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Windows 7: BSOD with many errors

06 Oct 2013   #1
iceystar

Windows 7 Home Prenium 32bit
 
 
BSOD with many errors

Hi all I need some help on my laptop. I'm quite a noob on this so please pardon me!

My laptop is Compaq Presario CQ40-519TU Notebook PC, its around 3-4 years old.
I recently reformat my notebook as I face a lot BSOD while using it. But after reformatting I still face the BSOD problem .

I face BSOD while browsing the internet using IE or firefox. Previously before reformatting, I use chrome.
BSOD will happen every few minutes or sometimes will blackscreen or the screen will hang.
I don't use my laptop daily since BSOD happens every now and then...

Here are some of the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 1000007f
BCP1: 00000008
BCP2: 807CA750
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\090913-33680-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-60247-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 922CDE70
BCP3: ADE2BB60
BCP4: ADE2B740
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\091013-35162-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-56175-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8212241A
BCP3: 8D3C2C14
BCP4: 8D3C27F0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\091713-23306-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-70918-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 50
BCP1: C9F38C55
BCP2: 00000001
BCP3: 9164FAD9
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\091813-28345-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-82321-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: a
BCP1: FFFFFF89
BCP2: 00000002
BCP3: 00000000
BCP4: 82F11AF9
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\092913-24460-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-76580-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 830B42AB
BCP3: B3494BB4
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\100213-28017-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-85316-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: a
BCP1: 1A4300A7
BCP2: 00000002
BCP3: 00000001
BCP4: 82EBE0FD
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\100213-26941-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-85597-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


My System SpecsSystem Spec
.
06 Oct 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the Forum.
Code:
Start Menu\Programs\DriverMax	Public:Start Menu\Programs\DriverMax	Public
Quote   Quote: Originally Posted by writhziden View Post
In regards to Driver Max:
  • We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.
------------------------
Avira is often a cause of BSOD's. Please remove it and use Microsoft Security Essentials with the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes
You may also take a look at:------------------------
Reduce the start-up items, Antivirus software is basically whats required.------------------------
Make scans with these tools -------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
------------------------
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
------------------------
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:------------------------
Upload a screenshot using:Test your Hard Drive(s) by running:------------------------
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to Part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
information   Information
download and install Revo Uninstaller.
  • Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

DUMP INFORMATION:
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usra\Downloads\SF_07-10-2013\SF_07-10-2013\100213-28017-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18205.x86fre.win7sp1_gdr.130708-1532
Machine Name:
Kernel base = 0x82e4d000 PsLoadedModuleList = 0x82f964d0
Debug session time: Wed Oct  2 14:10:11.492 2013 (UTC + 6:00)
System Uptime: 0 days 0:04:42.349
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 830b42ab, b3494bb4, 0}

Probably caused by : ntkrpamp.exe ( nt!EtwpFindGuidEntryByGuid+4d )

Followup: MachineOwner
---------

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usra\Downloads\SF_07-10-2013\SF_07-10-2013\100213-26941-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18205.x86fre.win7sp1_gdr.130708-1532
Machine Name:
Kernel base = 0x82e40000 PsLoadedModuleList = 0x82f894d0
Debug session time: Wed Oct  2 14:15:49.627 2013 (UTC + 6:00)
System Uptime: 0 days 0:05:14.484
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {1a4300a7, 2, 1, 82ebe0fd}

Probably caused by : hardware ( win32k!RawInputThread+486 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
06 Oct 2013   #3
iceystar

Windows 7 Home Prenium 32bit
 
 

Big thanks for the fast reply! I just face 2 bsod problems again. I will try with all the steps now.
My System SpecsSystem Spec
.

06 Oct 2013   #4
iceystar

Windows 7 Home Prenium 32bit
 
 

I'm stuck at Microsoft Security Essentials!
I install it successfully but while updating, BSOD pop up, now I can't install or uninstall it.
It shows error code: 0x80070643
I tried the help on their website but still can't...
My System SpecsSystem Spec
06 Oct 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Upload fresh reports.
Then start with testing hardware.
My System SpecsSystem Spec
07 Oct 2013   #6
iceystar

Windows 7 Home Prenium 32bit
 
 

Hi, I did a system restore before reading your reply. I managed to get Microsoft security essentials running.

I removed Avira and DriverMax.
Run a full scan with Microsoft Security Essentials - Pass
Quick Scan with malwarebytes Free - Pass
Done with clean startup in windows 7
Scan with TDSSKiller Rootkit Removal Utility - Pass
Scan with Online Virus Scanner Eset - Pass
Run SFC and Disk Check - Pass

Attached Speccy and HWMonitor results:

Attachment 288780

Attachment 288781

I did a ram test run first but not yet done with Hard Drive Diagnostic Procedure.

Attached Ram test results when my laptop is warm.
I will post another result when my laptop is cold.

Attachment 288786

I'm not sure if I done correctly with the ram test, do I need to remove it and test individually?
My System SpecsSystem Spec
07 Oct 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by iceystar View Post
Do I need to remove it and test individually?
Probably at a later time.
My System SpecsSystem Spec
07 Oct 2013   #8
iceystar

Windows 7 Home Prenium 32bit
 
 

I just did a SF Diagnostics test. Attach the file.

I am trying to do a Hard Drive Diagnostic but do not know how to proceed.
I download this file from WD Support / Downloads / Mobile & AV-25 / WD Blue
I burn to a blank cd but when I boot up using cd drive, it goes straight to windows.
Is that a wrong software?
My System SpecsSystem Spec
07 Oct 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

The program has been downloaded is for installation in windows and to run thereby.

Please update the RealTek NIC drivers to the latest version available.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c000001d, 8b491038, 807e38d4, 0}

Unable to load image \SystemRoot\system32\DRIVERS\Rt86win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt86win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
Probably caused by : Rt86win7.sys ( Rt86win7+ce8a )

Followup: MachineOwner
---------
1: kd> lmvm Rt86win7
start    end        module name
926c5000 926ea000   Rt86win7 T (no symbols)           
    Loaded symbol image file: Rt86win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt86win7.sys
    Image name: Rt86win7.sys
    Timestamp:        Thu Feb 26 15:04:22 2009 (49A65B16)
    CheckSum:         00022867
    ImageSize:        00025000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try getting these drivers updated as well:
Code:
HpqKbFiltr.sys Tue Jun 19 04:12:03 2007 (46770333)
HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver
http://www.carrona.org/drivers/drive...HpqKbFiltr.sys

Code:
Apfiltr.sys Thu Jan 31 20:14:31 2008 (47A1D7C7)
Alps pointing device
http://www.carrona.org/drivers/drive...id=Apfiltr.sys

Code:
enecir.sys Thu Sep 4 15:47:24 2008 (48BFAEAC)
ENE Consumer IR Driver for eHome
http://www.carrona.org/drivers/driver.php?id=enecir.sys
My System SpecsSystem Spec
08 Oct 2013   #10
iceystar

Windows 7 Home Prenium 32bit
 
 

Ok I just update the Realtek driver to driver version: 7.12.1218.2009
I'm not sure if that's the latest driver for my laptop...

I managed to update the HP quick launch button and Alps pointing device through HP website.

But for the ENE consumer IR driver, I couldn't find any download it.

Attached my new diagnostics result.
My System SpecsSystem Spec
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