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Windows 7: Random reboots and freezes

03 Oct 2013   #1
AlexRain

Windows 7 Professional x64
 
 
Random reboots and freezes

I've been experiencing random reeboots and freezes over the last couple of months. I've attempted to uninstall various programs (Avast for example), update my GPU driver, remove useless junk from startup and done chkdsk, defrag and complete security scans with different programs with no luck so far. My gut feeling tells me its memory related but looking at the logs it might have something to do with my GPU... anyway I am no expert at debugging this sort of thing so some input from experienced people would be much appreciated.

Thanks!


My System SpecsSystem Spec
.
03 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You have some older BSOD crash dumps of mid June. Those are indicating to a failing PCIe slot/device .... particularly the slot where the GPU is connected.

Your motherboard Asrock X58 Extreme has .....
  • - 3 x PCI Express 2.0 x16 slots (blue @ x16 mode, orange @ x4 mode) (Double-wide slot spacing between each PCI-E slot)
  • - 2 x PCI Express x1 slots
  • - 2 x PCI slots
  • - Supports ATI™ CrossFireX™, 3-Way CrossFireX™ and Quad CrossFireX™
  • - Supports NVIDIA® SLI™ and Quad SLI™
So apply the GPU in another slot and see how things are going.

______________________________________________________________________________
Analysis:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa800585b038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
Code:
===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa800585b0b8
Section       @ fffffa800585b148
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x4010/0x0507
Device Id     :
  VenId:DevId : 8086:340a ==> 5520/5500/X58 I/O Hub PCI Express Root Port 3 (**)
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x03
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa800585b17c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0003 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ fffffa800585b1b8
  Uncorrectable Error Status    : 00004020 ur ecrc mtlp rof uc ca CTO fcp ptlp SD dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 00001100 adv RTTO RNRO dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 00000000 00000000 00000000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00
Code:
I/O Port 0x000003C0-0x000003DF    ATI Radeon HD 4800 Series
I/O Port 0x000003C0-0x000003DF    (**)Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A - 340a
My System SpecsSystem Spec
03 Oct 2013   #3
AlexRain

Windows 7 Professional x64
 
 

Thanks, I'll try that - will post with an update within the next day or two.
My System SpecsSystem Spec
.

05 Oct 2013   #4
AlexRain

Windows 7 Professional x64
 
 

I moved the GPU to another PCI-E slot and also updated the firmware on my intel X25 SSD but unfortunately I am still getting the random crashes.

I see no pattern in what I am doing or the intervals between the crashes (sometimes it may run stable for an entire day).
My System SpecsSystem Spec
06 Oct 2013   #5
AlexRain

Windows 7 Professional x64
 
 

This is the latest error in my EventApp:

Event[35876]:
Log Name: Application
Source: Microsoft-Windows-LoadPerf
Date: 2013-10-06T09:23:05.859
Event ID: 3002
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: AlexRain
Description:
The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Might this be the cause of the problem?
My System SpecsSystem Spec
06 Oct 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by AlexRain View Post
Might this be the cause of the problem?
No, that is not any problem there ....

You let us know how it is running with the GPU in the other slot. And, as you are posting here about your issue, leave the pattern thing alone. Just let us know about the issues.
My System SpecsSystem Spec
06 Oct 2013   #7
AlexRain

Windows 7 Professional x64
 
 

Ok, I have been running the system with the GPU in another slot for a couple of days now and I am still experiencing the same behaviour with random freezes.

I'm attaching a new dump from the SF_Diagnostic_Tool
My System SpecsSystem Spec
07 Oct 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Make it sure that the intel SSD is running with the up-to-date firmware.
Update the BIOS to the latest, 2.90, available in ASRock > X58 Extreme

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Let us know the wattage of your PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmar

Stress test the CPU.
Hardware - Stress Test With Prime95
My System SpecsSystem Spec
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