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Windows 7: Blue Screen - Graphics Card Possibly Related?

22 Oct 2013   #1
Jammillali

Windows 7 64-Bit SP1
 
 
Blue Screen - Graphics Card Possibly Related?

This has happened several times in the past few days. I fear my graphics card might need replacing? I've attached the error message below.

when i login to play games i can play for like 10mins then the screen goes black and the computer restarts, this doesn't happen all the time sometimes i can play for long time without the screen going black i dunno what happened




Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80003086F1F
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\102213-16848-01.dmp
C:\Users\JAMMILL\AppData\Local\Temp\WER-36332-0.sysdata.xml


My System SpecsSystem Spec
.
22 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
23 Oct 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

You updated the initial post. All replyers (only "Arc" is this case) don't receive an email of that, so they don't know you entered some new info! Now they know becuase I posted a new reply. You attached the right thing btw. I'm not a BSOD expert, so let another expert have a look
My System SpecsSystem Spec
.

23 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You have done the trick, Kaktussoft Thanks, from the part of both of us. I am not any expert, too, I just try to help

Jammillali, a few days means, 3 days, or more? That is a vital information, as you have installed the latest version of nvidia display driver, 331.58 WHQL within that time. What was the situation before updating the driver? And, which version you were using before it?

Asking all those, coz 331.58 is brand new and not tested for long. Your situation will help us to frame and develop ideas about it.

Will suggest you the necessary steps depending on your answers.

Yes, the issue is graphics related. May be graphics card, may be only the driver lately installed, may be overheating hardware, may be failing overclock, or may be inadequate power supply. We will check all those, but after knowing the answers to the questions, as the driver is brand new.
____________________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a2641b0, fffff8800f9bdf14, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+98df14 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800a2641b0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f9bdf14, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+98df14
fffff880`0f9bdf14 803dce15efff00  cmp     byte ptr [nvlddmkm+0x87f4e9 (fffff880`0f8af4e9)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`025efa48 fffff880`0fcba140 : 00000000`00000116 fffffa80`0a2641b0 fffff880`0f9bdf14 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`025efa50 fffff880`0fc8d867 : fffff880`0f9bdf14 fffffa80`0964d000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`025efa90 fffff880`0fcb9f4f : fffffa80`ffffd84d 00000000`00000000 fffffa80`0a2641b0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`025efb40 fffff880`0fd8903d : fffffa80`07bde4a0 00000000`00000080 00000000`00000000 fffffa80`0860b410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`025efbc0 fffff800`0312b2ea : 00000000`04291deb fffffa80`090f2a00 fffffa80`069e96f0 fffffa80`090f2a00 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`025efc00 fffff800`02e7f8e6 : fffff800`03009e80 fffffa80`090f2a00 fffff800`03017cc0 00000000`00000040 : nt!PspSystemThreadStartup+0x5a
fffff880`025efc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+98df14
fffff880`0f9bdf14 803dce15efff00  cmp     byte ptr [nvlddmkm+0x87f4e9 (fffff880`0f8af4e9)],0

SYMBOL_NAME:  nvlddmkm+98df14

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  525da526

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f030000 fffff880`0fc5d000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 16 01:57:18 2013 (525DA526)
    CheckSum:         00C04839
    ImageSize:        00C2D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
23 Oct 2013   #5
Jammillali

Windows 7 64-Bit SP1
 
 

Yes three days ago i was using 327.23 WHQL, on monday i was playing Medal Of Honor 2010, then the fans started spinning very fast, and the screen went black, the computer restarted by itself, i first thought it was something wrong with the game because it used to happen only on that game, i can only play for like 15-20mins before it happens sometimes i can play longer, with other games such as bf3 it never happened, then on tuesday it happened to bf3 i knew then something was wrong with the gpu, i reckon i need to get it replaced i just played dead space 3 about 3 hours ago and i played for like 1hr with no trouble
My System SpecsSystem Spec
24 Oct 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Let us know the following information too .... as three years is really an age for a GPU.
  • Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
  • Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
When you have dismantled the PC for the last time? As it is seeming to be a heat issue, you may need to dismantle the PC. But the extent of dismantle will depend on the heat count. If the CPU is heating near about 60 degrees, do a full dismantle and re-apply the thermal paste, too. Otherwise just clean all the air vents and fan grills so that it can blow he hot air out efficiently.



Then, after controlling the heat, observe the situation. If it is crashing the same way, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.

As it is the latest version of the driver and we dont have enough feedback about it till now, we will think about it as the last option.
My System SpecsSystem Spec
24 Oct 2013   #7
Jammillali

Windows 7 64-Bit SP1
 
 

My pc is not three years old i would say like 4weeks, i think i may of found a fix i took out the GPU and opened it up replaced the old thermal paste put it back together and threw it around the house, i put it back in everything started up, i went onto BF3, Setting ULTRA, played for just over an hour, CPU temp 55-60, GPU temp 67-68, now i will play again for like another hour, ill will let you know if i come across any issues, thanks for they anyway.
My System SpecsSystem Spec
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