BSOD Using any browser, error 0x000000f4

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  1. srcianci
    Posts : 10
    windows 7 64bit
       New #1

    BSOD Using any browser, error 0x000000f4


    Hey guys,

    I have had several issues with my computer today. I was watching something on youtube earlier and my computer become unresponsive but I could move the mouse. Tried bringing up task manager but nothing happened. after a couple minutes I reset the computer. Well when it rebooted I got an error message for stating windows could not load as a file was missing and to run repair off the win 7 disk. Threw in the disk and after a little bit I found out that my computer did not detect my main SSD hd which the OS was installed on but only saw my slave HD. I disconnected the slave drive and powered up and everything loaded up fine. Reconnected the slave hd and powered up again and everything was fine again. Now after so long I will get a BSOD with the error code 0x000000f4. Which I have to reset the computer disconnect the slave hd then reconnect it then restart. Now I Have noticed that I will have a browser (IE and/or firefox) open when I get the bsod. I do not have any dump files as it just hangs on initializing.

    I'm not sure if its related but I did have a bsod on the third and have the file on that but i'm not sure what info you guys would need from it nor how to extract.

    FYI - I have not installed any new hardware/software lately.

    system info- i5 2500k 3.3, win 7 64 bit, 1 60g ssd which os is installed, 1 tb storage drive, 12 gb ram

    any help you guys can provide will be greatly appreciated!
    Last edited by srcianci; 20 Oct 2013 at 22:33. Reason: Added dump file from 10/3/13, added screen shot of boot up error and bsod
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    To debug a stop 0xF4, we need some more information. But if you cannot boot into windows, it will not be possible.

    Remove the secondary HDD for the time being. Then Follow it:
    Troubleshooting Windows 7 Failure to Start

    Let us know if you can start the computer normally after it or not.
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  4. srcianci
    Posts : 10
    windows 7 64bit
    Thread Starter
       New #3

    Arc,

    thanks for the reply. I can start the computer up normally, I am replying to you on it. Basically what happens is I will get a bsod with the f4 code stated and hang on it and not gather any info in a dump which causes me to have to restart. I have to power the computer off and disconnect/reconnect the sata cable to the slave hd otherwise it doesn't recognize my master ssd drive with my os on it (which would give me the boot error in the pic above). In my mind I'm thinking that there may be something wrong with my ssd drive which causes the bsod and the drive to be non detectable? But why would it show back up by unplugging the slave drive and then re-plugging it? Not sure it has to do with the browser anymore as I left the computer on last night just on the desktop with no open programs and I woke up to it on the same BSOD.
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    Post it following the Blue Screen of Death (BSOD) Posting Instructions.
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  7. srcianci
    Posts : 10
    windows 7 64bit
    Thread Starter
       New #5

    Here ya go.
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  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #6

    No BSOD lately.

    Attachment 290646

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.
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  10. srcianci
    Posts : 10
    windows 7 64bit
    Thread Starter
       New #7

    done and will do asap.
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  11. srcianci
    Posts : 10
    windows 7 64bit
    Thread Starter
       New #8

    Ok so I have had 2 bsod since last post and doing what was advised to capture the logs. However, it has not saved either. I let it stay on the screen for some time but nothing is happening and it doesn't move off of collecting data for dump. Could this have something to do with my ssd (os) drive basically disappearing when this happens? is there a way to have it write to my storage drive or will the fact that the os drive is disappearing just hamper any attempt at collecting data?
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  12. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #9

    OK, now let us try something different.

    First, make it sure that the Crucial M4 CT064M4SSD2 2.5" 64GB SATA III MLC SSD is running with the up-to-date firmware. Firmware Update 070H is available in Crucial.com Product Downloads - Firmware Updates.

    Next, get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

    1. Right click on "my computer" icon and click "manage" on the context menu.
    2. It will open the "computer management" window.
    3. Select "Device Manager" in the left pane, It will list all the existing devices up.
    4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    5. Select one Intel device item under it, right click, uninstall.
    6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
    7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

    New let us know the situation.
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  13. srcianci
    Posts : 10
    windows 7 64bit
    Thread Starter
       New #10

    ok trying it now.
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