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Windows 7: BSOD - BCCode 116

14 Oct 2013   #1
Requimatic

Windows 7 Home Premium
 
 
BSOD - BCCode 116

Suddenly getting a BSOD upon trying to log on to Windows normally, BCCode 116. This is a very new installation of Windows 7 on a new hard drive (I was here recently with issues with my old one ), so I doubt my Windows installation has anything to do with it.

Immediately upon finding out 116 was video-related, I uninstalled all nVidia drivers (the last time Windows Update was allowed to run, the individual who did it selected the video drivers from the optional section.. which installed both the 3D Vision and HD Audio drivers, both of which are useless and cause problems in a lot of cases) and did a fresh, clean install of JUST the video driver.

Again, when logging on to Windows normally, I instantly get a BSOD instead of the logon screen. Video signal cuts off like there was a driver failure (how it sometimes occurs while Windows is running, but fixes itself and blinks back on), I see the "No Signal" message on my monitor, and then the BSOD flashes by.


In any event, here is the zip file from the SF Diagnostic Tool. Thanks for looking!

Attachment 289708

I fear my video card may have just died on me. It's gotten -heavy- use all these years (it's an EVGA Superclocked GTX570) and has been a real trooper.

Also worth noting, aside from a fresh installation of the newest drivers (the ones I mentioned that were installed via Windows Update were done days before this happened), I also tried removing the PCIe power connections from the video card and tried different cables, in different sockets on my PSU; same results, sadly.


My System SpecsSystem Spec
.
14 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

If the test passed good, Install the display driver 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.


Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.
My System SpecsSystem Spec
14 Oct 2013   #3
Requimatic

Windows 7 Home Premium
 
 

Greetings, and thanks for the reply.

First of all, will that stress test even run in Safe Mode? I can't start the PC normally. It BSODs on me before I even get to the logon screen.

Second, temperatures have been normal for this build. I always monitor them using SpeedFan, and under load (ie: during a game, when tabbed out talking to folks or checking things) the video card has been around 60c, which is normal. CPU temps are also normal, at around 50c under load. Right now the CPU is sitting at 36c.

As for the PSU, I suppose it could be the problem. I'll have to try it eX PSC after I run Driver Sweeper and install those drivers you suggested. It is 850w, however.

In any event, I'm running Driver Sweeper and installing the 314 drivers right now. If Furmark will run accurately in Safe Mode, I'll run it also.
My System SpecsSystem Spec
.

14 Oct 2013   #4
Requimatic

Windows 7 Home Premium
 
 

Okay, I've installed those video drivers, and now I have to bring this up. I don't know if it's because I'm in Safe Mode or not, but I was not given the option to install the PhysX driver. Nor was I given the option with the latest set of drivers from nVidia's website.

Also, when I first went to uninstall/reinstall the drivers, I couldn't uninstall the PhysX driver while in Safe Mode. It's gone now, however, but the uninstaller told me it couldn't complete while in Safe Mode.

So as it stands, the only thing nVidia-related that's installed right now is the graphics driver.

I'll give a normal restart a try and see what happens, but I don't look for anything to change.
My System SpecsSystem Spec
14 Oct 2013   #5
Requimatic

Windows 7 Home Premium
 
 

As suspected, I was unable to start the PC normally. This time I didn't even see the BSOD. After the Windows splash screen, the video signal just cut off and the PC restarted. I ran the SF Tool again, so here's the results of that just in case.

Attachment 289757

Going to try testing the PSU now, assuming that software will run in Safe Mode. After that, I'll try stress testing the video card, again, if it will run in Safe Mode. (I don't have a second PC handy at the moment to stick this card in to see if it's indeed the card or just the PCIe slot on my motherboard, so that's out of the question just this minute.)
My System SpecsSystem Spec
14 Oct 2013   #6
Requimatic

Windows 7 Home Premium
 
 

Erm. I didn't realize that PSU Calculator was a webpage. It suggested, for everything I was able to provide, a 455w PSU. Mine is almost double that. Again I'll say that I removed the two PCIe power leads coming from the PSU's main cord bundle, and tried two new (modular PSU; it came with many spare cords that I still have) cords to no avail.
My System SpecsSystem Spec
14 Oct 2013   #7
Requimatic

Windows 7 Home Premium
 
 

Furmark is unable to run in Safe Mode, so I can't use it to ST the video card. Also, I've downloaded the PhysX driver, since I wasn't given the option to install it with the package you suggested. The file is straight off nVidia's site, and the filename is:

PhysX-9.13.0725-SystemSoftware

I'll wait and see whether you think I should try installing that or not. I don't ever seem to recall there being problems installing/uninstalling PhysX in safe mode before, as I have upgraded video drivers many times throughout the years, and safe mode is almost always involved in a clean install.

I'm beginning to think it's just the card. The fan on it is still running, but that doesn't mean the card isn't dead. I suppose it could still be the PCIe slot it's seated in currently, but I have no way of knowing that.
My System SpecsSystem Spec
14 Oct 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Requimatic View Post
Greetings, and thanks for the reply.

First of all, will that stress test even run in Safe Mode? I can't start the PC normally. It BSODs on me before I even get to the logon screen.
Good! Try onboard graphics ... and see if the computer boots up to desktop or not.
My System SpecsSystem Spec
14 Oct 2013   #9
Requimatic

Windows 7 Home Premium
 
 

Alrighty, I'll give that a try right now.
My System SpecsSystem Spec
14 Oct 2013   #10
Requimatic

Windows 7 Home Premium
 
 

It appears that I don't have any on-board video to boot to. Not only is there no other place to plug in a monitor on this motherboard, but there's no option for anything on-board-related in the BIOS. For reference, this motherboard is an EVGA X58 FTW3.

But while I had this all turned off an unplugged I took the video card out, made sure it was clean, and re-seated it and all connections to it (just the two PCIe 6-pin leads), and it still wants to BSOD before reaching the Windows logon screen.

Starting to look more and more like the video card is dead.


Edit: In the event that it IS the video card, I've submitted a tech support ticket on EVGA's website. The card has a limited lifetime warranty, so I can have it replaced for free (minus shipping) if it's the card, and tech support has to give me a reference number before I can actually start an RMA.

Also worth noting: while I was in the BIOS earlier looking for on-board VGA to enable, I checked voltages. My 12v rail is reporting just slightly over 12v (12.3 if I remember correctly), so that and everything else seemed normal.
My System SpecsSystem Spec
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 BSOD - BCCode 116




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