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Windows 7: SYSTEM_SERVICE_EXCEPTION BSOD after PC rebuild

12 Nov 2013   #31
YoYo155

Windows 10
 
 

I'll see what others have to say about this persistent issue, but before I do please verify that you are not overclocked.
Usually the !sysinfo cpuspeed command is sufficient to to dump the speed of the CPU at the time of the crash.
When I apply it to your dumps I get the following:
Please verify using the UEFI (BIOS) your target turbo clock and voltage setting, and while you're there
apply the equivalent of the Optimized Defaults of your motherboard.


My System SpecsSystem Spec
.
12 Nov 2013   #32
Polygone

Windows 7 Home Premium 64-bit
 
 

Thanks for being willing to ask others about the problem. It's good to know that you're so determined to help me!

I haven't dug around inside the motherboard's settings yet but I will do tomorrow.

As for my PC being over-clocked, I haven't done it myself but it has struck a chord. I remember seeing somewhere about either my motherboard or CPU having some kind of performance enhancing ability. It could just be technobabble on their part but after looking through the CPU's manual I saw this mentioned: Intel® Turbo Boost Technology?On-Demand Processor Performance

It seems to boost performance automatically. This seems clearer in this post: Intel turbo boost useless function ? [Solved] - Intel - CPUs They even say that it raises temperatures.

Please excuse my ignorance, but could this be part of the problem?
My System SpecsSystem Spec
12 Nov 2013   #33
YoYo155

Windows 10
 
 

I'm personally involved in this already!
That ability is normal and a part of any intel CPU, the setting it's set at is what we need to verify
still at the default and yours should be at 3400MHz or 3.4GHz.
My System SpecsSystem Spec
.

13 Nov 2013   #34
Polygone

Windows 7 Home Premium 64-bit
 
 

Thanks!

I took these photos of the BIOS after I reset its settings to the Optimised Defaults. Is this the information that you wanted?
My System SpecsSystem Spec
13 Nov 2013   #35
YoYo155

Windows 10
 
 

Yes thank you , It looks to be in order.
BTW I don't know if you noticed back in post #29 you posted while I was posting so I posted
mine a couple of minutes after yours so I immediately edited and added asking you to disable Driver Verifier.
Quote   Quote: Originally Posted by YoYo155 View Post
Edit:
I didn't see you posting #28, I will give my thoughts about it later on.
By the way you can disable Driver Verifier now - Driver Verifier - Enable and Disable
So you went through the entire removal and installation with DV enabled.
Quote   Quote: Originally Posted by Polygone View Post
Hey,

Here is another update on my PC and some more blue-screen dump files!

09/11/2013

After booting my PC up normally, I uninstalled Malwarebytes Anti-Malware using the tool that you recommended. I then booted into Safe Mode with the intention of uninstalling Microsoft Security Essentials but was told that I had to do that in the normal Windows mode. Upon reaching the desktop after booting up normally, I got a "Windows Desktop Manager has stopped working" error followed by one for Windows Explorer with the same problem. During this time, I was rushing to uninstall MSE before a BSOD was triggered. It wasn't quick enough though as a SYSTEM_SERVICE_EXCEPTION blue-screen appeared and my PC auto-restarted.

After retrieving those dump files from Safe Mode, I was able to boot my PC up normally and successfully remove MSE. I then installed AVG using the Custom branch of the installation wizard. I unchecked every additional feature inc. additional languages, browser protection, email scanner and an application showing AVG's real-time protection status. Was that what you meant?

I then restarted my PC to finalise AVG's installation. As it was booting up, between the POST screen and the "Please wait..." Windows screen, a BSOD appeared and my PC auto-restarted. I didn't see what the blue-screen error said but I was able to retrieve the dump files from Safe Mode. They're attached to this post as UNKNOWN BSOD.

12/11/2013

I booted my PC up normally but before reaching the desktop my PC auto-restarted. I booted into Safe Mode and retrieved some dump files using the Seven Forums Diagnostic Tool just in case a BSOD had been generated. I suspect one was as its size is different from the other dump files. I've attached it to this post as "SF_12-11-2013 - Possibly a new BSOD. Could be an old one".

Whilst in Safe Mode I tried to run a full scan using AVG as while I was installing the program I wasn't running any kind of virus or spyware protection. The program started up, but it said that it could only do so using "Command Line". I started a full scan but after every entry it scanned, it said that it was "Locked. Unable to scan", or words to that effect. Do you know how I could get round this?

