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Windows 7: Windows 7 x64 Ultimate BSOD

23 Oct 2009   #1

Windows 7 x64 Ultimate 7600
Windows 7 x64 Ultimate BSOD

Someone please help me?

My ASUS laptop crashing. I've attached minidump.

I was thinking daemon tool 4.30 was causing this issue and uninstalled.
After that my laptop works fine for 2 days. Then BSOD again.
I think norton internet security 2010 was causing this issue, and disabled it and now seems fine. (i've enabled norton protection again to know if this was norton, and BSOD again. So I've disabled again).

I think there maybe other issues.
BTW I've disabled windows update.

See computer spec from my profile.

My System SpecsSystem Spec
23 Oct 2009   #2


This is one of those "funny" BSOD types which are a bit out of the ordinary.

The kernel itself is fine, but it has decided to call it quits (by BSODding) because it has noticed that a crucial user-mode process, in this case CSRSS (the Win32 subsystem) has terminated. In other words, CSRSS crashed first, and when the kernel noticed a short while later, it automatically did likewise because the rest of the OS cannot function without CSRSS.

There is no info in the minidump which would directly explain why CSRSS crashed. It's like a photo snapshot taken after the important event has already finished. While it's possible to directly troubleshoot the CSRSS crash, the methodology is complex and impractical over a web forum.

Hopefully your hunch regarding Norton being the cause is correct. Perhaps an update of the Symantec package will address the root cause(s) of the CSRSS crash.
My System SpecsSystem Spec

 Windows 7 x64 Ultimate BSOD

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