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Windows 7: Freeze, no BSOD while idle, error log attached

06 Oct 2013   #1
mk11

Windows 7 Pro 64
 
 
Freeze, no BSOD while idle, error log attached

All;
Really need some help. Just built this machine a week ago and have a crash out of nowhere about once a day. Most of the time this happens when computer is idle over night. Sleep mode is not active. I have installed the latest GTX 780 driver and not sure what is causing this. Weird things is this is not creating a minidump.
No overclocking.
i4390k
EVGA x79 dark
Ballistix 32GB
Samsung SSD 500
EVGA GeForce GTX780
I have the crash log attached.
Any help would be greatly appreciated.


My System SpecsSystem Spec
.

06 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi mk11.

All the recent BSODs are caused by Marvell 91xx SATA Controller Driver.
Code:
Probably caused by : mvs91xx.sys ( mvs91xx+3b890 )
For further assistance, please upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
06 Oct 2013   #3
mk11

Windows 7 Pro 64
 
 

Thx for your super quick reply. File attached.
My System SpecsSystem Spec
.


06 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Uninstall Marvell 91xx SATA 6G Controller from Control Panel> Programs and features.

Then follow Drivers - Clean Left over Files after Uninstalling

Restart the computer, and use it normally.

Let us know how it is going.
My System SpecsSystem Spec
06 Oct 2013   #5
mk11

Windows 7 Pro 64
 
 

Great - thx a bunch for your help. Uninstall and driver sweep completed. Will update how it's going.
Happy I found this forum :-)
My System SpecsSystem Spec
06 Oct 2013   #6
mk11

Windows 7 Pro 64
 
 

Unfortunately this did not cure the freezes -just had another one. This time just working in browser (chrome), computer just froze again. New SF log attached.
My System SpecsSystem Spec
06 Oct 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No BSOD lately.

Which network connection do you use?
  • Intel(R) 82579LM Gigabit Network Connection
  • Intel(R) 82574L Gigabit Network Connection
Both are installed, and controlled by the same driver. May it be a conflict there?

The wireless connection, ASUS PCE-N53 300Mbps 11n Dual band Wireless LAN PCI-E Card is old enough.
Code:
    Image name: netr28x.sys
    Timestamp:        Fri Oct 28 07:06:43 2011 (4EAA072B)
You need to update the driver; I dont know the download location.

Scan the system for possible virus infection with the following programs. Which Antivirus do you use?
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and display fusion.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
06 Oct 2013   #8
mk11

Windows 7 Pro 64
 
 

I currently use neither one of the network connections, so I uninstalled one - updated the wireless driver, scanned system for viruses - was clean. Using webroot for antivirus. Followed your instructions and cleaned up startup. I did leave one additional file in startup - my autokey script for remapping my keyboard. restarted. Let's see....
Thx again.
My System SpecsSystem Spec
07 Oct 2013   #9
mk11

Windows 7 Pro 64
 
 

24hrs no crash so far. Thx again for your help ARC.
My System SpecsSystem Spec
07 Oct 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Give it some more time?
My System SpecsSystem Spec
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 Freeze, no BSOD while idle, error log attached




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