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Windows 7: Random BSODs or crashes (Error 1000007e bcp1:80000003)

10 Oct 2013   #1
arjleon

Microsoft Windows 7 Ultimate
 
 
Random BSODs or crashes (Error 1000007e bcp1:80000003)

Hello everyone, first post in this website!

I ended up here because I'm getting random crashes/bsods, it started months ago. After a while I did a fresh install formatting my hard drive, but I still get those. When I'm working or playing, I get BSODs, but I also notice that whenever putting my laptop to sleep will make me start the computer when I get back and Windows will prompt me with the error stated in the title once started normally.

I have tried many things like checking the hard drive and ram memory sticks with no errors or bad sectors.

I don't know what else to do. While I have a CS background, and understand many of the aspects of the functionality with my pc, I'm fairly new to debugging errors and BSODs. I only have MyEventViewer and BlueScreenViewer but Googling that information has lead me to failed attempts of fixing this issue.

So I ended up following the instructions and I attached the file as asked.

(EDIT: Added several minidump files as "Minidumps.zip")

Information:
Model: Asus G73JH
Microsoft Windows 7 Ultimate x64
RAM 6GB
Intel(R) Core(TM) i7 Q740 @ 1.73GHz, 1734 Mhz, 4 Core(s), 8 Logical Processor(s)
Updated BIOS (213) and vBIOS

Thanks in advance for your time.

Sincerely,

Armando


My System SpecsSystem Spec
.
10 Oct 2013   #2
YoYo155

Windows 10
 
 

Hello and welcome to SF .

The problem seems to have something to do with your HTC mobile being connected to the USB
and being suddenly removed from port while the PC or the USB hub is changing power.
I also noticed VMWare activity in the stack and one of the bugchecks stopped on;
Code:
USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18a
------------------------------

Code:
0: kd> lmvm hcmon
Browse full module list
start             end                 module name
fffff880`04a65000 fffff880`04a76000   hcmon    T (no symbols)           
    Loaded symbol image file: hcmon.sys
    Image path: \??\C:\Windows\system32\drivers\hcmon.sys
    Image name: hcmon.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Oct 12 03:15:27 2012

Code:
0: kd> lmvm ANDROIDUSB
Browse full module list
start             end                 module name
fffff880`08c6d000 fffff880`08c7c000   ANDROIDUSB   (deferred)             
    Image path: \SystemRoot\System32\Drivers\ANDROIDUSB.sys
    Image name: ANDROIDUSB.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Oct 26 10:54:23 2009
Please update VMware and the ADB driver which is found in the SDK (also in the links above).
Also to not have your mobile phone connected and see if it crashes as well as safely removing
it using Windows's built in tool safely remove hardware and see if the issues persists.

Post back with the results.

