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Windows 7: Bsod playing videos on youtube or offline media player

04 Oct 2013   #11
proxytest03

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
What video card is in the system? Check "device manager" to find it
Here's a screenshot of my device manager


My System SpecsSystem Spec
.
04 Oct 2013   #12
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by proxytest03 View Post
I am not able to find which specific video file creates problem but recently i was watching this video and the computer restart.

How to add password on your hard drive - YouTube
Try again same video... it crashes again?
My System SpecsSystem Spec
04 Oct 2013   #13
proxytest03

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by proxytest03 View Post
I am not able to find which specific video file creates problem but recently i was watching this video and the computer restart.

How to add password on your hard drive - YouTube
Try again same video... it crashes again?

I played the same video but it didn't restart this time
My System SpecsSystem Spec
.

04 Oct 2013   #14
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by proxytest03 View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by proxytest03 View Post
I am not able to find which specific video file creates problem but recently i was watching this video and the computer restart.

How to add password on your hard drive - YouTube
Try again same video... it crashes again?

I played the same video but it didn't restart this time
So it isn't related to video type at all. It's kind of random... although video related.

Can you uninstall the display adapter now?
Uninstall Device and Device Driver
Do step 9 instead of 8.

Uninstall "AMD Catalyst Install Manager" as well in installed program list.
Reboot afterwards. Then post device management screenshot again with "display adapters" expanded
My System SpecsSystem Spec
04 Oct 2013   #15
proxytest03

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by proxytest03 View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Try again same video... it crashes again?

I played the same video but it didn't restart this time
So it isn't related to video type at all. It's kind of random... although video related.

Can you uninstall the display adapter now?
Uninstall Device and Device Driver
Do step 9 instead of 8.

Uninstall "AMD Catalyst Install Manager" as well in installed program list.
Reboot afterwards. Then post device management screenshot again with "display adapters" expanded





Here's the screenshot

the screen resolution has been change from 1600x900 to 800x600
My System SpecsSystem Spec
04 Oct 2013   #16
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

But do you still having problems? Or was it a problem that only happens every few hours, so difficult to test? Please test and report back
My System SpecsSystem Spec
04 Oct 2013   #17
proxytest03

Windows 7 Ultimate x64
 
 

The files which i sent was the last time it happened today.
I ll post the file if it occurs again.

Can i install the display adapters now?

Thanks for helping
My System SpecsSystem Spec
04 Oct 2013   #18
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by proxytest03 View Post
The files which i sent was the last time it happened today.
I ll post the file if it occurs again.

Can i install the display adapters now?
Please test first if the generic driver gaves you no problems. So you know it's a ATI driver problem!

Later: To reinstall the driver AMD Driver Autodetect
Click on "Download" and follow instructions on screen. Correct "display adapter" is shown again in "device manager" (maybe you have to reboot).
My System SpecsSystem Spec
04 Oct 2013   #19
proxytest03

Windows 7 Ultimate x64
 
 

Hey,
Thanks man for helping me.
no problem has occurred yet having been watching youtube and no problm yet.
Thanks
My System SpecsSystem Spec
04 Oct 2013   #20
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by proxytest03 View Post
Hey,
Thanks man for helping me.
no problem has occurred yet having been watching youtube and no problm yet.
Thanks
Wait a few hours longer to be sure. After that reinstall ATI driver as described earlier
My System SpecsSystem Spec
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 Bsod playing videos on youtube or offline media player




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