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Windows 7: BSOD Randomly, ntoskrnl.exe

16 Oct 2013   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD Randomly, ntoskrnl.exe

Hello there;

I`ve just assembled a custom PC with kinda high end specs and apparently something is wrong with my computer because I`m having completely random blue screens. First one happened after i installed deamon tools lite, while trying to shutdown my computer. Then i tought it happened because of daemon tools so i uninstalled the program then it was fine for a while. Yesterday while i was watching a video on youtube it happened again but this was a "memory management" bsod. First one was something like irql_not_less_or_equal.

And what i have done so far;
  1. Run memtest for 1 hours
  2. Changed ram stick slots

Any help here will be greatly appreciated.

Kind Regards

Batikan



Attached Files
File Type: rar Lorry.rar (169.4 KB, 9 views)
My System SpecsSystem Spec
.

16 Oct 2013   #2

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quick update

I`ve checked asus ram compatability for my motherboard (https://www.asus.com/Motherboards/H87PLUS/#support) and apperently the RAMs (cmz16gx3m4a1600c9) that I`m using right now are not compatible with my motherboard. Could it be the reason for bsods ?

Just had another BSOD while shutting down my computer, damn this is getting really annoying.


Attached Files
File Type: rar SF_16-10-2013.rar (292.9 KB, 5 views)
My System SpecsSystem Spec
16 Oct 2013   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

And these bsods are after enabling the driver verifier.


Attached Files
File Type: rar SF_16-10-2013.rar (355.3 KB, 21 views)
My System SpecsSystem Spec
.


16 Oct 2013   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Hi Batikan and welcome to Seven Forums.

Since this is a new build go back and double check all or you power connections and that any PCIe cards are fully inserted in the slots. On new builds sometimes an extra motherboard stand-off is put in the wrong place and shorts the board out. Make sure you have a screw in all the mounting holes and take the board out to see if you have any extra stand offs.

Check the CPU cooler is not too tight, that can bend the motherboard and cause the CPU not to fully seat in the socket. If you have overclocked, reset the BIOS to default by pressing F5 then F10, save changes and reset. After it boots reenter BIOS and set the RAM to the XMP profile.

The Vengeance RAM should be compatible in the H87 Plus board, there are so many all can't be tested.

To better help us to help you would you please add your systems specs? Here's the correct way to do it. :SystemInfo See Your System Specs Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built. Very important

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.

Your System Specs here.

After doing this your specs will be available in each of your posts.
Click on My system Specs in the lower left of this post to see how it should look.
Full instructions are in the tutorial.


Some hardware tests to run.


Hard drive(s)test(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools

RAM (memory) test:
This will require memtest on a bootable CD or USB stick. Run at least 7 full passes.
RAM - Test with Memtest86+
My System SpecsSystem Spec
18 Oct 2013   #5

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello Britton30,

Thanks for your quick reply . Okay, I tested my hardware as you asked me and apparently there's nothing wrong with my HDD, RAM or Graphics card. You can find HDD test results in the attachment. I let memtest run for 13 hours and complete 7 tests and it passed all. I didn't know how much you were asking for furmark so i run it for 10 minutes and there were no change at all, i mean not even in heat or something the fps and the heat was stable so i decided to end it hope it's enough ? But i couldn't find any results for memtest or furmark. But yesterday while i was playing League of legends, at the end of the game my computer has crashed and had a bsod caused by my F: drive(Which is my external HDD) Except for this one I haven't received any bsod since i updated my Intel HD graphics driver.So I'm uploading all data that i could find, hope these data will lead us to something


Attached Images
   
Attached Files
File Type: rar SF_18-10-2013.rar (445.3 KB, 13 views)
My System SpecsSystem Spec
18 Oct 2013   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Your tests look fine. As for Furmark you are looking for screen tearing or artifacts, bit in the image that don't belong in it.
Have you checked for a BIOS update? Many of the Intel 87 series boards have had one since release.
I'll ask for help with your dmp files.
My System SpecsSystem Spec
19 Oct 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi Lorry.

Download and install Intel® Iris™ and HD graphics Driver for Windows 7 which works with your 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4600.

Also, Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Finally, I would not go with the idea to use a 64 bit OS on a machine containing 2 GB of RAM only ..... that is a bad idea. You need to use 32 bit OS, or to have more RAM.

