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Windows 7: SYSTEM_SERVICE_EXCEPTION BSOD after PC rebuild

01 Dec 2013   #61
x BlueRobot

 

Please post a screenshot of your Disk Managment snap in - Disk Management - Post a Screen Capture Image

None of your Minidump folders contain any information for some reason, what is the free space of your C:\ partition, or wherever you have Windows installed?

Code:
BugCheck 3B, {c000001d, fffff9600016476f, fffff88006618b70, 0}

Page 1ca2be not present in the dump file. Type ".hh dbgerr004" for details <<< Paged Out
Probably caused by : Unknown_Image ( win32k!FindNCHitEx+f )
It's also difficult to get a context on the dump files, since pages have been paged out onto disk.

Code:
16.0: kd:x86> !error 0xc000001d 
Error code: (NTSTATUS) 0xc000001d (3221225501) - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
The best I can gather is a exception code, which indicates that a instruction has either been used at the wrong privilege level, or been used incorrectly.

The stack is empty, since the debugger is unable to read the instruction pointer (eip register) and the stack pointer (esp register).


My System SpecsSystem Spec
.
01 Dec 2013   #62
x BlueRobot

 

Please also post a screenshot of your dump file settings:

Attachment 295830
  1. Start
  2. Select Computer
  3. Advanced System Settings
Attachment 295831
Select Settings under the Advanced tab.
Attachment 295832
Post a screenshot - Screenshots and Files - Upload and Post in Seven Forums

I know, it's most likely going to be a Kernel Memory dump, but just to double check.

Read through some of the suggestions here - BSODs but no Dump Files? - Sysnative Forums
My System SpecsSystem Spec
01 Dec 2013   #63
x BlueRobot

 

Please also try a Repair Install, this will preserve all your user data and programs, apart from:

Quote:
Sounds
Services
Visual Effects Settings
Device Drivers - Be sure to have these handy to reinstall. They do not always remain after the repair (upgrade) install.
You may lose the ability to sign on to MSN Messenger, to solve this problem have a look at this thread Unable to sign in to WLM.
You may lose your custom themes due to not having permissions set on the old themes. Go to the hidden themes folder at C:/Users/(User-Name)/AppData/Local/Microsoft/Windows/Themes, then Take Ownership of the themes folder and you will now have all your themes back.
It has been reported that you may also lose your Media Center gadget after doing the repair install.
Windows Updates will need to be checked and reinstalled again.
My System SpecsSystem Spec
.

05 Dec 2013   #64
Polygone

Windows 7 Home Premium 64-bit
 
 

Hey,

I performed the Repair Install like in the tutorial, but I only used the version of Windows from the installation disc as I hadn't started using the internet on that build. I mean that I didn't connect to the internet to get "the latest updates for installation" at the beginning of the install. I also removed the old installation files except the "Previous Windows Installation" as there was no option to do that.

After the Repair Install, my PC seemed fine. However, when I booted it up two days later to check whether if it would auto-restart after getting a BSOD, my PC started playing up on the "View basic information about your computer" panel. On the title bar, "Not Responding" appeared for about 30 seconds. When that message cleared, the window seemed sluggish to update its position when moved. The spinning loading circle kept running on the mouse cursor and the taskbar at the bottom of the screen kept disappearing and re-appearing. I couldn't click any links in the window either, including the cross in the top right-hand corner. I tried to close the window repeatedly with Task Manager but it wouldn't go. Task Manager said that the System pane wasn't responding. After trying to close the window this way, the panel kept disappearing but then coming back. This whole problem lasted about ten minutes until I manually turned off my PC.

I booted up into Safe Mode and ran the "sfc /scannow" command. After 10 successful scans, no integrity violations were found. I started up Driver Verifier and booted my computer into normal Windows mode. I ran 3 scans of System File Checker to trigger a BSOD and it, again, found no integrity violations. No blue-screens appeared either. I disabled Driver Verifier and rebooted.

On reaching the desktop, I started installing the device drivers. I managed to get updated versions of most of them from the Gigabyte website. I installed each of the drivers individually and restarted my PC after each one, whether prompted to or not. The order of the install was as follows:
  • Chipset
  • LAN
  • Motherboard audio
  • Motherboard graphics
  • USB
After running the Etron USB 3.0 Hub Controller install it actually removed the old software/driver. I was able to install it when I ran it again after rebooting. I haven't installed the monitor, keyboard or mouse drivers yet but then they weren't installed before the repair install.

I took the screenshots that you wanted. They're from after the repair install and they're practically the same as those from before the repair, except that before the page file allocation was 2MB bigger.