The stack if you wish to take a look.
Code:
               rsp : 0xfffff8800335af68 : 0xfffff88000e8c028 : Wdf01000!_FX_DRIVER_GLOBALS::WaitForSignal+0x70
               rbp : 0xfffff88000e73e50 :  !da ""waiting for all inflight requests to be acknowledged on WDFQUEUE""
               r11 : 0xfffff8800335af68 : 0xfffff88000e8c028 : Wdf01000!_FX_DRIVER_GLOBALS::WaitForSignal+0x70
0xfffff8800335af68 : 0xfffff88000e8c028 : Wdf01000!_FX_DRIVER_GLOBALS::WaitForSignal+0x70
0xfffff8800335af70 : 0xfffff88000e73b70 :  !da ""Thread 0x%p is %s 0x%p.""
0xfffff8800335af80 : 0xfffff88000e73e50 :  !da ""waiting for all inflight requests to be acknowledged on WDFQUEUE""
0xfffff8800335afa8 : 0xfffff88000e8662d : Wdf01000!FxIoQueue::StopProcessingForPower+0x1ed
0xfffff8800335aff8 : 0xfffff88000e863f0 : Wdf01000!FxPkgIo::StopProcessingForPower+0x22c
0xfffff8800335b000 : 0xfffffa80099fcc50 :  dt Wdf01000!FxIoQueue
0xfffff8800335b040 : 0xfffff88000f08e10 : Wdf01000!FxPkgPnp::m_PowerD0ArmedForWakeOtherStates+0x30
0xfffff8800335b068 : 0xfffff88000efb323 : Wdf01000!FxPkgPnp::PowerGotoD3Stopped+0x73
0xfffff8800335b0c8 : 0xfffff88000e83c3c : Wdf01000!FxPkgPnp::PowerEnterNewState+0x1d8
0xfffff8800335b0e0 : 0xfffff88000f09100 : Wdf01000!FxPkgPnp::m_WdfPowerStates+0x280
0xfffff8800335b0f0 : 0xfffff88000f08e10 : Wdf01000!FxPkgPnp::m_PowerD0ArmedForWakeOtherStates+0x30
0xfffff8800335b118 : 0xfffff800031bfd0e : nt!ExAllocatePoolWithTag+0xfe
0xfffff8800335b158 : 0xfffff88008392e83 : usbccgp!UsbcReleaseRemoveLock+0x77
0xfffff8800335b170 : 0x3038414646464646 :  !da "FFFFFA8009A85440"
0xfffff8800335b178 : 0x3034343538413930 :  !da "09A85440"
0xfffff8800335b1c8 : 0xfffff800030cb765 : nt!vsnprintf_l+0x75
0xfffff8800335b1d8 : 0xfffff880083904a1 : usbccgp!DispatchPdoPnp+0x339
0xfffff8800335b1e8 : 0xfffff800031bf30d : nt!ExFreePoolWithTag+0x22d
0xfffff8800335b208 : 0xfffff88000f08e10 : Wdf01000!FxPkgPnp::m_PowerD0ArmedForWakeOtherStates+0x30
0xfffff8800335b218 : 0xfffff88000f08f60 : Wdf01000!FxPkgPnp::m_WdfPowerStates+0xe0
0xfffff8800335b228 : 0xfffff88000e84106 : Wdf01000!FxPkgPnp::PowerProcessEventInner+0x13e
0xfffff8800335b230 : 0xfffff88000f08f60 : Wdf01000!FxPkgPnp::m_WdfPowerStates+0xe0
0xfffff8800335b258 : 0xfffff88000e7de3b : Wdf01000!FxWaitLockInternal::AcquireLock+0x47
0xfffff8800335b298 : 0xfffff88000e83e9f : Wdf01000!FxPkgPnp::PowerProcessEvent+0x1b3
0xfffff8800335b2e0 : 0xfffff88000f0b910 : Wdf01000!FxPkgPnp::m_WdfPowerPolicyStates+0xb60
0xfffff8800335b2e8 : 0xfffff8800335b470 : 0xfffff88000f1c9b0 : Wdf01000!WPP_GLOBAL_WDF_Control
0xfffff8800335b2f8 : 0xfffff88000e80000 : Wdf01000!FxPkgGeneral::OnCreate+0x7b4
0xfffff8800335b330 : 0xfffff8800335b470 : 0xfffff88000f1c9b0 : Wdf01000!WPP_GLOBAL_WDF_Control
0xfffff8800335b338 : 0xfffff88000f013e3 : Wdf01000!FxPkgPnp::PowerPolStopping+0x1b
0xfffff8800335b350 : 0xfffff88000f0b910 : Wdf01000!FxPkgPnp::m_WdfPowerPolicyStates+0xb60
Unable to load image \??\C:\Windows\system32\drivers\hcmon.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hcmon.sys
*** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
0xfffff8800335b368 : 0xfffff88000e8cb4b : Wdf01000!FxPkgPnp::PowerPolicyEnterNewState+0x1d7
0xfffff8800335b378 : 0xfffff8800335b470 : 0xfffff88000f1c9b0 : Wdf01000!WPP_GLOBAL_WDF_Control
0xfffff8800335b3d8 : 0xfffff800031bf30d : nt!ExFreePoolWithTag+0x22d
0xfffff8800335b410 : 0xfffffa8006d39a10 :  !da "HTCAND64"
0xfffff8800335b418 : 0xfffff88000e81bb2 : Wdf01000!FxIFR+0x236
