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Windows 7: BSOD when running CPU-Z or HardwareMonitor after overclocking

20 Oct 2013   #1
Belthasar

Windows 7 Pro x64
 
 
BSOD when running CPU-Z or HardwareMonitor after overclocking

Hello!

I built my PC in November of 2011, and have just now started to overclock the CPU and GPU to maximize my gaming performance. I made the following changes:

CPU Offset Voltage +0.005V
CPU Turbo Boost Voltage +0.004V
CPU Multiplier x34 (Up from 33...just started)

About 50% of the time when I run CPU-Z or HardwareMonitor, my computer crashes, saying:

"A clock interrupt was not received by a second processor within the allocated time interval"

I've attached an export, as requested. This just started to happen when I dialed up the multiplier, and didn't happen when I kept the voltage the same and turned it back down to x33. I've since stopped using HardwareMonitor or CPU-Z to monitor core voltage and temperatures and have successfully ramped the multiplier up to x40 without issues (Prime95 for 20 minutes produces no errors). However, it still sometimes crashes when I run either of the monitoring software applications.

Any ideas would be appreciated. Thanks!


My System SpecsSystem Spec
.
20 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Belthasar.

Do some basic things before starting overclocking.

Update your BIOS to the latest possible.
Code:
BiosVersion = P1.10
BiosReleaseDate = 08/30/2011
Get the BIOS version 2.20 dated 6/6/2012 from ASRock > P67 Extreme4 Gen3.

Make it sure that the PSU is supplying adequate power.
Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Dont let the computer overheat. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Have you overclocked the Processor?
Code:
  Socket Designation            CPUSocket
  Processor Type                Central Processor
  Processor Family              bfh - Specification Reserved
  Processor Manufacturer        Intel            
  Processor ID                  a7060200fffbebbf
  Processor Version             Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz       
  Processor Voltage             80h - 0.0V
  External Clock                100MHz
  Max Speed                     3800MHz
  Current Speed                 3600MHz
  Status                        Enabled Populated
  Processor Upgrade             Other
  L1 Cache Handle               0005h
  L2 Cache Handle               0006h
  L3 Cache Handle               0007h
Stress test the CPU.
Hardware - Stress Test With Prime95

RAM ... 2x4 GB @1600 MHz.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Those tests are needed, to ensure that the hardware are in good condition to be overclocked.

Also, you should know that improper overclocking causes BSODs. As you are new in overclocking, I will request our overclocking team to guide you the proper way.

In the mean time you supply the information and the test results those are asked .... those will be helpful in the process.
_________________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {31, 0, fffff88002f65180, 2}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88002f65180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.

Debugging Details:
------------------


BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  d

STACK_TEXT:  
fffff880`0331d648 fffff800`032daa3a : 00000000`00000101 00000000`00000031 00000000`00000000 fffff880`02f65180 : nt!KeBugCheckEx
fffff880`0331d650 fffff800`0328d6f7 : 00000000`00000000 fffff800`00000002 00000000`000030d4 fffff880`061e4000 : nt! ?? ::FNODOBFM::`string'+0x4e3e
fffff880`0331d6e0 fffff800`037fe895 : fffff800`03824460 fffff880`0331d890 fffff800`03824460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
fffff880`0331d7e0 fffff800`032800d3 : 00000000`63f73e9a fffff800`033fee80 00000000`00000000 00000000`00000001 : hal!HalpHpetClockInterrupt+0x8d
fffff880`0331d810 fffff800`032889e8 : fffff800`033fee80 fffff800`00000001 00000000`00000000 fffff880`0331da98 : nt!KiInterruptDispatchNoLock+0x163
fffff880`0331d9a0 fffff800`0323ccba : 00000000`00000004 00000000`00000000 00000000`00000000 fffffa80`09d18060 : nt!KeFlushMultipleRangeTb+0x258
fffff880`0331da70 fffff800`0323cc3c : 00000000`00000000 fffff880`00000068 00000000`00000000 fffffa80`06d11040 : nt!MmOutPageKernelStack+0x56
fffff880`0331db50 fffff800`032b7588 : 00000000`00000000 00000000`00000080 fffffa80`06d11040 00000000`00000000 : nt!KiOutSwapKernelStacks+0x11c
fffff880`0331dbc0 fffff800`03521bae : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeSwapProcessOrStack+0x48
fffff880`0331dc00 fffff800`032748c6 : fffff880`02f65180 fffffa80`06d22b50 fffff880`02f6ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0331dc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE

BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE

Followup: MachineOwner
---------
My System SpecsSystem Spec
20 Oct 2013   #3
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