Attachment 296326

Attachment 296327

Attachment 296328

I installed a Hotfix from the forum thread that you posted about there being no MiniDump when there's a BSOD and I think it has worked. There now seems to be a MiniDump after a blue-screen. Well, there haven't been any legitimate ones but there was a MiniDump after I triggered an error with NotMyFault.exe. Its dump files are attached.

My PC seems fine after all of this, but I could just be lucky with stable boots.

Where would you like me to go from here?
My System SpecsSystem Spec
06 Dec 2013   #65
Polygone

Windows 7 Home Premium 64-bit
 
 

An update!

I'm still getting errors!

I turned on my PC today and it hung at the POST screen. After I restarted my computer it successfully booted to the desktop. After about 5 minutes a SYSTEM_SERVICE_EXCEPTION BSOD appeared. I booted into Safe Mode and ran the SF_Diagnostic_Tool. It retrieved the first few files as normal but when it came to grabbing the file where the pop-up windows shows a status bar (MSINFO, I think), the main application window wouldn't move or fade into the background. All of the subsequent notification windows spawned behind the main pane and so the only way I could confirm the grabs was to close them from the taskbar. The dump files were all accounted for though. I ran the tool again and it ran as normal. I've included the dump files from the first retrieval. There were minidump files in the both dump retrievals; two in fact.

I then enabled Driver Verifier and booted into normal Windows mode. I left my computer for about 40 minutes. When I came back, the message below was on-screen:

Attachment 296447

Is this due to an error or because I haven't activated Windows?

Please help!
My System SpecsSystem Spec
06 Dec 2013   #66
Polygone

Windows 7 Home Premium 64-bit
 
 

Also, do you have a "gut" feeling what is causing my computer's problems? If it's a component that I can return, I'm quite happy to ask for the seller to exchange it. My PC has been through numerous tests and OS installs and is still experiencing problems.

Please let me know what you think!
My System SpecsSystem Spec
10 Dec 2013   #67
Polygone

Windows 7 Home Premium 64-bit
 
 

A mini update!

Since my last post I have performed a full clean install of Windows 7 64-bit and have reinstalled all of the motherboard manufacturer's drivers including the Atheros internet controller. I did this with only one stick of RAM installed in the first memory slot on the motherboard to see if that's the cause. So far, I'm still getting BSODs but I'll have to post the the crash dumps tomorrow as I'm using my phone to type this and I've got work early in the morning.

I'll try the other stick tomorrow and let you know how I'm getting on unless you think I should try something else

P.S. I removed a stick of RAM just after I deleted the last Windows 7 partition. When I booted up my computer to install the fresh copy of Windows, I was told that the BIOS was corrupted and that a backup copy had to installed in its place. My PC wasn't plugged into the mains at the time. Does this always happen in these circumstances or have I done something wrong? Could I have damaged my computer?
My System SpecsSystem Spec
14 Dec 2013   #68
Polygone

Windows 7 Home Premium 64-bit
 
 

I think I've found the problem! It was one of the sticks of RAM! After I swapped the sticks over, all of the crashes, BSODs and errors disappeared!

I enabled Driver Verifier with the Standard Settings, Force Pending I/O Requests and IRP Logging options checked then left it at the desktop. I ran SFC five times without it finding any integrity violations. I then left it for about 26 hours, only returning every so often to check its status and to wake it out of sleep mode. I did restart it a few times to tease out some errors, but none came. There weren't any after the 26 hour stint either!

I never thought this day would come! Thank you so much for your help! And to YoYo155 and NoelDP too!

Thank you so much for putting up with my essay length posts! :P

Amazon have agreed to replace the sticks of RAM and the new kit should be with me early next week.

I do have a question though. Can I just take out the previous kit's memory stick and install the new kit's sticks without having to reinstall Windows or to change anything? When I removed the first stick, leaving the admittedly corrupted stick on its own, I got an error message on booting up saying that the BIOS was corrupted. A backup was installed automatically from the DualBIOS feature, and it seems fine, but I don't want to damage my PC again.

Could you please help?

Thanks again!
My System SpecsSystem Spec
15 Dec 2013   #69
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!

You should have no problems just swapping the sticks of RAM - the worst that may happen is that you are asked to re-activate Windows (which won't be a problem).

Good luck!
My System SpecsSystem Spec
15 Dec 2013   #70
YoYo155

Windows 10
 
 

( #9)

I'm happy you've identified the culprit and thankful for you for reporting back.
And yes as Noel said there shouldn't be any problems .
My System SpecsSystem Spec
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