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Windows 7: New Laptop w/ Multiple BSOD Types

09 Oct 2013   #1
wilkins1991

Windows 7 Home Premium 64
 
 
New Laptop w/ Multiple BSOD Types

I recently purchased a MSI customized laptop from Xotic PC and within the first week of using it, I have received multiple BSODs. The laptop runs perfectly normal and then suddenly the screen turns black, sometimes it might make a weird noise and then I receive a stop error. After the memory dump is complete, the system reboots normally and runs fine again... the only thing that pops up is a Windows alert that the system had an unexpected shutdown with the stop error code which has included 50, 1d, 1e, 1a, and f. Then it will run perfectly for a few hours until this happens again. I have tried scanning for viruses as well as restoring to factory settings but the stop errors continue. Any help would be greatly appreciated.


Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)

System Manufacturer: Micro-Star International Co., Ltd.

System Model: GT60 2OC/2OD BIOS:

BIOS Date: 07/11/13 11:16:56 Ver: 04.06.05

Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz

Memory: 16384MB RAM Available

OS Memory: 16272MB RAM


The modifications made were adding 8GB of RAM and improved cooling. The only software installed since the factory restore is Skype, Spotify, Malwarebytes and CC Cleaner.


The dump files are attached.


My System SpecsSystem Spec
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10 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

What I am seeing that it is a common issue with the switchable graphics environment. Both the display drivers .... integrated Intel and Dedicated nvidia .... both are up to date. But both are failing during the time of switching graphics.

You have two options here:

First, RMA the computer explaining the issue.

Second: Disable the integrated graphics and perform a clean reinstall.
My System SpecsSystem Spec
10 Oct 2013   #3
wilkins1991

Windows 7 Home Premium 64
 
 

thank you so much for the reply, what exactly would I be performing a clean reinstall of? windows? or the integrated graphics?
My System SpecsSystem Spec
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11 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
11 Oct 2013   #5
wilkins1991

Windows 7 Home Premium 64
 
 

thanks a lot!
My System SpecsSystem Spec
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 New Laptop w/ Multiple BSOD Types




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