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Windows 7: BSOD KMODE_EXCEPTION_NOT_HANDLED 0x0000001e

15 Oct 2013   #1
gtjr92

windows 7
 
 
BSOD KMODE_EXCEPTION_NOT_HANDLED 0x0000001e

My sister has been getting a bunch of BSOD all the time I have attached the mini dump.


My System SpecsSystem Spec
.
16 Oct 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hello There!

Remove:
Code:
Start Menu\Programs\AVG Family Safety Public:Start Menu\Programs\AVG Family Safety Public
Start Menu\Programs\Trend Micro Titanium Internet Security SMH-PC\SMH:Start Menu\Programs\Trend Micro Titanium Internet Security SMH-PC\SMH
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes

You may also take a look at: Good & Free System Security Combination

Virus Check:

Make scans with these tools below:
Application conflict:

Reduce the start-up items. This will help avoid software conflicts:
Please run these tests and report back the results.

1. SFC /scannow to check windows for corruption - SFC /SCANNOW - System File Checker
2. Disk check for errors on the hard drive - Run Disk Check in Windows 7
3. Troubleshoot apps by a clean boot - Performing a Clean Startup
4. Memtest86+ paying attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
17 Oct 2013   #3
gtjr92

windows 7
 
 

OK I will run the scans for her, Why the need to remove
Start Menu\Programs\AVG Family Safety Public:Start Menu\Programs\AVG Family Safety Public Start Menu\Programs\Trend Micro Titanium Internet Security SMH-PC\SMH:Start Menu\Programs\Trend Micro Titanium Internet Security SMH-PC\SMH
Those are her internet content filter. At least the AVG family is, they don't want to have that turned off I am sure.
My System SpecsSystem Spec
.

17 Oct 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Because they are contributing to BSODs.
You can install them back if they weren't the cause.
My System SpecsSystem Spec
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 BSOD KMODE_EXCEPTION_NOT_HANDLED 0x0000001e




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