Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BlueScreen of Death


05 Oct 2013   #1
Ezu

Windows 7 professional 64bit
 
 
BlueScreen of Death

I don't know what happened and my computer keeps crashing.
On restart a pop window (checking the problem) and the details are as listed below.
Attached is Ezu zip file as per instruction.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8009FA82E0
BCP3: FFFFFA8009FA85C0
BCP4: FFFFF8000317D0D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Thanks
Ezu



Attached Files
File Type: zip Ezu.zip (1.62 MB, 1 views)
My System SpecsSystem Spec
.

05 Oct 2013   #2

Windows 7 Home Premium x64
 
 

Hello and welcome to SF .

The single dumps file in the attached zip doesn't show much apart from a I/O Error which is storage related.
Code:
BugCheck F4, {3, fffffa8009fa82e0, fffffa8009fa85c0, fffff8000317d0d0}
Code:
0xC0000006 STATUS_IN_PAGE_ERROR    The instruction at 0x%08lx referenced memory at 0x%08lx.
The required  data was not placed into memory because of an I/O error status of  0x%08lx.
Other bugchecks were recorded in the system even log which are also storage related;
Code:
STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR
Code:
Usual causes:  Memory, Paging file corruption, File system, Hard drive,
Cabling, Virus infection, Improperly seated cards,
BIOS, Bad motherboard, Missing Service Pack
Code:
0x0000007a (0xfffff6fb40000148, 0xffffffffc000000e, 0x0000000002b5a884, 0xfffff68000029000)
0x0000007a (0xfffff6fc400075c0, 0xffffffffc000000e, 0x00000000963e4860, 0xfffff88000eb8630)
0x0000007a (0xfffff6fc5000c988, 0xffffffffc000000e, 0x000000019b04f880, 0xfffff8a001931000)
0x0000007a (0xfffff6fc4005b160, 0xffffffffc000000e, 0x000000008d081be0, 0xfffff8800b62c000)
0x0000007a (0xfffff6fc4005b5b8, 0xffffffffc00000c0, 0x0000000195ba3be0, 0xfffff8800b6b7000)
0x0000007a (0xfffff6fb800083f8, 0xffffffffc000000e, 0x00000000687f6880, 0xfffff7000107fff8)
0x0000007a (0xfffff6fb80000000, 0xffffffffc000000e, 0x00000000545a3880, 0xfffff700000000a0)
0x0000007a (0xfffff6fb41fffd90, 0xffffffffc000000e, 0x000000020994b884, 0xfffff683fffb2000)
0x0000007a (0xfffff6fc5038c660, 0xffffffffc000000e, 0x00000001bf80e880, 0xfffff8a0718cc800)
0x0000007a (0xfffff6fc50027458, 0xffffffffc00000c0, 0x0000000205b7e880, 0xfffff8a004e8b620)
0x0000007a (0xfffff6fc4000a8c8, 0xffffffffc000000e, 0x0000000031d28860, 0xfffff88001519ca8)
By looking at the second parameter we can tell the NTstatus code:
Code:
0xC000000E STATUS_NO_SUCH_DEVICE    A device that does not exist was specified.
Code:
0xC00000C0 STATUS_DEVICE_DOES_NOT_EXIST    This device does not exist.
Being that your PC is an OEM not much details are available of core components like the motherboard,
but i do see it's quite old now, 775 socket which leads me to believe that there might be an incompatibility
with SSD's.

Please follow the steps described in this quote:
Quote   Quote: Originally Posted by writhziden
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.
Then scan your PC for infections:

When did the issues start?

Post back with the results .
My System SpecsSystem Spec
05 Oct 2013   #3
Ezu

Windows 7 professional 64bit
 
 

This problem started about a month ago.

I ran the sfc /scannow 4 times without errors.
I downlowded TDSS-Killer, scanned the computer, nothing found.
I updated the firmware for ScanDisk SSD.
I updated the intel chipset.
The BIOS is up to date.
I downloaded Windows Defender Offline and scanned my computer, no virus found.
Attached is the sfcdetails.txt file.

So what to do next,
Thanks for the quick response.


Attached Files
File Type: txt sfcdetails.txt (122.9 KB, 2 views)
My System SpecsSystem Spec
.


