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Windows 7: BSOD during youtube, stop error 0x00000101 Lenovo y570p

15 Oct 2013   #1
fadawah

Windows 7 home premium x64
 
 
BSOD during youtube, stop error 0x00000101 Lenovo y570p

Hello Everyone,

I've owned a lenovo Y570P 8gb with the i7 2630qm for about 2 years. Lately I've been getting random freezes while watching youtube, or while listening to music on windows media player, I've gamed for hours but have not had a problem while gaming, which is confusing to me.. Anyways, i've tried factory reformat, fully updating drivers and still freezing. tried clean formatting and updating to latest drivers and again freezing. Only certain things seem to trigger these freezes, like watching youtube / wmp / hwmonitor for some reason...

Let me know if you have any ideas as to what the problem could be.

Thank you!!

Fad.


My System SpecsSystem Spec
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17 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

Hi fadawah.

Download and install Intel® HD graphics Driver for Windows 7, as it is failing there.
Code:
fffff880`0a55a488  fffff880`040dcf5eUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x2c4f5e
Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Let us know the results.
________________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff88002f64180, 2}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88002f64180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.

Debugging Details:
------------------


BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  d

STACK_TEXT:  
fffff880`0a55a438 fffff800`02e732d3 : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`02f64180 : nt!KeBugCheckEx
fffff880`0a55a440 fffff800`02ecdf97 : 00000000`00000000 fffff800`00000002 00000000`00002711 fffff880`040dbc24 : nt! ?? ::FNODOBFM::`string'+0x4d8e
fffff880`0a55a4d0 fffff800`02e17895 : fffff800`02e3c460 fffff880`0a55a680 fffff800`02e3c460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
fffff880`0a55a5d0 fffff800`02ec1d73 : fffff800`0303fe80 00000000`00000001 00000000`00000001 00000000`00000008 : hal!HalpHpetClockInterrupt+0x8d
fffff880`0a55a600 fffff800`02e8486b : fffff880`0a55a7c0 fffff880`040accab fffffa80`0887b000 00000000`0004400c : nt!KiInterruptDispatchNoLock+0x163
fffff880`0a55a790 fffff800`031bdb78 : 00000000`00000000 fffff880`0a55ac60 fffff800`02e56000 fffff880`0a55aa70 : nt!KeFlushProcessWriteBuffers+0x6b
fffff880`0a55a800 fffff800`031be7f5 : 00000000`08111c00 fffff800`031baa0e 00000000`00000000 00000000`00200286 : nt!ExpQuerySystemInformation+0x1368
fffff880`0a55aba0 fffff800`02ec4ad3 : 00000000`00000000 fffff880`0a55ac60 ffffffff`fffe7960 000007fe`ff150b00 : nt!NtQuerySystemInformation+0x4d
fffff880`0a55abe0 00000000`7734fa1a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00fcf378 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7734fa1a


STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

Followup: MachineOwner
---------
My System SpecsSystem Spec
18 Oct 2013   #3
fadawah

Windows 7 home premium x64
 
 

Thanks Arc for your reply, I installed the hd driver, and uploaded the speccy pic. Im not overclocking and ive reset the bios to factory defaults before, i went to try again and this time it just gets stuck at entering setup during the splash screen
My System SpecsSystem Spec
.


18 Oct 2013   #4
x BlueRobot

 

I would recommend configuring and posting a Kernel Memory dump file. Read these steps for creating a Kernel Memory dump file, and then upload the file in a zipped folder to a free file sharing site such as SkyDrive or Dropbox. Upload the file to the Public folder of your account (Skydrive/Dropbox), and then post the URL to the file in your next post.
My System SpecsSystem Spec
18 Oct 2013   #5
fadawah

Windows 7 home premium x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
I would recommend configuring and posting a Kernel Memory dump file. Read these steps for creating a Kernel Memory dump file, and then upload the file in a zipped folder to a free file sharing site such as SkyDrive or Dropbox. Upload the file to the Public folder of your account (Skydrive/Dropbox), and then post the URL to the file in your next post.
hmm interesting.. I followed those steps and it's already set to kernel memory dump. I haven't had a problem in the last couple of days so i'm waiting to see. I re-set it to do the kernel memory dump.
My System SpecsSystem Spec
19 Oct 2013   #6
fadawah

Windows 7 home premium x64
 
 

update... so while doing windows updates.. during a restart the computer hung at the starting windows screen and i got a bsod with stop error 0x09c. No kernel dump was generated I believe it didn't say anything, nor has the dump file been modified since the 15th. Is this pointing to a dying motherboard or cpu?
My System SpecsSystem Spec
19 Oct 2013   #7
x BlueRobot

 

Have you been running Driver Verifier? Stop 0x9C is a Driver Verifier enabled bugcheck.

Open a elevated command prompt, and then type this command:

Code:
verifier /query
My System SpecsSystem Spec
19 Oct 2013   #8
fadawah

Windows 7 home premium x64
 
 

It says no drivers are currently verified.
My System SpecsSystem Spec
20 Oct 2013   #9
x BlueRobot

 

Okay that confirms Driver Verifier isn't running, so the Stop 0x9C could be a form of bug which sometimes happens if a driver is potentially causing problems.

Have you checked this directory for any Kernel Memory dump files?

Code:
C:\Windows\MEMORY.DMP
My System SpecsSystem Spec
20 Oct 2013   #10
fadawah

Windows 7 home premium x64
 
 

So there is nothing in that directory, or a file by that name. The original program I was having is also back instead of BSOD, I was listening to music and working on a word document when the computer froze and the audio just gave a buzzing sound. I left it for like 5 minutes, no BSOD and no dumps were created :/
My System SpecsSystem Spec
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 BSOD during youtube, stop error 0x00000101 Lenovo y570p




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