0xfffff8800335b470 : 0xfffff88000f1c9b0 : Wdf01000!WPP_GLOBAL_WDF_Control
0xfffff8800335b488 : 0xfffff88000e8dfe0 : Wdf01000!WPP_IFR_SF_q+0xb0
0xfffff8800335b4b8 : 0xfffff88000f0ba50 : Wdf01000!FxPkgPnp::m_WdfPowerPolicyStates+0xca0
0xfffff8800335b4c8 : 0xfffff88000e84801 : Wdf01000!FxPkgPnp::PowerPolicyProcessEventInner+0x145
0xfffff8800335b4d0 : 0xfffff88000f0ba50 : Wdf01000!FxPkgPnp::m_WdfPowerPolicyStates+0xca0
0xfffff8800335b4f8 : 0xfffff88000e7de3b : Wdf01000!FxWaitLockInternal::AcquireLock+0x47
0xfffff8800335b518 : 0xfffff88000e81b00 : Wdf01000!FxIFR+0x184
0xfffff8800335b538 : 0xfffff88000e84595 : Wdf01000!FxPkgPnp::PowerPolicyProcessEvent+0x1c1
0xfffff8800335b560 : 0xfffff88000f1c9b0 : Wdf01000!WPP_GLOBAL_WDF_Control
0xfffff8800335b588 : 0xfffff88000e843b0 : Wdf01000!WPP_IFR_SF_qqDd+0x130
0xfffff8800335b5c0 : 0xfffff88000f0a178 : Wdf01000!FxPkgPnp::m_PnpHardwareAvailableOtherStates+0x20
0xfffff8800335b5d8 : 0xfffff88000efecde : Wdf01000!FxPkgPnp::PnpEventFailedIoStarting+0xe
0xfffff8800335b608 : 0xfffff88000e9881d : Wdf01000!FxPkgPnp::PnpEnterNewState+0x1a1
0xfffff8800335b630 : 0xfffff88000f0a178 : Wdf01000!FxPkgPnp::m_PnpHardwareAvailableOtherStates+0x20
0xfffff8800335b668 : 0xfffff88004b8bda9 : usbhub!UsbhPdoPnp_QueryDeviceRelations+0x79
0xfffff8800335b690 : 0xfffff88000f0a4d0 : Wdf01000!FxPkgPnp::m_WdfPnpStates+0x320
0xfffff8800335b6a8 : 0xfffff88000e99032 : Wdf01000!FxPkgPnp::PnpProcessEventInner+0x122
0xfffff8800335b6d8 : 0xfffff88000e7de3b : Wdf01000!FxWaitLockInternal::AcquireLock+0x47
0xfffff8800335b6f8 : 0xfffff88000e81b00 : Wdf01000!FxIFR+0x184
0xfffff8800335b718 : 0xfffff88000e98cdd : Wdf01000!FxPkgPnp::PnpProcessEvent+0x18d
0xfffff8800335b758 : 0xfffff88000f1c9b0 : Wdf01000!WPP_GLOBAL_WDF_Control
0xfffff8800335b768 : 0xfffff88000e98590 : Wdf01000!WPP_IFR_SF_qqcq+0x130
0xfffff8800335b7b8 : 0xfffff88000efd701 : Wdf01000!FxPkgFdo::_PnpSurpriseRemoval+0x25
0xfffff8800335b7e8 : 0xfffff88000e81ecf : Wdf01000!FxPkgPnp::Dispatch+0x18f
0xfffff8800335b810 : 0xfffff88000f08d80 : Wdf01000!FxPkgPnp::GUID_POWER_THREAD_INTERFACE+0x80
0xfffff8800335b848 : 0xfffff88000e799da : Wdf01000!FxDevice::Dispatch+0x19a
0xfffff8800335b888 : 0xfffff88000e79aa6 : Wdf01000!FxDevice::DispatchWithLock+0xa6
0xfffff8800335b8c8 : 0xfffff800032f99e1 : nt!IopSynchronousCall+0xe1
0xfffff8800335b938 : 0xfffff800034786c1 : nt!IopRemoveDevice+0x101
0xfffff8800335b968 : 0xfffff800032f86e8 : nt!PpDevNodeLockTree+0x48
0xfffff8800335b9f8 : 0xfffff80003473098 : nt!PnpSurpriseRemoveLockedDeviceNode+0x128
0xfffff8800335ba28 : 0xfffff80003422a50 : nt!PnpAllocateCriticalMemory+0x50
0xfffff8800335ba38 : 0xfffff80003478207 : nt!PnpDeleteLockedDeviceNode+0x37
0xfffff8800335ba68 : 0xfffff80003478320 : nt!PnpDeleteLockedDeviceNodes+0xa0
0xfffff8800335bad8 : 0xfffff80003508cbf : nt!PnpProcessQueryRemoveAndEject+0x6cf
0xfffff8800335bbc8 : 0xfffff800032312d8 : nt!ExWorkerQueue+0x58
0xfffff8800335bc18 : 0xfffff8000350987c : nt!PnpProcessTargetDeviceEvent+0x4c
0xfffff8800335bc78 : 0xfffff800034ace20 : nt!PnpDeviceCompletionWorker
0xfffff8800335bca8 : 0xfffff80003095261 : nt!ExpWorkerThread+0x111
0xfffff8800335bcb0 : 0xfffff800032f8868 : nt!PnpDeviceEventWorker
0xfffff8800335bcc0 : 0xfffff800032312d8 : nt!ExWorkerQueue+0x58
0xfffff8800335bd20 : 0xfffff80003095150 : nt!ExpWorkerThread
0xfffff8800335bd38 : 0xfffff80003329bae : nt!PspSystemThreadStartup+0x5a
0xfffff8800335bd78 : 0xfffff8000307c8c6 : nt!KxStartSystemThread+0x16
My System SpecsSystem Spec
10 Oct 2013   #3
arjleon

