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Windows 7: BSOD After reinstaling windows post mobo change

18 Oct 2013   #1

Windows 8.1 x64
 
 
BSOD After reinstaling windows post mobo change

Hi Guys,

Im having trouble with BSOD related to ntskrnlmp.exe, and cssrss.exe according the windbgx. However i cannot find the source driver, can anyone give me a hand? Attached is the dump long and SF grabber files, the dump log was outputted from a BSOD related to driver verifier. Ive updated all my drivers as far as i can tell so any help you can give me is greatly appreciated. I have also done malware scans via malware bytes.

Cheers!



Attached Files
File Type: zip felicequach.zip (644.7 KB, 2 views)
My System SpecsSystem Spec
.

19 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi felicequach.

The Verifier Enabled BSOD says it is somehow related to networks.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {9100e, fffff8000034fd90, ffffcf801bb8cf20, ffffcf801bb8cf98}

Probably caused by : NETIO.SYS ( NETIO!NsiGetAllParametersEx+1f8 )

Followup: MachineOwner
---------
So you should plan to update your network adapter drivers.
Scan the system for possible virus infection with the following programs, for a safety reason.
Let us know the results.
My System SpecsSystem Spec
19 Oct 2013   #3

Windows 8.1 x64
 
 

Hi archie

I updated my two drivers however i received another BSOD,
the dump file is attached, thanks for your help!


Attached Files
File Type: zip Felicequach.zip (250.1 KB, 2 views)
My System SpecsSystem Spec
.


19 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It is a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e).
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff80001dd5927, ffffd00020df0758, ffffd00020deff60}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ProcessDeferredCommand+1af )

Followup: MachineOwner
---------
It is a wide bugcheck; but we should concentrate on display, as it is somehow the display failure.
Code:
ffffd000`20df0648  fffff800`02009d50Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x9d50
Use AMD Catalyst Un-install Utility to uninstall the display driver. Then install the AMD display driver 13.4 WHQL only.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator

Let us know the results.

One thing I need to say, that is it a dual display GPU. Two display adapters .... Intel(R) HD Graphics 4600 and AMD Radeon HD 6900 Series; both are controlled by the same driver, atikmpag.sys. Sometimes those hardware are fail prone by their own virtue. But we should troubleshoot it at first.
My System SpecsSystem Spec
19 Oct 2013   #5

Windows 8.1 x64
 
 

Hi Arc,

Thanks for the fast replies, i performed 15 minutes of the FUbar with a maximum temperature of 72 degrees, interestingly, the gpu shows zero load throughout which is strange, looking at GPU-z so does the integrated gpu so im not sure whats going on there. Attached is a speccy log as well, the computer has been on all day. PSU calculator was 260w, and i have a HX850 corsair psu. I installed the AMD driver, and a intel haswell driver as well that my bios was telling me to instal.

Thanks again for the help!
My System SpecsSystem Spec
19 Oct 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

No spceey screenshot?

And, you need to disable intel HD graphics and run FUbar one more time in that case.
My System SpecsSystem Spec
19 Oct 2013   #7

Windows 8.1 x64
 
 

Hi Arc,

The speccy screenshot is attached now. Also Furmark is only detecting the dedicated GPU

Cheers
Felice


Attached Thumbnails
BSOD After reinstaling windows post mobo change-screenyfelicequach.png  
My System SpecsSystem Spec
19 Oct 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Ok, let us know how it is running with 13.4 WHQL.
My System SpecsSystem Spec
20 Oct 2013   #9

Windows 8.1 x64
 
 

Hi Arc,

Just a heads up, i totalled my OS using the AMD uninstall utility which (according to a few quick google searches) has massive compatability issues with windows 8/8.1. So im currently reinstalling windows from scratch again, however i imagine i am going to have the same blue screen issues as ive done this a couple of times and still received the same issues. Will report back!

Thanks
Felice
My System SpecsSystem Spec
23 Oct 2013   #10

Windows 8.1 x64
 
 

Hi Arc,

Unfortunately ive received another couple of BSOD's, attached is the SF utility grab files.

Thanks heaps man
Felice


Attached Files
File Type: zip Felicequach2.zip (450.2 KB, 2 views)
My System SpecsSystem Spec
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 BSOD After reinstaling windows post mobo change




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