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Windows 7: BSOD when too many tabs open

16 Oct 2013   #1
craigcornwall

windows 7 professional x 64
 
 
BSOD when too many tabs open

I get a blue screen when i open too many tabs or run bit torrent.


My System SpecsSystem Spec
.
16 Oct 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hello there!

The cause of your BSOD's is your PC Tools Internet Security.
Please remove it and hopefully that solves the problem.

Driver Reference Table
Code:
Start Menu\Programs\PC Tools Security	Public:Start Menu\Programs\PC Tools Security	Public
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88003ea94d0, fffff8800a4db190, 0}

*** WARNING: Unable to verify timestamp for PctWfpFilter64.sys
*** ERROR: Module load completed but symbols could not be loaded for PctWfpFilter64.sys
Probably caused by : PctWfpFilter64.sys ( PctWfpFilter64+24d0 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88003ea94d0, Address of the instruction which caused the bugcheck
Arg3: fffff8800a4db190, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
PctWfpFilter64+24d0
fffff880`03ea94d0 f30f6f07        movdqu  xmm0,xmmword ptr [rdi]

CONTEXT:  fffff8800a4db190 -- (.cxr 0xfffff8800a4db190)
rax=9bc0000111b98801 rbx=fffff8800a4dc450 rcx=fffff680000717d8
rdx=61d0000027267867 rsi=fffff8800a4dbed0 rdi=ffff00000e2fb15d
rip=fffff88003ea94d0 rsp=fffff8800a4dbb70 rbp=fffff8800a4dc311
 r8=0000000000000080  r9=0000000000000000 r10=fffff88003eded20
r11=00000000000000ff r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
PctWfpFilter64+0x24d0:
fffff880`03ea94d0 f30f6f07        movdqu  xmm0,xmmword ptr [rdi] ds:002b:ffff0000`0e2fb15d=????????????????????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88003ea94d0

STACK_TEXT:  
fffff880`0a4dbb70 00000000`00000000 : ffff0000`00000000 00000000`00000000 00000000`00000000 fffff880`0a4dc6f0 : PctWfpFilter64+0x24d0


FOLLOWUP_IP: 
PctWfpFilter64+24d0
fffff880`03ea94d0 f30f6f07        movdqu  xmm0,xmmword ptr [rdi]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  PctWfpFilter64+24d0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: PctWfpFilter64

IMAGE_NAME:  PctWfpFilter64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50906361

STACK_COMMAND:  .cxr 0xfffff8800a4db190 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_PctWfpFilter64+24d0

BUCKET_ID:  X64_0x3B_PctWfpFilter64+24d0

Followup: MachineOwner
---------

0: kd> lmvm PctWfpFilter64
start             end                 module name
fffff880`03ea7000 fffff880`03eea000   PctWfpFilter64 T (no symbols)           
    Loaded symbol image file: PctWfpFilter64.sys
    Image path: \Device\Harddisk0\Partition2\Windows\system32\drivers\PctWfpFilter64.sys
    Image name: PctWfpFilter64.sys
    Timestamp:        Wed Oct 31 05:31:45 2012 (50906361)
    CheckSum:         0004DB9F
    ImageSize:        00043000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Note   Note
Do not start the trial version of MalwareBytes
  • System File Checker
    • The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
  • Run Disk Check in Windows 7
    • Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
My System SpecsSystem Spec
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 BSOD when too many tabs open




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