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Windows 7: Windows has recovered from an unexpected shutdown

25 Oct 2013   #11
bawldiggle

XP/7x32 & x64/8x64/8.1x64
 
 

YoYo155 +1

Do I uninstall the three NVIDIA items in CP > Programs and Features ?
(... before updating the NVIDIA driver. ?
ie,
Attachment 291162
Quote   Quote: Originally Posted by YoYo155
Quote   Quote: Originally Posted by arc
Install the 314.22 WHQL only.
Uninstall All nvidia items in Control Panel > Programs and features
** None of these are listed on my CP > Programs and Features
3D Vision Control Driver
3D Vision Driver
Graphics Driver
HD Audio Driver
PhysX
nvidia Update
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
nvidia chipset drivers ? ... how do I determine that I am using nvidia chipset drivers ?
Thank you


My System SpecsSystem Spec
.
25 Oct 2013   #12
bawldiggle

XP/7x32 & x64/8x64/8.1x64
 
 

Drivers - Clean Left over Files after Uninstalling

See my post DriverSweeper_3.2.0.exe does not get a clean bill of health.

-----
EDIT: 2 hours later
unfortunately Drivers - Clean Left over Files after Uninstalling is no longer available.
The DriverSweeper_3.2.0.exe download contains "OpenCandy" + 2 other noxious extras.
Read on -- there might be a workaround -- I hope!
-----
My System SpecsSystem Spec
25 Oct 2013   #13
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Revisit your post....I recommended some alternative scans
My System SpecsSystem Spec
.

26 Oct 2013   #14
bawldiggle

XP/7x32 & x64/8x64/8.1x64
 
 

Thanks Golden, +1
I did try all of your suggestions,
Looks like "driversweeper_3.2.0.exe" from that source is dodgy!
My System SpecsSystem Spec
26 Oct 2013   #15
YoYo155

Windows 10
 
 

Hi GrayGhost2 & Golden , Can someone fill me in on what I might have missed?
If I understand correctly the link provided in the tutorial is unsafe?

GrayGhost2 what did you manage to complete so far?
Yes uninstall those three NVIDIA items .
My System SpecsSystem Spec
26 Oct 2013   #16
bawldiggle

XP/7x32 & x64/8x64/8.1x64
 
 

Hi YoYo155
DriverSweeper_3.2.0.exe is unsafe.

I downloaded "DriverSweeper" via the now closed tutorial Drivers - Clean Left over Files after Uninstalling
Checked the download through VirusTotal -- DriverSweeper_3.2.0.exe contained three possible risks.
Posted my findings on the "Drivers - Clean Left over Files after Uninstalling" thread/tutorial.
Suggestions by others were made that it might be a false positive.
Consequently checked my download with, Metascan, VirusTotal (again), Virusscan.Jotti, and VirScan.

Metascan, VirusTotal,Virusscan.Jotti ... all confirmed "OpenCandy" in "DriverSweeper_3.2.0.exe"
Metascan: only presented an historical scan (3-June-2013), would not allow a rescan (?)
VirusTotal: fresh scans on two tests.
. . . consistently found -- Win32/OpenCandy, Win32.Troj.Generic.a.(kcloud), and Trojan.Win32.A.Clicker.5429372
VirusScan.Jotti: only presented a historical scan (2-Oct-2013), forced a fresh scan.
. . . rescan presented a cleaner, but not perfect, result ??
VirScan: looked like taking 55 minutes to upload the EXE for testing, I gave up)
My desktop Bitdefender + Malwarebytes both returned a "clean" file. ?

Attempted to install "DriverSweeper" and sure enough it contains "OpenCandy" (abandoned the install)
. . . Install wizard did not offer an option to not install "OpenCandy" before I got to the "Install" page.