After this bout in Safe Mode, I returned to Windows' normal mode and everything seemed stable. There were slight wobbles when signing in to Steam though. Initially I couldn't login as it said the Steam network was unavailable and after managing to sign in sometime later, Firefox crashed immediately afterwards. It restarted and ran fine after this though. After an hour or so of browsing the internet, I turned Driver Verifier off and shut down my PC.

And this is where I am now. I'll report back after using my PC for a few more days. Could you let me know what you think of these BSODs and what's wrong with AVG? Thanks
DV will almost always find something.
As of now how are things going with AVG?
My System SpecsSystem Spec
14 Nov 2013   #36
Polygone

Windows 7 Home Premium 64-bit
 
 

I'm not entirely sure how it's going with AVG tbh! I just seem to be getting different problems!

The second time I booted up my PC there was a problem with its protection that it said that it could resolve itself. After a reboot it was fine though. I don't seem to be getting the "[Insert name here] has stopped working" errors now but during this attempt to turn my PC on, it struggled to reach the desktop.

After switching my PC on it managed to get past the POST screen, then auto-restarted. It then got past the POST screen and up to the initial Windows screen before auto-restarting again. As it started up this time I reached a black screen with white lettering saying that Windows or my computer has recovered from an unexpected and would I like to start Windows normally or use Startup Repair. I chose Startup Repair but didn't choose the option to use System Restore. After letting Startup Repair run for a bit, I got the error message:

StartRep.exe - Application Error
The instruction at 0xfa1f45b5 referenced memory at 0xffffffff. The memory could not be read.

Click on OK to terminate the program.

After clearing the message, System Recovery Options loaded with options for Startup Repair, Windows Memory Diagnostic, Command Prompt etc. I tried Startup Repair again, also again, didn't choose System Restore. Shortly afterwards the following message appeared:

Startup Repair
Startup Repair cannot repair this computer automatically.

It gave me a choice to send more information about this problem, which I took. I then shut down the PC then turned it back on again. This time it booted up fine. It did spawn a message saying that "Windows has recovered from an unexpected shutdown" and that it was sending information. After this window cleared, I noticed Windows Update run briefly. My PC has been stable for the past hour or so.

After reaching the desktop, I ran the SF Diagnostic Tool and collected some dump files in case at least one came up from the failed startup attempts. Its files are attached.

Would Driver Verifier being enabled have affected the removal of MSE or MBAM? Is that why you mentioned it?

***UPDATE***
I've just had a "Desktop Manager has stopped working" message. I guess that they're not gone!
My System SpecsSystem Spec
14 Nov 2013   #37
YoYo155

Windows 10
 
 

Well the last bug check blames avgldx64.sys which is a part of AVG, the reason I'm noting this is again
a security oriented software / driver that is being blamed for the crash.
I strongly recommend a clean install eliminating possible eluding corruption.
But before you wipe the system please export and upload your system event log.
  1. Start > type eventvwr > hit Enter.
  2. Toggle open the triangle to the left of Windows Logs, right-click on system and choose Save All Events As...
  3. A dialogue box will pop up asking you to name the file and select the save directory, name the file the same as your Seven Forums user-name and save it to the desktop.
  4. A second dialogue box will appear asking you to select the Display Information, select Display information for these languages and check the box next to English (if you don't have English automatically offered check the box at the bottom to display additional languages - Show all available languages and check English).
  5. Wait a few moments until the cursor returns to normal. The file will now be on your desktop (given it's the directory it was saved to) UserName.evtx, next to it there will be a folder called LocaleMetaData select both the .evtx file as well as the folder and compress them using Winrar / 7zip and attach it in your next post.

Backup your personal files then follow this tutorial.
  • Clean Install Windows 7
  • After installation install only the drivers and Microsoft Security Essentials and see how thing go for a couple of days. This includes not installing things like Java, shockwave, Flash player.
  • Then copy your backed up data back again give it a couple of days and feel the situation of the system.
  • If all going great slowly install you important software one at a time with long enough gaps in between to give the system a chance (hopefully not of course) to crash or somehow go into a hissy fit.
Note   Note
If during any stage of the the procedure above (after the clean install) an abnormal behavior happens to occur, i.e. complete system crash (BSOD) / Generally unstable Operating System STOP undo your last step(s) and observe the situation and try again.



