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Windows 7: Windows 7 Random Restart Issue

23 Oct 2009   #11
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by GalacticaActual View Post
I also did not overclock this machine in any way. I'll also give that chkdsk scan a shot and see if that helps. If H2S04 could give me instructions for setting up that test between my desktop and laptop, I will give that a shot.
You'd need both machines to have either:

A) Firewire (1394) ports, in which case you'd also need a firewire cable capable of hooking them up.

OR

B) Serial (RS232) ports, which would also necessitate having what's called a "null modem" serial cable/adaptor. Those used to be commonplace, but not any more. It's the serial equivalent of a "crossover" network cable.

Let me know which one and I'll type up what to do. Also, bear in mind that this procedure cannot identify which hardware component is responsible. It's primary aim is to conclusively establish - beyond any practical doubt - whether the reboot trigger is software or hardware. If it turns out to be software, the procedure can identify the reason for the reboot. If it's hardware, at least you can be absolutely sure of the "hardware" diagnosis.


My System SpecsSystem Spec
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23 Oct 2009   #12
usasma
Microsoft MVP

 
 

2 "easy" tests to run are a hard drive diagnostic (free here: HD Diagnostic ) and a memory diagnostic (free here: Memory Diagnostics )
My System SpecsSystem Spec
24 Oct 2009   #13
GalacticaActual

Windows 7 Ultimate 6.1.7600
 
 

I'm running a long DST test right now on the drive, already did a S.M.A.R.T. test and it seems to be fine. I tried the Memtest but due to the fact that I have 4 gigs of RAM into the system, the test frequently crashes, so I can't really rely on that.

I think what I might do tomorrow is take my system into the shop and have the guy troubleshoot my hard drive instead of just the other hardware like before. I'm not really sure what is the culprit right now, because my HDD seems healthy, and my other parts have been replaced as I explained previously, but my machine keeps rebooting when using the internet whether it's browsing or downloading.

I just don't get it.
My System SpecsSystem Spec
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24 Oct 2009   #14
torrentg

7600.20510 x86
 
 

In that case, have your tried any other drivers for lan?

Worst case scenario: Buy a cheap lan pci card and throw it in a slot and forget it. Maybe you could ask the pc dude to borrow one. I'm sure he has one around he could loan and sell to you if it fixes.

That's if it really does only happen when networking.

Or get this and disable onboard lan in bios:
http://www.newegg.com/Product/Produc...-139-_-Product
My System SpecsSystem Spec
24 Oct 2009   #15
usasma
Microsoft MVP

 
 

I've run MemTest on systems from less than 512 mB of RAM - to 12 gB of RAM without any issues. If there's a problem running MemTest, then I'd suggest that there's a problem with the memory subsystems that MemTest tests.

If the problem is limited to times when you're accessing the web - then a cheap NIC card is the easiest and fastest way to rule out that issue.

A couple of years ago a lightning strike blew out my youngest son's NIC card (through the LAN - not through the power). The system suffered repeated problems after that until we discovered that the lightning strike had also damaged the RAM. Replacing the RAM let him use the system without any further issues.
My System SpecsSystem Spec
24 Oct 2009   #16
starwarsyeah

Windows 7
 
 

I've been having similar issues, random restarts and all, and upon research I tried several tactics, none of which worked:
upping voltage to ram, fsb, cpu, etc.
disabling automatic restart upon system failure
i disabled some automatic task that was scheduled called RACtask or something

None of this has worked, and the system most often crashes when I'm downloading large files (namely, Ubuntu ) or playing a video game.
Any suggestions would be awesome
My System SpecsSystem Spec
24 Oct 2009   #17
starwarsyeah

Windows 7
 
 

guess i should add that event viewer most often says this:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
BODY{font:x-small 'Verdana';margin-right:1.5em} .c{cursor:hand} .b{color:red;font-family:'Courier New';font-weight:bold;text-decoration:none} .e{margin-left:1em;text-indent:-1em;margin-right:1em} .k{margin-left:1em;text-indent:-1em;margin-right:1em} .t{color:#990000} .xt{color:#990099} .ns{color:red} .dt{color:green} .m{color:blue} .tx{font-weight:bold} .db{text-indent:0px;margin-left:1em;margin-top:0px;margin-bottom:0px;padding-left:.3em;border-left:1px solid #CCCCCC;font:small Courier} .di{font:small Courier} .d{color:blue} .pi{color:blue} .cb{text-indent:0px;margin-left:1em;margin-top:0px;margin-bottom:0px;padding-left:.3em;font:small Courier;color:#888888} .ci{font:small Courier;color:#888888} PRE{margin:0px;display:inline} - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2009-10-24T16:49:03.775623300Z" />

<EventRecordID>3783</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Brian-PC</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>
My System SpecsSystem Spec
24 Oct 2009   #18
usasma
Microsoft MVP

 
 

starwarsyeah - I would suggest starting your own topic so that your issue can get the attention that it deserves.
My System SpecsSystem Spec
24 Oct 2009   #19
GalacticaActual

Windows 7 Ultimate 6.1.7600
 
 

Quote   Quote: Originally Posted by torrentg View Post
In that case, have your tried any other drivers for lan?

Worst case scenario: Buy a cheap lan pci card and throw it in a slot and forget it. Maybe you could ask the pc dude to borrow one. I'm sure he has one around he could loan and sell to you if it fixes.

That's if it really does only happen when networking.

Or get this and disable onboard lan in bios:
Newegg.com - TRENDnet TEG-PCITXR 10/ 100/ 1000/ 2000Mbps PCI Copper Gigabit Network Adapter 1 x RJ45 - Network Interface Cards
I haven't tried any other drivers for LAN aside from the official one intended for my card. I just spoke to the guy from the shop today, and he said Monday, he would be willing to swap out the motherboard with a different model. The NIC is actually soldered to the board at the moment, so when he puts in the new motherboard, he'll probably put a new card in as well.

For the Memtest, what happens is that during the test, the system reboots. I did some internet searching, and I read a couple posts where that seems to happen with systems that have 4 gigs of RAM installed.

Like I said before, the guy swapped every part out of this machine- motherboard, RAM, PSU, etc with the same model but a new part, so I'm kind of doubting it's any of those.

I should also add that I did the HDD diagnostics using official Seagate tool, and my HDD passed all tests with flying colors.
My System SpecsSystem Spec
24 Oct 2009   #20
GalacticaActual

Windows 7 Ultimate 6.1.7600
 
 

Well, some good news so far:

After seeing how my system didn't reboot in safe mode over the night, I decided to a diagnostic start-up and see if a program was clashing with the OS. I've been online since 1:41 pm today and my machine has not rebooted. So if my assumptions are correct, it could be a start up service or program causing these reboots.

These are the start up items I have:

Avast (enabled)
Java Platform SE 6 (enabled)
Adobe Reader and Acrobat Manager (disabled)
Adobe acrobat (disabled)
Adobe CS4 Service Manager (disabled)
Google Desktop (disabled)
Realtek HD Audio Manager (disabled)
Stream (disabled)
Utorrent (disabled)

For Services, here are the stopped ones that are non-Microsoft:

FLEXnet Licensing Service
Google Desktop Manager
Mental Ray 3.6 Satellite
Steam Client Service

I wonder if the Realtek Audio Manager is causing problems? If I recall correctly, some people have been complaining of issues stemming from that program.
My System SpecsSystem Spec
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 Windows 7 Random Restart Issue




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