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Windows 7: Freeze, no BSOD while idle, error log attached

10 Oct 2013   #11
mk11

Windows 7 Pro 64
 
 

OK... Thursday afternoon and only one crash on Monday which I traced back to the automatic reinstall of the network card I manually removed, so appears the LM connection might have been the cause of that issue. Next question now... this network adapter shows up again and again. How can I make sure it does not get installed again? I deleted it in device manager.

Marc


My System SpecsSystem Spec
.
11 Oct 2013   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Try disabling it?
My System SpecsSystem Spec
22 Oct 2013   #13
mk11

Windows 7 Pro 64
 
 

My crashes are back, windows again crashes every night and just crashed again during normal workload a few minutes ago. Attaching crash log.
My System SpecsSystem Spec
.

22 Oct 2013   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Attachment 290785

The zip you uploaded does not contain any new crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Also, make it sure that the Samsung SSD is running with the up to data firmware.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
22 Oct 2013   #15
mk11

Windows 7 Pro 64
 
 

Followed your instructions, no mini-dump - just crashed again. BTW it is not a BSOD, machine just freezes.
My System SpecsSystem Spec
23 Oct 2013   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by mk11 View Post
Followed your instructions, no mini-dump - just crashed again. BTW it is not a BSOD, machine just freezes.
OK, then let us test it elementwise. Drivers first.

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
23 Oct 2013   #17
mk11

Windows 7 Pro 64
 
 

Update: Tried to run driver verifier but then get BSOD on startup. Good thing is... we now have a dump file - see attached. One thing I noticed during driver verifier setup... there was still a Marvell driver in there even though I installed it and cleaned it with the sweeper. Running sweeper again does not find any left over divers. What should I do next?
My System SpecsSystem Spec
23 Oct 2013   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good job on Marvell

Th crash dump indicating to Webroot SecureAnywhere Anti-virus driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {80000003, fffff80002e77a38, fffff8800a92e920, 0}

*** WARNING: Unable to verify timestamp for WRkrn.sys
*** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys
Probably caused by : WRkrn.sys ( WRkrn+3ef3 )

Followup: MachineOwner
---------
In that situation, you need to uninstall WebRoot. You may use CleanWDF.exeavailable here.

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
My System SpecsSystem Spec
28 Oct 2013   #19
mk11

Windows 7 Pro 64
 
 

Done all of the above, found quite a bit of malware and removed. Had several more freezes since then. Just tried to run driver verifier again and windows created a BSOD on boot - attaching dump file.
My System SpecsSystem Spec
28 Oct 2013   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The crash dump that you have uploaded is of 24/10 and is not DV enabled.

If there was malware, better you opt for a clean install; as the deepest searches also sometimes fail to remove the entire infection.
My System SpecsSystem Spec
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 Freeze, no BSOD while idle, error log attached




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