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Windows 7: BSOD after Windows Logo

06 Oct 2013   #1
BDani

Windows 8.1 Pro 64-Bit
 
 
BSOD after Windows Logo

Hey guys...
So my sister's laptop crashed after she started some game she didn't play in ages (Sims). It won't load the windows after the Windows logo. Only a BSOD. I can't go into safe mode, also I tried to restore to some restore point via the Windows Recovery which I can access.

Any ideas? I don't want to reinstall the Windows.
It can't be a virus because she never downloads anything and that game worked perfectly a few months back when she played it.

Its an Asus Ultrabook UX31E.

Thanks guys


My System SpecsSystem Spec
.
06 Oct 2013   #2
YoYo155

Windows 10
 
 

Hello
What is the bugcheck code you're getting?

Follow this tutorial and select Disable Automatic Restart on System Failure that way it won't restart
right away and you can snap a picture of the BSOD.


Upload it here.
My System SpecsSystem Spec
06 Oct 2013   #3
BDani

Windows 8.1 Pro 64-Bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Hello
What is the bugcheck code you're getting?

Follow this tutorial and select Disable Automatic Restart on System Failure that way it won't restart
right away and you can snap a picture of the BSOD.


Upload it here.
I added the picture
My System SpecsSystem Spec
.

06 Oct 2013   #4
YoYo155

Windows 10
 
 

Thanks .
0xF4 is usually storage related, but seeing it's an SSD it only makes diagnosing more complicated.
Is that the only bugcheck code you're getting?
Can you maybe share some more information about what led up to the crash?
Did the PC had any issue (as small as they might seem) in the past?

First I would salvage the files regardless of the end outcome.
Follow this tutorial to save your files and get the dump files at the same chance.
The dumps are located at:
Code:
C:\Windows\Minidump\*.dump
Upload all available dumps.

If that is the only bugcheck you're facing and once all important data is backed up.
I would try a repair install.
My System SpecsSystem Spec
07 Oct 2013   #5
BDani

Windows 8.1 Pro 64-Bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Thanks .
0xF4 is usually storage related, but seeing it's an SSD it only makes diagnosing more complicated.
Is that the only bugcheck code you're getting?
Can you maybe share some more information about what led up to the crash?
Did the PC had any issue (as small as they might seem) in the past?

First I would salvage the files regardless of the end outcome.
Follow this tutorial to save your files and get the dump files at the same chance.
The dumps are located at:
Code:
C:\Windows\Minidump\*.dump
Upload all available dumps.

If that is the only bugcheck you're facing and once all important data is backed up.
I would try a repair install.
I went do Windows but I can't find any minidumps folder over there..
So I searched for the word dump in the search bar and I got a lot of CrashDump files. They end with .sys
Is that okay? Which one of them should I upload?
My System SpecsSystem Spec
07 Oct 2013   #6
YoYo155

Windows 10
 
 

Unfortunately not , ***dump.sys are drivers which are being accessed during a crash dump
to enable access to the disk during the bugcheck.

You didn't answer my question about the bugcheck codes, is that the only one?
Have you backed up your data regardless?
Has anything changed?
My System SpecsSystem Spec
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 BSOD after Windows Logo




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