Microsoft Windows 7 Ultimate
 
 

Thank you for the fast reply,

Well I actually uninstalled VMWare like a week ago, do you think I should run an specific app to remove any traces left by VMWare?

Also, ADB has been updated as soon as it gets an update since I kinda make sure to get the latest version when one is released. I just checked and I do have it updated.

I'll try to keep my phone disconnected for a few days an see what happens, but I'm having a sinking feeling that it has happened without the phone being connected to my laptop since it happens fairly frequent at night and I have my phone plugged in mostly 10am - 7pm. But I've still had some crashes at night, 10pm, 12am, etc.

Thanks again for your time! I'll follow your advice and get back to you if it happens.

Any other possible reason why those failures? Just in case my phone is disconnected I have something to check these couple of days! (If possible)
My System SpecsSystem Spec
.

10 Oct 2013   #4
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by arjleon View Post
Thank you for the fast reply,

Well I actually uninstalled VMWare like a week ago, do you think I should run an specific app to remove any traces left by VMWare?
I can't confirm if it was active in the latest dump be cause it's corrupted .
But I can say it was active in most of the rest of the twelve dumps.
So leave it be for now and if it bugchecks again we will see whether it's still active.



Quote   Quote: Originally Posted by arjleon View Post
I'll try to keep my phone disconnected for a few days an see what happens, but I'm having a sinking feeling that it has happened without the phone being connected to my laptop since it happens fairly frequent at night and I have my phone plugged in mostly 10am - 7pm. But I've still had some crashes at night, 10pm, 12am, etc.

Thanks again for your time! I'll follow your advice and get back to you if it happens.

Any other possible reason why those failures? Just in case my phone is disconnected I have something to check these couple of days! (If possible)
Yes, I would also recommend looking for updates for your intel USB and Chipset as well as
for your input devices.



Post back with any developments whichever way things turnout.
My System SpecsSystem Spec
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 Random BSODs or crashes (Error 1000007e bcp1:80000003)




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