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Windows 7: SYSTEM_SERVICE_EXCEPTION BSOD after PC rebuild

23 Oct 2013   #11
YoYo155

Windows 10
 
 

Keep us posted .


My System SpecsSystem Spec
.
24 Oct 2013   #12
Polygone

Windows 7 Home Premium 64-bit
 
 

Hey,

I've scanned my PC with Memtest86+ and after 35 passes no errors were detected. The test was started as soon as the PC was switched on. I haven't done a test after 2 hours of regular use because this test took over 48 hours to complete, so I didn't think it'd make a difference. I'm willing to do one if you feel it would be helpful though.

A photo of the scan in progress is attached to this post.

After booting back to the desktop following the scan, I got more error messages. After about ten minutes of browsing the internet, Firefox crashed. Then shortly after it crashed again. I then got an "Event Log has stopped working" error message and the audio on the YouTube video I was listening to stopped. Windows did an automatic fix and after refreshing the page, the audio returned. Within the space of a minute, a "Windows Explorer has stopped working" message appeared. After choosing to restart my PC, the "Waiting for Background Processes To Close" window appeared showing that Steam was still running. The stop error message below then popped-up:

CCC.exe - Application Error
The exception unknown software exception (0x0000409) occurred in the application at location 0xfe26191b.
Click on OK to terminate the program

After clicking OK my PC shutdown.

Please help!
My System SpecsSystem Spec
24 Oct 2013   #13
YoYo155

Windows 10
 
 

Thanks for the update .

What you're describing sounds awfully like an unstable CPU, other possibilities are disk (including cabling power/data), motherboard / PSU issue.


Reset the BIOS back to default in case you're unaware that your CPU is overclocked:
Note   Note
Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

Note   Note
If any component is overclocked reset it back to stock speeds!




warning   Warning
The Following Method Should NOT Be Performed On An SSD!


Testing the HDD:

  1. Perform a Disk Check | Disk Check
  2. Then Post the results following | THIS METHOD
  3. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
  4. If SeaTools for Windows is unable to recognize your HDD visit HDDdiag and follow the instructions.
If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fxkey.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

My System SpecsSystem Spec
.

25 Oct 2013   #14
Polygone

Windows 7 Home Premium 64-bit
 
 

Hey,

I've actually replaced the PSU, CPU and motherboard within the past 6 months when I accidentally damaged them by incorrectly re-installing the PSU.

Also, how would I check what the default SATA value for the HDD should be? I didn't check what it was when I installed into my new PC. It's also been working fine in my old PC for at least a year.

Does this help or change your diagnosis?
My System SpecsSystem Spec
26 Oct 2013   #15
YoYo155

Windows 10
 
 

That's OK?
The thread isn't six months long.
What has changed since post #1 ?
My System SpecsSystem Spec
28 Oct 2013   #16
Polygone

Windows 7 Home Premium 64-bit
 
 

