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Windows 7: BSOD on restarting W7 64 bit and surfing in IE


19 Oct 2013   #1
mrki69tua

Windows 7 Ultimate x64
 
 
BSOD on restarting W7 64 bit and surfing in IE

Hi,
I've bought notebook HP Probook 4540s with Linux in it, then after all I've formated HDD and installed Windows 7 32 bit which I've have original CD and then I've had problems with BSOD (all drivers where installed by program called HP support assistant). Then I've made RAM test from windows, HDD test, malware test, drivers and everything was ok on that, but from time to time numerous BSOD appeared. Then I've installed Windows 7 Ultimate 64 bit and the same thing come back again, after that I've tried all sorts of things from removing complitly Avast Free, doing bunch of things for last 10 days from those forum threads (to be honest I even don't know what I did from all those frustrations) and nothing. Now my frustration comes to the peak and I will put *.zip file made by your's SF Diagnostic Tool. So I'm begging for help.
Also I have an old original Windows XP CD which I will install if it will solve my problems?
Notebook specs:
Intel Pentium CPU 2020M @ 2.4 GHz
Mainboard HP 17F6 (Maybe drivers of mainboard are problem?!)
RAM 6 GB (4096 MB ADATA; 2048 MB Hynix/Hyundai)
HDD Hitachi HTS ATA Device 750 GB
CD-ROM HP SN-208DB ATA Device
Audio IDT HD Audio Codec
Intel Display Audio
and other peripherals like bluetooth mouse, touchpad, hd webcam etc.
The most times BSOD happened is when I was surfing the net and when I click on Start menu and restart. In last two das 8 times BSOD appeared and everytime it was different bug check string but almost everytime fltmgr.sys was the crash adress. I thought that It had something to do with audio or video drivers? Or is it one of the RAM slots or cards (altho it passed several tests without any error).
P.S. sorry for my bad english.

mrki69tua.rar

Thanks in advance!

P.S. 2, I'm ready to install even my old W XP and do step by step if necesary, if it would help.




My System SpecsSystem Spec
19 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Checked today's dumps only. 6 different crash dumps, 6 different bugcheck codes, 6 different probable causes.

Anyway .... uninstall whatever antivirus you are using (360 antivirus or something?) Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Do a deeper virus check, too. Scan the system for possible virus infection with the following programs.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.
_________________________________________________________________________________________________
Code:
BugCheck 24, {1904fb, fffff880046f4e48, fffff880046f46a0, fffff80002df7123}

Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+43 )

Followup: MachineOwner
----------------------------------------------------------------------------------------
BugCheck 18, {fffffa8005530360, fffffa800b427c40, 1, 15}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+48d8a )

Followup: MachineOwner
------------------------------------------------------------------------------------------
BugCheck 1000007E, {ffffffffc0000005, fffff88001139039, fffff88002fc5018, fffff88002fc4870}

*** WARNING: Unable to verify timestamp for 360FsFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for 360FsFlt.sys
Probably caused by : 360FsFlt.sys ( 360FsFlt+6813 )

Followup: MachineOwner
--------------------------------------------------------------------------------------------
BugCheck C9, {6, 103, fffff9800a3aee10, 0}

Unable to load image \SystemRoot\System32\Drivers\IvtUrbBtFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IvtUrbBtFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for IvtUrbBtFlt.sys
Probably caused by : ntkrnlmp.exe ( nt!IovCompleteRequest+c2 )

Followup: MachineOwner
---------------------------------------------------------------------------------------------
BugCheck 1E, {ffffffffc0000005, fffff80002ac5f80, 0, ffffffffffffffff}

Probably caused by : memory_corruption ( nt!MiLocateAddress+40 )

Followup: MachineOwner
-----------------------------------------------------------------------------------------------
BugCheck 34, {50853, fffff88007df35f8, fffff88007df2e50, fffff80002bc5123}

Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+43 )

Followup: MachineOwner
---------
Motherboard?
My System SpecsSystem Spec
19 Oct 2013   #3
mrki69tua

Windows 7 Ultimate x64
 
 

Thank you for quick reply. I've made several memory tests with Windows memory diagnostick and from BIOS memory test and it didn't showed any errors but tomorow I will make test you've showed me. The thing is that probably I should made test with one memory stick than with other but my notebook has guaranty so I won't open it.
Also I've done Malwarebytes Anti-Malware test and everything was ok.
Also I've removed completely Avast Free, but then installed this chinese 360 Internet security and after that every windows restart occured with BSOD.
Then after all I've tried to stress test with S&M and when it came to memory test it stoped for unknown reason!
My System SpecsSystem Spec
19 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Again, you are suggested to tkae ALL the steps as per post #2. Not only a selected few at choice.

Otherwise the troubleshooting will go to nowhere.
My System SpecsSystem Spec
20 Oct 2013   #5
mrki69tua

Windows 7 Ultimate x64
 
 

Ok, those things I've mentioned in 3rd post I've done before posting here but ASAP I will do everything you wrote step by step.
My System SpecsSystem Spec
21 Oct 2013   #6
mrki69tua

Windows 7 Ultimate x64
 
 

Archie thank you for your time. For now I've made every step you wrote, no virus and malware, only windows uploaded two times I restarted PC (one time longer and one time shorter), and after that two tests with Memtest 86+ booth passed. Now I've stoped it and will make 7-9 tests more when I get to home because I'm going to work for two days and will return with results.
My System SpecsSystem Spec
21 Oct 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

No problem.
Take your time. And, if it BSODs, upload the dumps. A continuous checking is needed for your issue.
My System SpecsSystem Spec
21 Oct 2013   #8
mrki69tua

Windows 7 Ultimate x64
 
 

Ok. And by the way just to inform you while I was updating, If I'm correct Microsoft security essentials, I've opened IE and read news then BSOD appeared. I will inform you about details when I complete memory test, but it will be for cca. 2 day because I'm on job right now.
My System SpecsSystem Spec
23 Oct 2013   #9
mrki69tua

Windows 7 Ultimate x64
 
 

Passed in total 9 Memtest 86+ with today testing 7 in a row just for over 9 hours without any error, CPU temp. was always between 48-50 degrese celsius. This is the dump file when BSOD appeared as described in post above.

P.S. I will try to work on notebook as much as I can so I will write if anything (un)usual comes out, and in the other file is screen capture of every BSOD's from which we can see that last two are pretty much the same, only caused by different driver.


Attached Files
File Type: rar 102013-30763-01.rar (26.5 KB, 1 views)
File Type: rar Capture.rar (125.7 KB, 3 views)
My System SpecsSystem Spec
23 Oct 2013   #10
mrki69tua

Windows 7 Ultimate x64
 
 

Meanwhile I was loosing connection on WiFi, then HP network check offered me a help, after a scanning it updated Realtek PCIe GBE family controller (which was alread installed, no ! in device manager, only the VGA was installed instead Intel Graphic but I updated the drivers when I've noticed it) and for now everything is OK.
My System SpecsSystem Spec
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 BSOD on restarting W7 64 bit and surfing in IE




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