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Windows 7: BSOD just browsing internet 0x0000003B - 0x0000001E

13 Oct 2013   #1
NUMB3R44

Windows 7 Ultimate 64 bit
 
 
BSOD just browsing internet 0x0000003B - 0x0000001E

This has been happening for a while now, I have done multiple restores, but this has not fixed the problem.
Originally my computer was crashing because of Kaspersky but now it is just being completely funny.

Sometimes it blue screens, other times it will just turn off and on again.

I have two dump files, but I do not know how to open them sorry!

Thank you for helping me

EDIT :

According to google, it's graphics card issues.


My System SpecsSystem Spec
.
13 Oct 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi, please complete the steps below:

Quote:
Based on the bugchecks, I would recommend you follow and complete the steps given below:
1. If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.

2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

3. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log

4. Run SFC /SCANNOW Command - System File Checker to check windows for integrity violations. Run it up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

5. Make scans with Kaspersky TDSskiller and ESET Online scanner.

6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.

7. Use Revo Uninstaller Free to uninstall stubborn software. Opt for Advanced Mode and uninstall the software, delete the leftover registry entries.

8. Use Crystal Disk Info to upload a screenshot of your Hard Drives (s). Test your Hard Drives (s) running a Hard Drive Diag.

9. Test and Diagnose RAM issues with RAM - Test with Memtest86+. Pay close attention to Part 3 of the tutorial "If you have errors" Take the test for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

10. Monitor hardware temperature for overheating issues with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:
My System SpecsSystem Spec
13 Oct 2013   #3
NUMB3R44

Windows 7 Ultimate 64 bit
 
 

Thank you for the reply.

1. Don't Overclock
2. Done
3.
Quote:
Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 14/10/2013 03:36:09
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Mark-PC
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
550656 file records processed.

File verification completed.
90 large file records processed.

0 bad file records processed.

4 EA records processed.

51 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
628834 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
550656 file SDs/SIDs processed.

Security descriptor verification completed.
39090 data files processed.

CHKDSK is verifying Usn Journal...
34486624 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x2708c8c000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x2708c98000 for 0x1000 bytes.
Windows replaced bad clusters in file 61982
of name \Windows.old\Windows\MEMORY.DMP.
550640 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
166404017 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

732469247 KB total disk space.
66066884 KB in 146515 files.
108272 KB in 39091 indexes.
4 KB in bad sectors.
678015 KB in use by the system.
65536 KB occupied by the log file.
665616072 KB available on disk.

4096 bytes in each allocation unit.
183117311 total allocation units on disk.
166404018 allocation units available on disk.

Internal Info:
00 67 08 00 10 d5 02 00 d0 4a 05 00 00 00 00 00 .g.......J......
2f 01 00 00 33 00 00 00 00 00 00 00 00 00 00 00 /...3...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-14T02:36:09.000000000Z" />
<EventRecordID>2224</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Mark-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
550656 file records processed.

File verification completed.
90 large file records processed.

0 bad file records processed.

4 EA records processed.

51 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
628834 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
550656 file SDs/SIDs processed.

Security descriptor verification completed.
39090 data files processed.

CHKDSK is verifying Usn Journal...
34486624 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x2708c8c000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x2708c98000 for 0x1000 bytes.
Windows replaced bad clusters in file 61982
of name \Windows.old\Windows\MEMORY.DMP.
550640 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
166404017 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

732469247 KB total disk space.
66066884 KB in 146515 files.
108272 KB in 39091 indexes.
4 KB in bad sectors.
678015 KB in use by the system.
65536 KB occupied by the log file.
665616072 KB available on disk.

4096 bytes in each allocation unit.
183117311 total allocation units on disk.
166404018 allocation units available on disk.

Internal Info:
00 67 08 00 10 d5 02 00 d0 4a 05 00 00 00 00 00 .g.......J......
2f 01 00 00 33 00 00 00 00 00 00 00 00 00 00 00 /...3...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>
Quote:
Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 14/10/2013 03:36:09
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Mark-PC
Description:


Checking file system on F:
The type of the file system is NTFS.
Volume label is System Reserved.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
256 file records processed.

File verification completed.
0 large file records processed.

0 bad file records processed.

0 EA records processed.

0 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
332 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
256 file SDs/SIDs processed.

Cleaning up 30 unused index entries from index $SII of file 0x9.
Cleaning up 30 unused index entries from index $SDH of file 0x9.
Cleaning up 30 unused security descriptors.
Security descriptor verification completed.
39 data files processed.

CHKDSK is verifying Usn Journal...
520448 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
240 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
19202 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

102399 KB total disk space.
22264 KB in 49 files.
20 KB in 40 indexes.
0 KB in bad sectors.
3303 KB in use by the system.
2048 KB occupied by the log file.
76812 KB available on disk.

4096 bytes in each allocation unit.
25599 total allocation units on disk.
19203 allocation units available on disk.

Internal Info:
00 01 00 00 65 00 00 00 83 00 00 00 00 00 00 00 ....e...........
01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-14T02:36:09.000000000Z" />
<EventRecordID>2223</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Mark-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on F:
The type of the file system is NTFS.
Volume label is System Reserved.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
256 file records processed.

File verification completed.
0 large file records processed.

0 bad file records processed.

0 EA records processed.

0 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
332 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
256 file SDs/SIDs processed.

Cleaning up 30 unused index entries from index $SII of file 0x9.
Cleaning up 30 unused index entries from index $SDH of file 0x9.
Cleaning up 30 unused security descriptors.
Security descriptor verification completed.
39 data files processed.

CHKDSK is verifying Usn Journal...
520448 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
240 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
19202 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

102399 KB total disk space.
22264 KB in 49 files.
20 KB in 40 indexes.
0 KB in bad sectors.
3303 KB in use by the system.
2048 KB occupied by the log file.
76812 KB available on disk.

4096 bytes in each allocation unit.
25599 total allocation units on disk.
19203 allocation units available on disk.

Internal Info:
00 01 00 00 65 00 00 00 83 00 00 00 00 00 00 00 ....e...........
01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
</Data>
</EventData>
</Event>
4. Windows Resource Protection did not find any integrity violations.

5. Scans done - No Issues

6. Done

7. Done, have done a fresh install so all programs I am using are essential.

8. Installer just freezes :/

9.


10. Temps are fine, am running a usb fan under laptop, so it's nice and cool now.
Thanks
My System SpecsSystem Spec
.

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 BSOD just browsing internet 0x0000003B - 0x0000001E




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