Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD After reinstaling windows post mobo change

18 Oct 2013   #1
felicequach

Windows 8.1 x64
 
 
BSOD After reinstaling windows post mobo change

Hi Guys,

Im having trouble with BSOD related to ntskrnlmp.exe, and cssrss.exe according the windbgx. However i cannot find the source driver, can anyone give me a hand? Attached is the dump long and SF grabber files, the dump log was outputted from a BSOD related to driver verifier. Ive updated all my drivers as far as i can tell so any help you can give me is greatly appreciated. I have also done malware scans via malware bytes.

Cheers!


My System SpecsSystem Spec
.

19 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi felicequach.

The Verifier Enabled BSOD says it is somehow related to networks.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {9100e, fffff8000034fd90, ffffcf801bb8cf20, ffffcf801bb8cf98}

Probably caused by : NETIO.SYS ( NETIO!NsiGetAllParametersEx+1f8 )

Followup: MachineOwner
---------
So you should plan to update your network adapter drivers.
Scan the system for possible virus infection with the following programs, for a safety reason.
Let us know the results.
My System SpecsSystem Spec
19 Oct 2013   #3
felicequach

Windows 8.1 x64
 
 

Hi archie

I updated my two drivers however i received another BSOD,
the dump file is attached, thanks for your help!
My System SpecsSystem Spec
.


19 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e).
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff80001dd5927, ffffd00020df0758, ffffd00020deff60}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ProcessDeferredCommand+1af )

Followup: MachineOwner
---------
It is a wide bugcheck; but we should concentrate on display, as it is somehow the display failure.
Code:
ffffd000`20df0648  fffff800`02009d50Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x9d50
Use AMD Catalyst Un-install Utility to uninstall the display driver. Then install the AMD display driver 13.4 WHQL only.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator

Let us know the results.

One thing I need to say, that is it a dual display GPU. Two display adapters .... Intel(R) HD Graphics 4600 and AMD Radeon HD 6900 Series; both are controlled by the same driver, atikmpag.sys. Sometimes those hardware are fail prone by their own virtue. But we should troubleshoot it at first.
My System SpecsSystem Spec
19 Oct 2013   #5
felicequach

Windows 8.1 x64
 
 

Hi Arc,

Thanks for the fast replies, i performed 15 minutes of the FUbar with a maximum temperature of 72 degrees, interestingly, the gpu shows zero load throughout which is strange, looking at GPU-z so does the integrated gpu so im not sure whats going on there. Attached is a speccy log as well, the computer has been on all day. PSU calculator was 260w, and i have a HX850 corsair psu. I installed the AMD driver, and a intel haswell driver as well that my bios was telling me to instal.

Thanks again for the help!
My System SpecsSystem Spec
19 Oct 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No spceey screenshot?

And, you need to disable intel HD graphics and run FUbar one more time in that case.
My System SpecsSystem Spec
19 Oct 2013   #7
felicequach

Windows 8.1 x64
 
 

Hi Arc,

The speccy screenshot is attached now. Also Furmark is only detecting the dedicated GPU

Cheers
Felice
My System SpecsSystem Spec
19 Oct 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Ok, let us know how it is running with 13.4 WHQL.
My System SpecsSystem Spec
20 Oct 2013   #9
felicequach

Windows 8.1 x64
 
 

Hi Arc,

Just a heads up, i totalled my OS using the AMD uninstall utility which (according to a few quick google searches) has massive compatability issues with windows 8/8.1. So im currently reinstalling windows from scratch again, however i imagine i am going to have the same blue screen issues as ive done this a couple of times and still received the same issues. Will report back!

Thanks
Felice
My System SpecsSystem Spec
23 Oct 2013   #10
felicequach

Windows 8.1 x64
 
 

Hi Arc,

Unfortunately ive received another couple of BSOD's, attached is the SF utility grab files.

Thanks heaps man
Felice
My System SpecsSystem Spec
Reply

 BSOD After reinstaling windows post mobo change




Thread Tools





Similar help and support threads
Thread Forum
BSOD error 0x1000007e Just Reinstaling the SO
I left this problem to reinstall the OS, previously I was leaving the same when I was playing WOW or at some time previously installed the Win 8 Pro and so now I'm reinstalling on Win 7 Ultimate without play even happens I was just watching videos on VLC, can you help me please.
BSOD Help and Support
Change of mobo and re-installing Win7
Hi!! I would like to check with u guys.. If I bought a new mobo and did a clean re-install of my current OEM 64bit Win7,do I need to get a new license or can I just activate it online??
Windows Updates & Activation
Windows start up problem after change mobo
Hey guys, I recently change my mobo from an ECS brand to an Asus M2N68-AM PLUS mobo. After fixing everything up, I boot in to windows it will restart on the point where I have to enter my passwords. I have a WD500 hdd with windows7 Ultimate in it and a Seagate 160 hdd with dual boot of vista...
General Discussion
Change Mobo and Processor without format ?
Is it possible to change motherboard and proc without reformat ? Perhaps a repair install ? Possible with windows 7 x64 or not ? Windows 7 x64 7137 BTW. :D
Hardware & Devices
reinstaling 7 after it has been activated
Hey, I have had windows 7 ultimate 64 bit running on my macbook pro bootcamp partition for a while and its now unbootable do to a failed repartition. Upon installing windows 7 I activated my product key. how do I deactivate it? so I can reinstall or does that not matter
Installation & Setup
Mobo & CPU change - Reinstall??
Well, just upgraded my motherboard (from Intel DG965RY) and CPU (from C2D E6600) to EP45-UD3R and C2Q Q9550, respectively, without reinstalling the OS. This is my first time doing that. All the times I've done this right up to Vista, a major hardware upgrade has meant a complete OS reinstall. ...
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:18.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App