispatch+69 
02 fffff80004409540 fffff8800188a95d nt!KiPageFault+260 
03 fffff800044096d0 fffff88001885948 tcpip!OlmPeriodicOcbPriorityUpdateHandler+d 
04 fffff80004409720 fffff800030d185c tcpip!TcpPeriodicTimeoutHandler+348 (perf)
05 fffff800044097a0 fffff800030d16f6 nt!KiProcessTimerDpcTable+6c 
06 fffff80004409810 fffff800030d15de nt!KiProcessExpiredTimerList+c6 
07 fffff80004409e60 fffff800030d13c7 nt!KiTimerExpiration+1be 
08 fffff80004409f00 fffff800030c9d15 nt!KiRetireDpcList+277 
09 fffff80004409fb0 fffff800030c9b2c nt!KxRetireDpcList+5 
0a fffff880071682a0 0000000000000000 nt!KiDispatchInterruptContinue+0
Remove:

Code:
Start Menu\Programs\ASUS
Start Menu\Programs\ASUS\AI Suite II
Start Menu\Programs\ASUS\PC Diagnostics
Please remove the above programs, since they are simply factory bloatware, which can slow down and corrupt your system. The AI Suite II is especially problematic.

Code:
Start Menu\Programs\Java
Do you even require Java? What programs or webpages require Java?

No AV or on demand scanners installed?

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information


How many passes of MemTest86+ did you run?

What hard drive diagnostic tools did you run? How long? What tests?

What do mean by farks, when running the graphics card test?
My System SpecsSystem Spec
03 Oct 2013   #3

windows 7 home premium 64bit
 
 

Start Menu\Programs\ASUS
Start Menu\Programs\ASUS\AI Suite II
Start Menu\Programs\ASUS\PC Diagnostics

Removed,


i do not wish to install an antivirus this is a 100% fresh install on a 100% new HDD i did this to see if it would eliminate the BSD and it did not. also as i stated scanned new and old HDD with chkdsk and hdtune

we have had like 8 more BSD let me upload the new info

ntoskrnl.exe+75b80

also i noticed it always seems to be this address.
My System SpecsSystem Spec
.


03 Oct 2013   #4

windows 7 home premium 64bit
 
 

100313-14554-01.dmp 10/3/2013 2:36:47 AM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000008 00000000`00000002 00000000`00000001 fffff800`030d8ec9 afd.sys afd.sys+53882 Ancillary Function Driver for WinSock Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) x64 ntoskrnl.exe+75b80

C:\Windows\Minidump\100313-14554-01.dmp 4 15 7601 277,136 10/3/2013 2:37:22 AM

100313-14180-01.dmp 10/3/2013 2:32:53 AM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`030e4470 fffff880`08234f60 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75b80 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18229 (win7sp1_gdr.130801-1533) x64 ntoskrnl.exe+75b80

C:\Windows\Minidump\100313-14180-01.dmp 4 15 7601 277,136 10/3/2013 2:34:19 AM

100313-15475-01.dmp 10/3/2013 2:27:06 AM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000008 00000000`00000002 00000000`00000001 fffff800`030e2ec9 ntoskrnl.exe ntoskrnl.exe+75b80 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18229 (win7sp1_gdr.130801-1533) x64 ntoskrnl.exe+75b80

C:\Windows\Minidump\100313-15475-01.dmp 4 15 7601 277,136 10/3/2013 2:27:41 AM

100313-15444-01.dmp 10/3/2013 2:26:06 AM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`0337bfb4 fffff880`03c34d00 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75b80 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18229 (win7sp1_gdr.130801-1533) x64 ntoskrnl.exe+75b80 C:\Windows\Minidump\100313-15444-01.dmp 4 15 7601 277,136 10/3/2013 2:26:41 AM

100313-15147-01.dmp 10/3/2013 2:19:44 AM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000008 00000000`00000002 00000000`00000001 fffff800`03082ec9 ntoskrnl.exe ntoskrnl.exe+75b80 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18229 (win7sp1_gdr.130801-1533) x64 ntoskrnl.exe+75b80

C:\Windows\Minidump\100313-15147-01.dmp 4 15 7601 277,136 10/3/2013 2:20:28 AM

100213-15022-01.dmp 10/2/2013 7:27:46 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000008 00000000`00000002 00000000`00000001 fffff800`030e2ec9 dxgmms1.sys dxgmms1.sys+c759 DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18126 (win7sp1_gdr.130409-1534) x64 ntoskrnl.exe+75b80

