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Windows 7: BSOD Twice under 24 hours unrelated usage during each


07 Oct 2013   #1

Windows 7 home Premium 64bit
 
 
BSOD Twice under 24 hours unrelated usage during each

First time last night was having problems with my camera, switching USB ports to get it to reinstall drivers, and boom BSOD.

Multitudes of software running at that time - OBS, Skype, Audio Repeater...etc

This morning I get it again, just had 2 chrome browsers open and a TWITCH pop-out (ok so 3 chrome browsers then), and an older video game on the go.

In the past I've been told that Norton has caused some stability issues, but I don't have much choice in running it right now, so I'm hoping that's not it. Regardless, I did an update to the software (Norton 360) directly after the 2nd dump.

I think the issue is directly related to uTorrent as that was the common element during both crashes




Attached Files
File Type: zip Logun.zip (1.48 MB, 2 views)
My System SpecsSystem Spec
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07 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck A, {38, 2, 0, fffff800020a2c47}

*** WARNING: Unable to verify timestamp for SYMDS64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS
Probably caused by : SYMDS64.SYS ( SYMDS64+75fbc )
Code:
6: kd> lmvm SYMDS64
start             end                 module name
fffff880`01600000 fffff880`0167e000   SYMDS64  T (no symbols)           
    Loaded symbol image file: SYMDS64.SYS
    Image path: SYMDS64.SYS
    Image name: SYMDS64.SYS
    Timestamp:        Fri Apr 26 00:19:47 2013 (5179BA13)
    CheckSum:         0008536F
    ImageSize:        0007E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Symantec/ Norton NIS/ N360 driver seems to be causing problems, please remove Norton with the Norton Removal Tool, and then install and run full scans with these free and proven alternatives which work best with Windows 7 due to their compatibility and lightweight nature on system resources.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:
Code:
6: kd> !stack
Call Stack : 16 frames
## Stack-Pointer    Return-Address   Call-Site       
00 fffff880102765b8 fffff80002075129 nt!KeBugCheckEx+0 
01 fffff880102765c0 fffff80002073da0 nt!KiBugCheckDispatch+69 
02 fffff88010276700 fffff800020a2c47 nt!KiPageFault+260 
03 fffff88010276890 fffff80002093c8c nt!MiResolveMappedFileFault+97 
04 fffff880102769f0 fffff800020924f3 nt!MiResolveProtoPteFault+47c 
05 fffff88010276a80 fffff80002082c3b nt!MiDispatchFault+1c3 
06 fffff88010276b90 fffff8000208b990 nt!MmAccessFault+e1b 
07 fffff88010276cf0 fffff8000209e181 nt!MmCheckCachedPageStates+910 
08 fffff88010276ea0 fffff8000209e644 nt!CcMapAndCopyInToCache+301 
09 fffff88010276f90 fffff88001aa6a59 nt!CcCopyWrite+194 (perf)
0a fffff88010277020 fffff8800179e102 Ntfs!NtfsCopyWriteA+1e9 
0b fffff88010277220 fffff880017a18ba fltmgr!FltpPerformFastIoCall+f2 (perf)
0c fffff88010277280 fffff880017aedf0 fltmgr!FltpPassThroughFastIo+da (perf)
0d fffff880102772c0 fffff88001675fbc fltmgr!FltWriteFile+260 
0e fffff880102773a0 fffffa800cf11d00 SYMDS64+75fbc (leaf)
Code:
6: kd> !irql
Debugger saved IRQL for processor 0x6 -- 2 (DISPATCH_LEVEL)
My System SpecsSystem Spec
07 Oct 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
6: kd> lmvm nvlddmkm

start             end                 module name
fffff880`0545c000 fffff880`05f3d000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun May 12 20:09:45 2013 (518FE8F9)
    CheckSum:         00AB6DED
    ImageSize:        00AE1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your nVidia graphics card driver seems to be outdated, please update to the latest WHQL version:

Quote:
Version: 327.23
Release Date for Desktops and Notebooks : September 19th 2013
In Device Manager: 9.18.13.2723
My System SpecsSystem Spec
.


07 Oct 2013   #4

Windows 7 home Premium 64bit
 
 

Does it matter that MSE failed its AV Certification? (I believe it failed last Nov) It was then that I went back to Norton.

Why has this been an issue with Norton for so long? Any links to some reading I could do? Thanks!
My System SpecsSystem Spec
08 Oct 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Who certified MSE? A third-party? The AV testing sites are usually biased towards the paid security suites, since these companies aim to make a profit from their products, whereas, MSE is for free.

Norton is one of the most bloated products around, and it's had problems with numerous versions. There's many threads on here, where Norton has caused problems and other forums too like Sysnative.
My System SpecsSystem Spec
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 BSOD Twice under 24 hours unrelated usage during each




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