06 Oct 2013   #4

Windows 7 Home Premium x64
 
 

Thanks for the feedback .

Upon further investigation I found many entries in the system even log about paging errors
regarding Harddisk2 & Harddisk1, but mainly Harddisk2;

Code:
Event[33203]:
  Log Name: System
  Source: Disk
  Date: 2013-10-01T07:12:14.853
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Ezunkwelle
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.
Code:
Event[28648]:
  Log Name: System
  Source: Disk
  Date: 2013-09-19T10:45:03.980
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Ezunkwelle
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.
Code:
Event[30684]:
  Log Name: System
  Source: Disk
  Date: 2013-09-26T07:23:21.485
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Ezunkwelle
  Description: 
An error was detected on device \Device\Harddisk2\DR2 during a paging operation.
Code:
Model    Generic External USB Device
Media Type    External hard disk media
Size    465.76 GB (500,105,249,280 bytes)
Partition    Disk #1, Partition #0
Code:
Model    ST310005 28AS USB Device
Media Type    External hard disk media
Size    931.51 GB (1,000,202,273,280 bytes)
Partition    Disk #2, Partition #0
How are the drives connected?
Are they connected directly to the motherboard USB ports at the back?
What is their power source?
How old are the drives?

Please test the disks.

warning   Warning
The Following Method Should NOT Be Performed On An SSD!


Testing the HDD:

  1. Perform a Disk Check | Disk Check
  2. Then Post the results following | THIS METHOD
  3. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
  4. If SeaTools for Windows is unable to recognize your HDD visit HDDdiag and follow the instructions.
If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fxkey.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

My System SpecsSystem Spec
07 Oct 2013   #5
Ezu

Windows 7 professional 64bit
 
 

The drives are connected directly to the motherboard USB ports at the back.
Their power source is the wall socket.
They are about 4 years old.
Attached are the Disk Check results.
Thanks for helping out.


Attached Thumbnails
BlueScreen of Death-drive-2-results.jpg   BlueScreen of Death-drive-3-results.jpg  
My System SpecsSystem Spec
07 Oct 2013   #6

Windows 7 Home Premium x64
 
 

Thanks for the update .
What did Seatools had to say about them?
Have you had any crashes since post #3?
My System SpecsSystem Spec
07 Oct 2013   #7
Ezu

Windows 7 professional 64bit
 
 

I am yet to use the SeaTools for DOS because of:
1) I have Raid Autodetect/ ACHI and Raid Autodetect ATA and not ACHI/IDE.
2) How do I go back into the SATA setting while still in DOS?

No, I have not had any crash since post #3.

Thanks again for all your help, I am really new at this level of computer use.
My System SpecsSystem Spec
07 Oct 2013   #8

Windows 7 Home Premium x64
 
 

It's my pleasure .
I don't understand one thing though.
Why is your SATA mode set to Raid when you only have one SATA interface (internal) drive?
Please post a screenshot of Disk Management.
My System SpecsSystem Spec
07 Oct 2013   #9
Ezu

Windows 7 professional 64bit
 
 

I don't have a clue how that happened, all I did was connect the two drives to the computer.
The G drive still has windows xp installed.
Attached is the Disk management screenshot.
Thanks once again for your time.


Attached Thumbnails
BlueScreen of Death-disk-management.jpg  
My System SpecsSystem Spec
07 Oct 2013   #10

Windows 7 Home Premium x64
 
 

Thanks
My method of handling this kind of situation would be don't touch anything unless it proves to be the issue.
As long as the PC is stable after completing the steps above no need to change anything else,
leave Seatools for now as well.

Leave this thread open for a couple of days and see how things are going .
Be sure to update in a week or so.
My System SpecsSystem Spec
Reply

 BlueScreen of Death




Thread Tools



Similar help and support threads for2: BlueScreen of Death
Thread Forum
Computer Blackscreening, not BlueScreen of Death. BSOD Help and Support
Bluescreen of death before Windows can even start-up BSOD Help and Support
Bluescreen of Death Locale ID: 2057 OS Version 6.1.7600.2.0.0.768.3 BSOD Help and Support
Bluescreen of death on Christmas BSOD Help and Support
Bluescreen of death while downloading with Mtorrent BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:36 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33