C:\Windows\Minidump\100213-15022-01.dmp 4 15 7601 277,136 10/2/2013 7:28:30 PM

100213-14476-01.dmp 10/2/2013 6:16:14 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000008 00000000`00000002 00000000`00000001 fffff800`030ceec9 ntoskrnl.exe ntoskrnl.exe+75b80 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18229 (win7sp1_gdr.130801-1533) x64 ntoskrnl.exe+75b80 C:\Windows\Minidump\100213-14476-01.dmp 4 15 7601 277,136 10/2/2013 6:16:54 PM


Attached Files
File Type: zip wnight77 dumps 2.0.zip (169.9 KB, 5 views)
My System SpecsSystem Spec
03 Oct 2013   #5

windows 7 home premium 64bit
 
 

How many passes of MemTest86+ did you run?
about 4 hours - 4 passes or so

What hard drive diagnostic tools did you run? How long? What tests?
HDtune and ChkDsk

What do mean by farks, when running the graphics card test?
meant Furmark
FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
My System SpecsSystem Spec
03 Oct 2013   #6

windows 7 home premium 64bit
 
 

im currently running with all audio drivers/devices turned off to see if the bluescreen stops.
My System SpecsSystem Spec
04 Oct 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
0: kd> lmvm atikmdag
start             end                 module name
fffff880`0f0ab000 fffff880`0fcf2000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Aug 31 01:02:50 2013 (522132AA)
    CheckSum:         00BF596C
    ImageSize:        00C47000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your AMD graphics card driver seems to be problematic, please update to the latest WHQL version from here: Support & Drivers

Quote:
WHQL
Release Date: September 18th 2013
Version: 13.9
In Device Manager: 13.152
Code:
0: kd> lmvm AtihdW76

start             end                 module name
fffff880`040f1000 fffff880`0410d000   AtihdW76 T (no symbols)           
    Loaded symbol image file: AtihdW76.sys
    Image path: \SystemRoot\system32\drivers\AtihdW76.sys
    Image name: AtihdW76.sys
    Timestamp:        Fri Jul 05 19:10:37 2013 (51D70C1D)
    CheckSum:         0001AA85
    ImageSize:        0001C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your ATI Function Driver for HD Audio Service seems to be problematic too, please update from the AMD Support Page.

You haven't completed any adequate testing in my opinion, but this seems to be more of a driver problem. Have you enabled Driver Verifier?
My System SpecsSystem Spec
05 Oct 2013   #8

windows 7 home premium 64bit
 
 

yes i have had it running since your first response, however when it crashes now/bluescreens the pc freezes and i do not get a minidump.

P.S. i have updated my graphics drivers again to the newest version again, the reason it was an older version is i was testing to see if the newest version was maybe causing the bluescreen.

i have disabled alot of hardware on the pc now to see if the blue screen will stop.

currently only the Video card is active, onboard network is disabled, onboard sound is disabled.

im using a usb wireless adapter for connectivity. im having trouble understanding the value of driver verifier, since i dont ever really get any useful information from it. i can check and see drivers are loaded with it but no longer getting the minidumps when the pc bluescreens seems bad :/

update, even with everything disabled on the board, and all 3rd party devices removed, <except Vcard> pc was still freezing.

is it possible CPU/Motherboard/Powersupply issue? the power supply is very old the rest of the pc is fairly new. under 6 months. powersupply is about 3 years old or more.

i have redisabled the driver verifier for now so that i can collect some more minidumps.<i left it on for 24 hours and was not able to hit bluescreen even once it always just froze when it was going to crash.
My System SpecsSystem Spec
06 Oct 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Driver Verifier will cause a 'laggy' effect and freezing, since it's monitoring numerous things with the currently selected drivers e.g Special Pool

Boot into the BIOS, and then post the voltages for the 3.3V, 5V and 12V rails.
My System SpecsSystem Spec
06 Oct 2013   #10

windows 7 home premium 64bit
 
 

Most recent Crash

0x0000003b

100613-13868-01.dmp 10/6/2013 4:42:17 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`032705a8 fffff880`08e73a60 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75b80 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18229 (win7sp1_gdr.130801-1533) x64 ntoskrnl.exe+75b80 C:\Windows\Minidump\100613-13868-01.dmp 4 15 7601 277,136 10/6/2013 4:43:34 PM


Attached Files
File Type: zip wnight77.zip (31.5 KB, 1 views)
My System SpecsSystem Spec
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