Please keep updating as things progress .
My System SpecsSystem Spec
16 Nov 2013   #38
Polygone

Windows 7 Home Premium 64-bit
 
 

Hey,

Here's the list of Windows' System Logs from my PC.

I scanned my PC with AVG just after my last post and it found 2 infections. I can't retrieve the log of what they were but I've still had errors saying that Desktop Manager and Windows Explorer have stopped working since removing the infections though.


I have some questions when it comes to performing a full re-install of Windows 7.
  • Can I run Windows Update?
  • Is there a preferred order to install the drivers, like chipset drivers first? Should these be installed before Windows Update? That is if you want me to run it.
  • Is it an issue if my personal files are stored on a separate partition on the HDD?
Please let me know what you think
My System SpecsSystem Spec
17 Nov 2013   #39
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by Polygone View Post
I have some questions when it comes to performing a full re-install of Windows 7.
  • Can I run Windows Update?
  • Is there a preferred order to install the drivers, like chipset drivers first? Should these be installed before Windows Update? That is if you want me to run it.
  • Is it an issue if my personal files are stored on a separate partition on the HDD?
Please let me know what you think
Hello .
If you're asking about performing a Windows update after the installation , then yes but after the drivers.

There is, I install the drivers in this order:
  1. Chipset.
  2. Network.
  3. Sound.
  4. Graphics.
  5. USB 3.0 .
  6. Any remaining drivers, usually some are by Intel and expansion cards.
It's not an issue at all but things can go wrong, o to be extra safe I would make sure they are
backed up externally (as they should be anyway).


Good luck!
My System SpecsSystem Spec
18 Nov 2013   #40
Polygone

Windows 7 Home Premium 64-bit
 
 

Thanks for that

I did as you asked and performed a clean install of Windows 7 and installed the drivers. And I have errors! Here's what's happened:

Ok, yesterday I deleted the original partition with the old Windows 7 install on it and created another partition, where I installed this new install. The PC booted up to the desktop fine, so I installed the chipset drivers from the Gigabyte website. I restarted my PC when prompted. I even restarted my PC after the Intel Management Engine Interface driver just to see if there were any problems. There weren't.

I then installed MSE but then removed it since I changed my mind about going on the internet. One step at a time and all that! The LAN drivers installed fine but it was the updated install that you suggested to me over the one from the Gigabyte website. I disabled my T-Link internet adapter thing so I couldn't connect to the internet. I restarted my PC as prompted and it booted up fine. I then turned off my PC.

Today, I booted up my PC and it was, again, fine. I installed the audio drivers, restarted as prompted and it booted up fine. I did the same with the on-board graphics drivers as my graphics card is still not installed in the case. Restarted PC as prompted and it was fine.

Next came the USB 3.0 drivers. Both installed without a problem. I did have to restart my PC after the Intel installer though but my PC restarted without incident.

And now for the problem one: The Intel Rapid Start Technology driver! It's found in the "SATA/RAID or AHCI" category in the Drivers section for Windows 7 64-bit on the Gigabyte website for my motherboard. When I ran the installer a "Windows Explorer has stopped working" message appeared, as did a stop error saying:

Error
This computer does not meet the minimum requirements for installing the software

The installer then closed itself. I then rebooted my PC to see if any errors occurred. A few minutes after reaching the desktop, a "Windows Explorer has stopped working" message flashed up shortly followed by "Windows Explorer is restarting". Both messages then disappeared. I then turned my PC off and came straight on here.

I don't know how to undo this last action though because I'm assuming that the drivers didn't install, unless there's a temp file somewhere, but I don't know where to find that.

Chances are, I would have actually tried to install this driver every time I reinstalled Windows, as I doubt I would have remembered which one wouldn't work. Thinking about it, IRST shouldn't run on my motherboard in its present state as there is no dedicated SSD installed. The entry is even disabled in the BIOS. I'll need to check but I'm pretty sure that I'm not using the fifth SATA port on the motherboard, which is disabled when an IRST SSD is installed. So, that shouldn't be an issue.

I'm guessing that it has something to do with this IRST driver as after the amount of times I restarted my PC, which normally triggers errors, one just happened to show up after I ran this installer.

Please let me know what you think!

P.S. There's also a driver for a boot disk in the same category on the Gigabyte website as the IRST driver. I just thought I'd mention this in case it's relevant. I'd rather say too much than not enough!
My System SpecsSystem Spec
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 SYSTEM_SERVICE_EXCEPTION BSOD after PC rebuild




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