When you start overclocking, that is usually a sign of too little core voltage, or some other hardware problem. You will never get a stable overclock without using CPUz and a CPU temp monitoring program. Use Core Temp, it gives a good reading on your CPU temps and other things too. Without monitoring programs how will you know if you hit your target speed or are overheating, or if a core shut down? But, first things first. You need to run Prime95 or AIDA64 (not free, but excellent) at stock for 12 hours without overheating. If you are not stable at stock, you will never have a stable overclock no matter what you do. Also run memtest86+ for a minimum of 8 passes (RAM - Test with Memtest86+). Also, when running Prime or AIDA, keep a close watch on your CPU temps. They will climb very rapidly. Unless you have a very good after market CPU cooler, you will over heat very quickly. If it gets close to TJ Maxx, stop the test before you get to max temp. But again, you have to use CPUz and temp monitoring programs to overclock. Before overclocking I would do a lot of Googling and reading. You can ruin your CPU or Motherboard if you don't know what you are doing. Also, what brand, wattage, and amps on the +12V is your PSU?
My System SpecsSystem Spec
.

20 Oct 2013   #4
Belthasar

Windows 7 Pro x64
 
 

Thanks for your help. Updating the Bios seems to have fixed the issue. I do have some experience overclocking, but was confident that this couldn't possibly be a voltage issue and was confused about a possible cause.

@essenbe, my power supply is a Corsair HX750, which can output 62A on the +12V rail. This should be more than sufficient for anything that I'm planning to do. I'm also using a Corsair H100 water coolor, so I should have good headroom as far as CPU temperature is concerned. I had run Prime95 & Memtest for 24 hours each to test my CPU and RAM at stock when I built this PC, and had no issues with either.

Having (probably) resolved the issue, I've kicked the multiplier up to 44 and have been stably running Prime95 for 30 minutes. Temperatures are well within an acceptable range.

I will run Memtest overnight as a further precaution and will report back.
My System SpecsSystem Spec
20 Oct 2013   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Just let us know how it goes, and be aware that Sandy Bridge overclocks different than any previous chip. We also have an overclock leader boards on this forum where you can get plenty of help, but you have to be a little crazy to post there. Well, you don't have to be, but it helps. We kid around a lot there, but there is a vast amount of overclocking knowledge represented there. But, you have to watch the temps. I had an H100 and that's why I have custom water cooling now.
My System SpecsSystem Spec
20 Oct 2013   #6
Belthasar

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by essenbe View Post
But, you have to watch the temps. I had an H100 and that's why I have custom water cooling now.
Out of curiosity, what sort of problems or inadequacies did you find? Is there anything, in particular, that I should watch out for?
My System SpecsSystem Spec
20 Oct 2013   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

It depends on what you do. If you are staying in the normal overclock range, it will do fine. If you want to do some high overclocks, it can't keep up. Depending on your ambient temps, as long as you stay around 4.5, you should be fine. But, when you run Prime, watch it closely. Plus, the stock fans sound like a 747. I changed out the fans to Noctua's and gentile typhoons. They were much quieter and did as good a job. But, no matter what cooler you get, your anbient temps will decide. I live in a very warm climate and it just didn't work for me. Plus, I will on occasion pump some high volts through the chip. More voltage = more heat.
My System SpecsSystem Spec
21 Oct 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by essenbe View Post
When you start overclocking, that is usually a sign of too little core voltage, or some other hardware problem. You will never get a stable overclock without using CPUz and a CPU temp monitoring program. Use Core Temp, it gives a good reading on your CPU temps and other things too. Without monitoring programs how will you know if you hit your target speed or are overheating, or if a core shut down? But, first things first. You need to run Prime95 or AIDA64 (not free, but excellent) at stock for 12 hours without overheating. If you are not stable at stock, you will never have a stable overclock no matter what you do. Also run memtest86+ for a minimum of 8 passes (RAM - Test with Memtest86+). Also, when running Prime or AIDA, keep a close watch on your CPU temps. They will climb very rapidly. Unless you have a very good after market CPU cooler, you will over heat very quickly. If it gets close to TJ Maxx, stop the test before you get to max temp. But again, you have to use CPUz and temp monitoring programs to overclock. Before overclocking I would do a lot of Googling and reading. You can ruin your CPU or Motherboard if you don't know what you are doing. Also, what brand, wattage, and amps on the +12V is your PSU?
Bookmarked this thread, for this post. Invaluable.
My System SpecsSystem Spec
21 Oct 2013   #9
Belthasar

Windows 7 Pro x64
 
 

9 hours of Memtest+, no issues. I think this issue is safe to close. Thanks for the BIOS update suggestion and general pointers, all.
My System SpecsSystem Spec
21 Oct 2013   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I hope things work out well for you. If you need any assistance, we'll be right here. And don't forget about our Ocerclockers Leaderboards. We have fun there. Tou can learn a lot there also.
My System SpecsSystem Spec
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