About 4 other familiar contributors on this forum were involved within about 15 minutes.
"Airbot" then advised (by email) ...
Quote:
I'm going to remove this for further review /or modification. Driversweeper was usually always safe, but as we don't allow direct downloads of programs as is in the tutorial, and it having OpenCandy, I'm going to take it away for now.
I have another engagement that I am already late for -- will get back to this thread later today (its 8am here and after midnight for you)
Thanks again for your support
My System SpecsSystem Spec
27 Oct 2013   #17
bawldiggle

XP/7x32 & x64/8x64/8.1x64
 
 

Quote   Quote: Originally Posted by YoYo155
Yes uninstall those three NVIDIA items
In Revouninstaller there are FOUR items.

Attachment 291306

In CP > Programs and Features there are THREE items

Attachment 291307

Because "driversweeper.exe" is no longer available would RevoUninstaller better to uninstall ?
And what about the NVIDIA PhysX item in Revouninstaller list ?

According to SystemSpec "report" I have no chipset driver. ?

Quote   Quote: Originally Posted by YoYo155
GrayGhost2 what did you manage to complete so far?
I got as far as downloading "driversweeper.exe" ... and then trying to find a clean version (without success)
I have not deleted any of the NVIDIA items.
My System SpecsSystem Spec
27 Oct 2013   #18
YoYo155

Windows 10
 
 

Thanks for the update .
You can remove any nVidia entry in revo-uninstaller's list, it's OK as you don't have an nVidia
chipset, yours is Intel's .

Then simply follow through the rest of post #6, if you have any questions don't be shy .
My System SpecsSystem Spec
27 Oct 2013   #19
bawldiggle

XP/7x32 & x64/8x64/8.1x64
 
 

Thank you "YoYo" for your reassurance and support.

Just spent 4 hours trying to clarify driver download, by investigating Toshiba Support web pages + nVidia pages.
Toshiba support pages are a shambles.
They do not recognise my ... model, part number, nor serial number, as per the laptop sticker.
Note   Note
Model:= Satellite C665
Model/Part number:= PSC55A-008005
Serial Number:= 7B479268Q

Finally found ...

Toshiba Satellite C665/008 Downloads
Version: 8.17.12.67 ... Display driver (Audio driver is a separate download v1.2.18.0)
Download:- "tc50088300e.exe"
Released: 28-Aug-2011 ... as best I can identify at version 9.18.13.546 history list
Size: 123 MB

Satellite C655-SPST04M Support | Toshiba
- only laptop model Toshiba recognise is "Satellite C655-SPST04M" (the "SPST04M" is a new one on me)
- the only user-manual available is in Spanish, no English version. So maybe the "SPST04M" points to "Spanish"
Version: 9.18.13.546
Download: tc50125800j.exe
Released: 14-Aug-2012
Size: 236 MB

NVIDIA DRIVERS GeForce 331.58 Driver WHQL
- nVidia specs confirm with SystemSpecs app "Display Adapter NVIDIA GeForce 315M"
Version: 331.58 WHQL
GeForce download: 331.58-notebook-win8-win7-32bit-international-whql.exe
Released: 21-Oct-2013
Size: 192 MB

Toshiba drivers are ancient in comparison with iNividia GeForce
My anxiety levels are inhibiting, but I must get this fix done.
I would like to tackle more fixes with confidence...
. . . like learning to swim. My father threw me in at the deep end.

Nothing like a leap of faith heavily tinged with white knuckle fear.
My System SpecsSystem Spec
27 Oct 2013   #20
YoYo155

Windows 10
 
 

It's not that bad if you enjoyed the hunt .
I've had my fair share of OEM websites that claim to not recognize the laptop for some reason
and as you found out for yourself the drivers are more often than not completely outdated.

Your laptops does in fact have the GeForce 315M onboard, it's true that there are newer drivers
than the one suggested in the quote (in post #6) and we tend to suggest it as it's a reliable
known to be stable version which is the latest before the mess that has hit us
with the 320.18 release.

No need for fear .

Quote   Quote: Originally Posted by Arc View Post
Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Quote   Quote: Originally Posted by YoYo155 View Post
I suggest you use Microsoft Security Essentials as an alternative.
Keep us posted .
My System SpecsSystem Spec
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