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Windows 7: BCCode 116 problem

15 Oct 2013   #1
thedarkzodiac

Windows 7 Home Premium x64
 
 
BCCode 116 problem

Hello I'm new here and I have the exact same problem.

I was playing a game when suddenly, the screen just stays in one solid color and sound loops!

Can you tell me what to do?

BCCode 116 as well? What can I do to help too?


My System SpecsSystem Spec
.
15 Oct 2013   #2
Arc

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My System SpecsSystem Spec
18 Oct 2013   #3
thedarkzodiac

Windows 7 Home Premium x64
 
 

Hello

Im sorry for the late reply. Please find the attached file for the Crash dump files.

Attachment 290345
My System SpecsSystem Spec
.

19 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A stop 0x116 is display related BSOD. Install the 314.22 WHQL display driver only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark


Let us know the results.

_________________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800e7984e0, fffff880061b5700, ffffffffc000009a, 4}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8ed700 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800e7984e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880061b5700, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+8ed700
fffff880`061b5700 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`025ceb88 fffff880`04eae140 : 00000000`00000116 fffffa80`0e7984e0 fffff880`061b5700 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`025ceb90 fffff880`04e81867 : fffff880`061b5700 fffffa80`0bf62000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`025cebd0 fffff880`04eadf4f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0e7984e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`025cec80 fffff880`04f7d03d : fffffa80`0f6dc330 00000000`00000080 00000000`00000000 fffffa80`0bf52410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`025ced00 fffff800`04d232ea : 00000000`04b94e15 fffffa80`0bf89060 fffffa80`06923740 fffffa80`0bf89060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`025ced40 fffff800`04a778e6 : fffff800`04c01e80 fffffa80`0bf89060 fffff800`04c0fcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`025ced80 00000000`00000000 : fffff880`025cf000 fffff880`025c9000 fffff880`025ce610 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+8ed700
fffff880`061b5700 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+8ed700

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51c41788

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`058c8000 fffff880`063ad000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jun 21 14:36:16 2013 (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
21 Oct 2013   #5
thedarkzodiac

Windows 7 Home Premium x64
 
 

I'm sorry about being late. Had university classes. I'm doing all your instructions now. And I just as another blue screen. I hope it doesn't happen while following this solution.
My System SpecsSystem Spec
21 Oct 2013   #6
thedarkzodiac

Windows 7 Home Premium x64
 
 

When should I stop the test? What temp is it dangerous to stop? I'm at 75 C
My System SpecsSystem Spec
21 Oct 2013   #7
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If the temp is going over 80 degrees stop. Otherwise run around 15 minutes.
My System SpecsSystem Spec
21 Oct 2013   #8
thedarkzodiac

Windows 7 Home Premium x64
 
 

I have successfully reinstalled clean the nvidia driver.


how can I post my results of the Stress Test?
I can just tell you that the GPU was running at a max of 82C ~10 FPS 1680x1050
My System SpecsSystem Spec
21 Oct 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Now observe how it is running.
My System SpecsSystem Spec
21 Oct 2013   #10
thedarkzodiac

Windows 7 Home Premium x64
 
 

Yep, it's pretty fine, stable at 82 C temp, and running only around 9-10 FPS

finished it.
My System SpecsSystem Spec
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