Ok, here's a brief history of my PC's problems:
  • Bought PC components as recommended by PC Gamer’s Gaming Rig but included a SSD and the HDD from my old PC. Assembled PC. Installed Windows 8 on to the SSD.
  • PC got stuck in BAD_SYSTEM_CONFIG_INFO restart loop. Installed SSD in old PC and formatted it from there. Reinstalled Windows 8.
  • Memory_Management BSODs. Ran Windows Memory Diagnostic Utility and Memtest86+. They found no problems. Replaced SATA cable between SSD and motherboard and that temporarily resolved the problem.
  • I think the BSODs returned. Switched to using Windows 7 in case that was the cause.
  • PSU damaged accidentally. RMA-ed PSU and fitted the new one. Still no life from PC. RMA-ed CPU and motherboard.
  • Fitted new CPU and motherboard. PC switched on.
  • Removed and RMA-ed SSD. Started using HDD to reduce problems. Bought a Vector SSD in case part of the problem was an incompatibility with the old SSD and my system.
  • Installed Windows 7 on another partition on the HDD.
  • SYSTEM_SERVICE_EXCEPTION and MEMORY_MANAGEMENT BSODs. Stopped using Norton 360 as was thought the issue may be an overly ambitious anti-viral program. Or a virus. Started using MSE and MBAM instead.
  • Scanned HDD with MBAM in Safe Mode and found an entry: PUP.IBryte
  • Scanned HDD with TDSSKiller, Windows Defender Offline and chkdsk. All scans came back negative. I did run a more thorough scan with TSDDKiller and it found 2 entries that could be malicious. It said they were “Unsigned Drivers.” I remember removing them and my PC encountering problems. I think I then used System Restore to undo this change.
  • Reseated HHD SATA and data cables.
  • Scanned HDD with SeaTools for DOS on a Long Test. Results were negative.
  • Then got BSOD about graphics driver and one SYSTEM_SERVICE_EXCEPTION BSOD. Uninstalled Catalyst Control Centre and only installed the graphics driver.
  • Stress tested GPU with Furmark and took screenshots of my PC with Speccy after two hours of normal PC use. The Seven Forums member helping me was happy with the results.
  • Used eXtreme Power Supply Calculator to determine what wattage my power supply should be. It turned out that I had about 44% spare wattage from my 750W PSU.
  • Ran Memtest86+ for twenty scans. All were negative.
  • I was then advised to start running Driver Verifier. It didn’t generate any BSODs but after running it my PC seemed stable for the next few months.
  • I then downloaded some iTunes Password Recovery Programs because I’d forgotten the password to my iPhone back-up. I forgot to check the installer for one program and accidentally installed some adware. I managed to remove the program and adware using Add/Remove Programs. I downloaded another Password Recovery Program and upon scanning the installer file with either MBAM or MSE I found that it was infected with a Trojan virus. I deleted it and tried to boot into Safe Mode to perform a thorough scan with MBAM or MSE. I found that I couldn’t boot into Safe Mode. I’m not sure if this is down to the infection or it was like it before. I’ve got a feeling it was the infection as I seem to remember using Safe Mode on this build.
  • I deleted the primary partition on my HDD and started again. After that I had these problems: BSODs after PC rebuild: MEMORY_MANAGEMENT, CACHE_MANAGER & DRIVER_IRQL
  • I then deleted and created another primary partition and started the thread that we’re on now.
Does Driver Verifier just generate BSODs for drivers? It just it seems strange that my PC ran fine after using it. I’ve got a feeling that it’s down to the drivers for my motherboard. Could you tell me where to find the manufacturers’ drivers for the individual components on the motherboard?
My System SpecsSystem Spec
30 Oct 2013   #17
Polygone

Windows 7 Home Premium 64-bit
 
 

This is just a guess though. What do you think?
My System SpecsSystem Spec
30 Oct 2013   #18
YoYo155

Windows 10
 
 

I'm sorry!
I must have marked the post as read when viewing it on my mobile then forgot about
it when I got to the desktop .

I read the entire history (well laid out by the way) as well as the previous threads.
As things stand now I suspect the HDD as its S.M.A.R.T was signaling potential errors.
And the GPU whether it being it's RAM or something else.

I'd start by taking out the GPU and running on the integrated graphics for a while as a test.


Driver Verifier is designed to induce driver related bugchecks, yes. But it when it points out
core Windows components such as ntkrnlmp.exe and ntoskrnl.exe (are the two getting blamed the most)
it usually means a hardware is at fault (although there are exceptions).

This is the link for your motherboard's at Gigabyte's website.
My System SpecsSystem Spec
01 Nov 2013   #19
Polygone

Windows 7 Home Premium 64-bit
 
 

Thanks,

I removed my graphics card as you asked but I'm still having problems. After taking out the card and plugging all of the peripherals back in to the case, I booted up my PC. On getting to the desktop I got an error message: "Microsoft Client User Interface has stopped working". After accepting the message, it disappeared. I then had trouble with my USB keyboard being unresponsive. It was plugged into the blue USB ports on the motherboard. Are these USB 3.0 ports? I moved it to the black ones and ended up reinstalling the USB Hub drivers. During this time I was trying to run the Intel Driver Update Utility using Firefox but it kept saying it was loading but nothing would happen. I accepted all of the security prompts and repeated the process a few times but still with no luck. I was able to get it running yesterday on Firefox. I even tried with Internet Explorer but I got an error message along the lines of: "Internet Explorer has encountered a problem and needs to close down". IE refreshed when I accepted the message.