But, the primary issue is graphics. So let us know the results.
___________________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80088b2210, fffff88004c2b140, ffffffffc0000001, 3}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+10140 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80088b2210, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004c2b140, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd64+10140
fffff880`04c2b140 48895c2418      mov     qword ptr [rsp+18h],rbx

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`069ea848 fffff880`050cb140 : 00000000`00000116 fffffa80`088b2210 fffff880`04c2b140 ffffffff`c0000001 : nt!KeBugCheckEx
fffff880`069ea850 fffff880`0509e569 : fffff880`04c2b140 fffffa80`07dfa000 00000000`00000000 fffffa80`07c85410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`069ea890 fffff880`050caeed : fffffa80`088b2210 fffffa80`088b2210 fffffa80`088b2210 fffffa80`07c85410 : dxgkrnl!DXGADAPTER::PrepareToReset+0x109
fffff880`069ea8d0 fffff880`05171f13 : fffffa80`088b2210 00000000`00000000 00000000`00000000 fffffa80`07c85410 : dxgkrnl!TdrIsRecoveryRequired+0x245
fffff880`069ea900 fffff880`0519bd50 : fffffa80`00000000 00000000`000082a3 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`069ea9e0 fffff880`0519a437 : 00000000`00000102 00000000`00000000 00000000`000082a3 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0
fffff880`069eaa10 fffff880`0516d2d2 : ffffffff`ff676980 fffffa80`07c85410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`069eaab0 fffff880`05199ff6 : 00000000`00000000 fffffa80`08276d50 00000000`00000080 fffffa80`07c85410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`069eabc0 fffff800`0351a2ea : 00000000`028a1c10 fffffa80`07ffbb50 fffffa80`03135040 fffffa80`07ffbb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`069eac00 fffff800`0326e8e6 : fffff880`034a5180 fffffa80`07ffbb50 fffff880`034b00c0 00b32c58`ffffffe8 : nt!PspSystemThreadStartup+0x5a
fffff880`069eac40 00000000`00000000 : fffff880`069eb000 fffff880`069e5000 fffff880`069ea0a0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd64+10140
fffff880`04c2b140 48895c2418      mov     qword ptr [rsp+18h],rbx

SYMBOL_NAME:  igdkmd64+10140

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5137cb3f

FAILURE_BUCKET_ID:  X64_0x116_VRF_IMAGE_igdkmd64.sys

BUCKET_ID:  X64_0x116_VRF_IMAGE_igdkmd64.sys

Followup: MachineOwner
---------

4: kd> lmvm igdkmd64
start             end                 module name
fffff880`04c1b000 fffff880`0506de00   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu Mar 07 04:33:27 2013 (5137CB3F)
    CheckSum:         004599D6
    ImageSize:        00452E00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
19 Oct 2013   #8

Windows 7 Pro. 64/SP-1
 
 

Lorry could you put what power supply you are using in your System Specs.
The minimum your video card requires is 500W.
Also make sure that both the 6 pin connectors to the video care are securely connected.
My System SpecsSystem Spec
19 Oct 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
The minimum your video card requires is 500W.
Unfortunately I cannot see any video card there in the data that Lorry supplied. His graphics adapter is Intel(R) HD Graphics 4600 what I can say, with 2 GB RAM.

There is some discrepancy between the actual and the disclosed specs.
My System SpecsSystem Spec
19 Oct 2013   #10

Windows 7 Pro. 64/SP-1
 
 

All I found was this.

Card name: NVIDIA GeForce GTX 760
Manufacturer: NVIDIA
Chip type: GeForce GTX 760
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1187&SUBSYS_84721043&REV_A1
Display Memory: 4038 MB
Dedicated Memory: 1990 MB
Shared Memory: 2048 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: S24B350
Monitor Id: SAM08DA
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name:
nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.2723 (English)
Driver Version: 9.18.13.2723

**********************
My System Specs show this.
Graphics Card NVIDIA GeForce GTX 760
**********************
These are the only ones I found on the driver list.

NVHDA Service for NVIDIA Hig Kernel 16.06.2013 15:38:07
nvlddmkm nvlddmkm Kernel 12.09.2013 08:16:00
nvraid nvraid Kernel 19.03.2010 22:59:20
nvstor nvstor Kernel 19.03.2010 22:45:11
nvvad_WaveEx NVIDIA Virtual Audio D Kernel 20.08.2013 14:29:10
nv_agp NVIDIA nForce AGP Bus Kernel 14.07.2009 02:38:44
********************
Possibly the Video Card is not installed correctly or it lacks the proper driver.
My System SpecsSystem Spec
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 BSOD Randomly, ntoskrnl.exe




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