Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD every few hours: mostly "STOP: 0x00000F4", "c00021a" & "c0000135"

07 Oct 2013   #1
Dily

Windows 7
 
 
BSOD every few hours: mostly "STOP: 0x00000F4", "c00021a" & "c0000135"

Hi everyone!

Yesterday my HP laptop (Windows 7) started getting BSOD with various types of errors (mostly "STOP: 0x00000F4", "STOP: 0x0000007A", "c00021a" and one "missing %hs, c0000135"). Most of the time it restarts without any issues and works fine right after the BSOD and then an hour or two later I get a BSOD again.

I have tried restoring to Last Known Good Configuration, startup repair, hard disk check, virus scans and I also uninstalled any recently added programs I could think of and cleared up more than 50% of my hard disk space. None of these seem to have helped and I still get BSOD regularly.

I have attached the folder from the SF Diagnostic Tool and would appreciate any advice!
Thank you!


My System SpecsSystem Spec
.

07 Oct 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to the forum.

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).
------------------------
Upload a screenshot using:Test your Hard Drive(s) by running:------------------------
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to Part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

------------------------
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:
  • For how to upload a screenshot or file, read here
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, 87a2e968, 87a2ead4, 83a55cf0}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, 87a7bd40, 87a7beac, 83a1fcf0}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
My System SpecsSystem Spec
07 Oct 2013   #3
Dily

Windows 7
 
 

Thank you for the prompt response! Here's what I got from the "msinfo32.exe" :

Attachment 288714

I will get back with the results from the other procedures as soon as possible!
Thanks again!
My System SpecsSystem Spec
.


07 Oct 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks.

Reduce the start-up items, Antivirus software is basically whats required.------------------------
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes
You may also take a look at:------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
My System SpecsSystem Spec
07 Oct 2013   #5
Dily

Windows 7
 
 

Hi again!

So far I managed to run the System File Checker (which found and replaced some corrupted files but I still got a BSOD almost immediately after that), reduce the start-up items, uninstall Avast and McAfee and install Microsoft Security Essentials and Malwarebytes. The full scans are still running. I also installed Speccy while waiting for the scans and the temperatures seem a bit crazy:

Attachment 288739

I can't burn a CD so I don't think I can perform the Hard Disk Diagnostic Procedure but I will try to do the RAM test with a USB stick later after the scans are finished.

Thanks!
My System SpecsSystem Spec
07 Oct 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Those temperatures can damage the laptop. Please follow the below:
Quote   Quote: Originally Posted by usasma View Post
If it's a Desktop, ensure that:
- the video card cooler is free of dust/clogs
- the video card has adequate power and that the connectors are firmly seated
- the video card cooler fan is working/moves freely
- the video card has adequate cool airflow (as it passes through the case). You can test this by opening the case and pointing a house fan at the video card.

If it's a Laptop, blow out all vents with canned air (don't use an air compressor or a vacuum as they can cause damage) and ensure that the fan is working. Place the laptop on a hard surface when using it (or use a cooling pad).
My System SpecsSystem Spec
Reply

 BSOD every few hours: mostly "STOP: 0x00000F4", "c00021a" & "c0000135"




Thread Tools





Similar help and support threads
Thread Forum
"access denied" when using "assoc" and "ftype" from cmdline?
I tried to associate the file extension .txt to a new editor program with the well known cmdline programs ASSOC and FTYPE. No, assigning them through WinExplorer menu does not work. But this is another problem which should not discussed here. When I type now one of the following...
General Discussion
How do I stop W7 "calling home" and displaying "not genuine" messages?
MS thinks that one of my PCs is running W7 that's not genuine. It is genuine - at least I bought it from Amazon and paid 141 for it so that - to me - means it's genuine. It may not be but neither Amazon nor MS will take any responsibility for it not being genuine so I've given up with them both. I...
Windows Updates & Activation
Kyboard deos not respond to the keys: "e", "d", "c" and "3"
Example sentence: vrytim I prss ths kys, nothing happns. Now I'm writing with my on-sreen keyboard. I'm clueless when it comes to computer stuff. How do I fix this? Is this a software problem, or a hardware problem?Help is much appreciated!
Hardware & Devices
Changing the "minimize" "maximize" and "close" buttons of a theme
Ok so I'm using a custom visual style made by another user however I don't really like the buttons used that I mentioned above. The creator states it is acceptable to change the theme to however you like as long as you don't redistribute it anywhere. Ok so I opened up the .msstyles file (using...
Customization
Need to add "TASKBARS" (MSese for "Launchpads", "Docks" NOT "Toolbars"
My office just upgraded, and I can no longer use Windows XP. On this system, I was able to add a separate taskbar to facilitate quick access to commonly-browsed folder locations on our vast network, and another one expedited the launching of useful programs and lists. Each task on each taskbar...
General Discussion
BSoD with "STOP:0x00000024" error and "Ntfs.sys"
Basic system description: Desktop PC about 2 years old with: Motherboard: Asus P5Q-E Processor: Intel Core 2 Quad Q6700 @ 2.66GHz RAM amount: 8GB Operating System: Windows 7 Professional Service Pack 1 OEM 64 bit Graphics Cards (I have two installed and software controllable CrossFire): AMD...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:17.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App