After repeatedly refreshing Intel DUU on Firefox, I got a SYSTEM_SERVICE_EXCEPTION BSOD. I retrieved the dump files from Safe Mode then installed the VGA drivers from the Gigabyte website. Then I booted my PC up normally. Everything seemed fine upon reaching the desktop, so I started browsing the Steam store. After looking at a few games and seeing a few videos auto-start, Steam closed suddenly and its icon disappeared from the notification area. I tried to start it again and after seeing the icon appear in the notification area, it disappeared again. The next time I tried to start Steam I got the following error message:

Steam - Error
Platform Error: bad module 'bin/friendsui', not loading

I accepted this message and then got the following one: "Windows Update has stopped working. Windows is collecting more information about the problem. This might take several minutes...". After clearing this error I started Firefox but it just kept showing a blank page and that it was still trying to load the homepage. Then Firefox crashed. In the Mozilla Crash Reporter, I chose to restart Firefox. Firefox crashed again and the error message below appeared:

WerFault.exe - Application Error
The instruction at 0x75364937 referenced memory at 0x75762278. The memory could not be read. Click on OK to terminate the program

I clicked OK and the message disappeared. I then chose the Quit Firefox option in the Mozilla Crash Reporter window and this message appeared:

[1] Firefox: WerFault.exe - Application Error
The instruction at 0x762369c9 referenced memory at 0x762369c9. The memory could not be written. Click on OK to terminate the program

After clicking OK this message appeared:

[2] crashreporter.exe - Application Error
The instruction at 0x8b909090 referenced memory at 0x8b909090. The memory could not be written. Click on OK to terminate the program.

Note: The numbering system, [1] and [2], is mine and not part of the error messages

When I pressed OK again, Firefox and the error messages vanished. I tried to start Firefox again. MCR opened straight away followed by the error messages [1] then [2]. I tried to quit MCR and got [1] then [2] again before it closed down.

I tried to open IE and as I did this appeared:

Internet Explorer:WerFault.exe - Application Error
The instruction at 0x762369c9 referenced memory at 0x762369c9. The memory could not be written. Click on OK to terminate the program

After pressing OK, IE closed down completely. As I tried to shut down my PC an error message along the lines of: "LogonUI.exe - Application Error" appeared. The message disappeared before I had chance to write it down as Windows shut down. Instead of the normal shut down screen though, the screen went black and only the cursor was visible. After a short while my PC turned off.

I also got a BSOD before removing my graphics card. It appeared shortly after booting to the desktop and being told that Windows had recovered from an unexpected shutdown. This BSOD's dump files are also attached to this post.

I hope this helps with your diagnosis!

It's no problem about the wait for the reply, btw. These things happen and I'm just glad that you're helping me!
My System SpecsSystem Spec
01 Nov 2013   #20
YoYo155

Windows 10
 
 

Hi thanks for the update .
You never got back to me with the results of the HDD tests.

warning   Warning
The Following Method Should NOT Be Performed On An SSD!


Testing the HDD:

  1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
  2. Then Post the Disk Check results following | This Tutorial.
  3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
  4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
  5. If SeaTools for DOS is unable to recognize your HDD:
  6. Visit HDDdiag and follow the instructions | Or follow the instructions below.
If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

Quote   Quote: Originally Posted by Arc View Post
Re-seat the sata and power.

Let us know the results.
My System SpecsSystem Spec
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 SYSTEM_SERVICE_EXCEPTION BSOD after PC rebuild




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