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Windows 7: BSOD on shutdown, restart, log off, switching accounts

13 Oct 2013   #1
maxhbao

Windows 7 Professsional 32 bit
 
 
BSOD on shutdown, restart, log off, switching accounts

Hi, I have been experiencing a BSOD every time I try to shut down, log off, or switch user accounts. I have uploaded my diagnostic folder. Thanks for any help.


My System SpecsSystem Spec
.
13 Oct 2013   #2
maxhbao

Windows 7 Professsional 32 bit
 
 

Can anyone find a solution to this problem?
My System SpecsSystem Spec
13 Oct 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

For how to upload a screenshot or file, read here

Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

Disk Check
For errors on your Hard drive(s): Disk Check

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, 8b21a930, 8b21aa9c, 82c5eeb0}

----- ETW minidump data unavailable-----
Probably caused by : csrssc.exe

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 8b21a930, Terminating object
Arg3: 8b21aa9c, Process image file name
Arg4: 82c5eeb0, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

KERNEL_LOG_FAILING_PROCESS:  PF

PROCESS_OBJECT: 8b21a930

IMAGE_NAME:  csrssc.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrssc

FAULTING_MODULE: 00000000 

PROCESS_NAME:  csrss.exe

BUGCHECK_STR:  0xF4_csrss.exe

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 82d243ad to 82b24c2c

STACK_TEXT:  
904cab9c 82d243ad 000000f4 00000003 8b21a930 nt!KeBugCheckEx+0x1e
904cabc0 82ca1fe5 82c5eeb0 8b21aa9c 8b21aba0 nt!PspCatchCriticalBreak+0x71
904cabf0 82ca1f28 8b21a930 8ad117b8 40010004 nt!PspTerminateAllThreads+0x2d
904cac24 82a838ba 0000053c 40010004 0100f9e8 nt!NtTerminateProcess+0x1a2
904cac24 77847094 0000053c 40010004 0100f9e8 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0100f9e8 00000000 00000000 00000000 00000000 0x77847094


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0xF4_csrss.exe_IMAGE_csrssc.exe

BUCKET_ID:  0xF4_csrss.exe_IMAGE_csrssc.exe

Followup: MachineOwner
My System SpecsSystem Spec
.

14 Oct 2013   #4
maxhbao

Windows 7 Professsional 32 bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Hard Drive/Storage
Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

For how to upload a screenshot or file, read here

Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

Disk Check
For errors on your Hard drive(s): Disk Check

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, 8b21a930, 8b21aa9c, 82c5eeb0}

----- ETW minidump data unavailable-----
Probably caused by : csrssc.exe

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 8b21a930, Terminating object
Arg3: 8b21aa9c, Process image file name
Arg4: 82c5eeb0, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

KERNEL_LOG_FAILING_PROCESS:  PF

PROCESS_OBJECT: 8b21a930

IMAGE_NAME:  csrssc.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrssc

FAULTING_MODULE: 00000000 

PROCESS_NAME:  csrss.exe

BUGCHECK_STR:  0xF4_csrss.exe

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 82d243ad to 82b24c2c

STACK_TEXT:  
904cab9c 82d243ad 000000f4 00000003 8b21a930 nt!KeBugCheckEx+0x1e
904cabc0 82ca1fe5 82c5eeb0 8b21aa9c 8b21aba0 nt!PspCatchCriticalBreak+0x71
904cabf0 82ca1f28 8b21a930 8ad117b8 40010004 nt!PspTerminateAllThreads+0x2d
904cac24 82a838ba 0000053c 40010004 0100f9e8 nt!NtTerminateProcess+0x1a2
904cac24 77847094 0000053c 40010004 0100f9e8 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0100f9e8 00000000 00000000 00000000 00000000 0x77847094


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0xF4_csrss.exe_IMAGE_csrssc.exe

BUCKET_ID:  0xF4_csrss.exe_IMAGE_csrssc.exe

Followup: MachineOwner
I have uploaded the disk summary but could you elaborate on how I should perform the mfg hard drive test?
My System SpecsSystem Spec
15 Oct 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Follow this:
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
My System SpecsSystem Spec
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 BSOD on shutdown, restart, log off, switching accounts




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