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Windows 7: BSOD while on Skype, IRQL_NOT_LESS_OR_EQUAL 0x0000000a

06 Oct 2013   #1
chrispbaker83

Windows 7 Home Premium 64bit
 
 
BSOD while on Skype, IRQL_NOT_LESS_OR_EQUAL 0x0000000a

Evening,

Had this BSOD (IRQL_NOT_LESS_OR_EQUAL 0x0000000a) a few times now, mostly if not all the time, while on Skype. I believe it is being caused by ntoskrnl.exe but because this is a windows process I don't know where to go from here.

I have removed and reinstalled the video drivers and webcam drivers to no avail.
Ran a disk and memory check that yielded nothing.

At a loss as to where to go next. Any help will be greatly received.

Thanks


My System SpecsSystem Spec
.
06 Oct 2013   #2
YoYo155

Windows 10
 
 

Hello and welcome to SF .

You MSINFO32 is empty due to the WMI service not being active.
Please confirm you have these services running and active:
Security Center, IP Helper, Windows Management Instrumentation.
> Services.msc > hit enter.


Once that is done please upload a new instance of the MSINFO32 file;

Start> Run> Type MSINFO32 then hit [Enter].
In MSINFO32 go to, File> Save> name it your user-name and upload.



The bugchecks seem to be cause by an old Dell OEM driver which I suggest you remove.

Code:
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000007fef43bf610, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation
Arg4: fffff80002cd8710, address which referenced memory
Code:
Unable to load image \SystemRoot\system32\DRIVERS\stdflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for stdflt.sys
*** ERROR: Module load completed but symbols could not be loaded for stdflt.sys
Code:
lmvm stdflt
start             end                 module name
fffff880`01941000 fffff880`01949000   stdflt   T (no symbols)           
    Loaded symbol image file: stdflt.sys
    Image path: \SystemRoot\system32\DRIVERS\stdflt.sys
    Image name: stdflt.sys
    Timestamp:        Thu Jul 16 18:36:50 2009


USBSTOR was loaded and unloaded multiple times just prior to the bugcheck, because the MSinfo32
is empty I wasn't able to pinpoint the devices attached but I did find a set of old drivers that needs to be updated or removed.


Code:
fffff880`0734c000 fffff880`0736e000   NisDrvWFP.sy
fffff880`07636000 fffff880`0766c000   WUDFRd.sys
fffff880`07636000 fffff880`0766c000   WUDFRd.sys
fffff880`077cd000 fffff880`077e8000   USBSTOR.SYS
fffff880`08600000 fffff880`08636000   WUDFRd.sys
fffff880`08636000 fffff880`08651000   USBSTOR.SYS
fffff880`0864c000 fffff880`086bd000   spsys.sys
fffff880`08651000 fffff880`08687000   WUDFRd.sys
fffff880`08687000 fffff880`086a2000   USBSTOR.SYS
fffff880`086c8000 fffff880`086e3000   USBSTOR.SYS
fffff880`086c8000 fffff880`086fe000   WUDFRd.sys
fffff880`086e3000 fffff880`08719000   WUDFRd.sys
fffff880`086fe000 fffff880`08719000   USBSTOR.SYS
fffff880`08719000 fffff880`08734000   USBSTOR.SYS
fffff880`08719000 fffff880`0874f000   WUDFRd.sys
fffff880`08734000 fffff880`0876a000   WUDFRd.sys
fffff880`0874f000 fffff880`0876a000   USBSTOR.SYS
fffff880`0876a000 fffff880`08785000   USBSTOR.SYS
fffff880`0876a000 fffff880`087a0000   WUDFRd.sys
fffff880`08785000 fffff880`087bb000   WUDFRd.sys
fffff880`087bb000 fffff880`087d6000   USBSTOR.SYS
Code:
risdpe64 - Wed Jul 01 12:31:57 2009
rimspe64 - Thu Jul 02 02:54:49 2009
rixdpe64 - Sat Jul 04 13:27:00 2009
Post back with the results!
My System SpecsSystem Spec
06 Oct 2013   #3
chrispbaker83

Windows 7 Home Premium 64bit
 
 

Thanks for the welcome.

Attached the MSINFO32 you asked for.

Updated the stdflt.sys driver, belonged to ST Micro Accelerometer. Something to do with stopping the hard drive spinning during a fall.
Driver date: 10/12/2010 Version 1.0.0.15
Not sure why the version number rolled back but the date is newer.

risdpe64, rimspe64 and rixdpe64 all belong to a Ricoh card reader and the drivers are up to date, even though they are 2009.

Got driver verifier running again, hopefully it will cause another crash.

Thanks
My System SpecsSystem Spec
.

07 Oct 2013   #4
YoYo155

Windows 10
 
 

Thanks for the feedback .
You decided to update rather then remove which is fine by me (I would personally remove it though ).

Thanks for the MSINFO32 file, hopefully it won't have to be in use .
Keep us posted.
My System SpecsSystem Spec
08 Oct 2013   #5
chrispbaker83

Windows 7 Home Premium 64bit
 
 

Looks like the driver was causing the issue, not had another crash, so I will make as solved. Thanks a lot for the help.
My System SpecsSystem Spec
08 Oct 2013   #6
YoYo155

Windows 10
 
 

Good news!
I'm happy to hear, you're welcome .
For other issues we are here.
My System SpecsSystem Spec
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 BSOD while on Skype, IRQL_NOT_LESS_OR_EQUAL 0x0000000a




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