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Windows 7: Bad_Pool_Header

15 Oct 2013   #21
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Browse to C:\Windows\Fonts, and delete the fonts those you have lately installed before the BSODs started to occur (the earliest BSOD is of 13/10 as per the zip you supplied).

If you cannot access to the fonts folder in normal mode, try in safe mode.

Then rebuild the font cache. Go to C:\Windows\System32\ and delete the "Fntcache.dat" file there. Then restart the computer. On restart, a fresh font cache will be built.

After doing all those, let us know how the computer is running.


My System SpecsSystem Spec
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15 Oct 2013   #22
angiesluck

windows 7 home premium 32bit
 
 

Each time I click on the fonts file in both normal and safe mode...it shuts down!
As far as I am aware I have not installed any new fonts
My System SpecsSystem Spec
16 Oct 2013   #23
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by angiesluck View Post
Each time I click on the fonts file in both normal and safe mode...it shuts down!
So what I found here is right.
Quote   Quote: Originally Posted by angiesluck View Post
As far as I am aware I have not installed any new fonts
That means, your fonts got corrupt. But as you are saying that you havent installed any new fonts, the situation becomes critical.

First, rebuild the font cache as suggested in my earlier post.
Quote   Quote: Originally Posted by Arc
.... rebuild the font cache. Go to C:\Windows\System32\ and delete the "Fntcache.dat" file there. Then restart the computer. On restart, a fresh font cache will be built.
Then Run SFC /SCANNOW Command - System File Checker

If it fails, or you cannot boot into your desktop, try SFC /SCANNOW : Run in Command Prompt at Boot

Now try to use the computer normally. Let us know the result .... if it is just the same as earlier or not.
My System SpecsSystem Spec
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16 Oct 2013   #24
angiesluck

windows 7 home premium 32bit
 
 

If I am unable to delete it in normal mode, can I delete the file in safe mode?
My System SpecsSystem Spec
16 Oct 2013   #25
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Fntcache.dat? Yes, you can.
My System SpecsSystem Spec
16 Oct 2013   #26
angiesluck

windows 7 home premium 32bit
 
 

I have found a folder in system files called FNTCACHE is that the one? Is under 'type' DAT File
My System SpecsSystem Spec
16 Oct 2013   #27
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It should be this one ....

Attachment 290012
My System SpecsSystem Spec
16 Oct 2013   #28
angiesluck

windows 7 home premium 32bit
 
 

Attachment 290015 This is all I can find had to take it with camera as unable to do what you did
My System SpecsSystem Spec
16 Oct 2013   #29
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hmm ... it looks like it is tried to open with something else. The icon should be the default one, not anything else.

Anyway, it is the same one...... delete it, then restart the computer. When restarted, do SFC /SCANNOW Command - System File Checker

Report the situation back.
My System SpecsSystem Spec
16 Oct 2013   #30
angiesluck

windows 7 home premium 32bit
 
 

well I deleted it and run sfc /scannow which came back with Windows resource protection found corrupt files but could not fix some of them....I restarted it and let it go into normal mode...checked if FTNCACHE was back and it was with todays date but still looking same as my above photo....then computer just froze so have to restart it by pressing off/restart button
My System SpecsSystem Spec
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