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Windows 7: BSOD Error C0000135; No reboot after Command Prompt to get DMP files

22 Oct 2013   #21
M2E26

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
In case you have to reinstall (I don't hope) Windows 7 Home Premium x64 SP1 U (media refresh)X17-58997.iso


Burn it using Burn a CD or DVD from an ISO file
or use imgburn.

SFC not working...strange. system restore acts very strange. I gonna investigate the packages txt file
I'm downloading the file now (it's going to take a while at 3.1 GB). Thanks for the links.

I don't know much about text files or SFC, so thanks for investigating the c: package text file for me.

Quote:
You have tried all the usual startup repair and diagnostics stuff. You have very important stuff on disk? You have backup? You have external disk to make a backup?
And, I tried all the basic startup repair and diagnostic tool options on the Windows System Recovery Options menu. All options failed (e.g., startup repair, restore tool, windows memory diagnostic, etc.). Also, safe mode does not work.

I do have important work documents on the computer that I would like to recover from the computer if possible. I have an external Passport disk drive if needed. Unfortunately, I did not create any back up disks for our computer. If we can't fix the problem, do you think it will be possible to download my files onto the external drive before reinstalling Win 7?

Thanks again.


My System SpecsSystem Spec
.
22 Oct 2013   #22
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Is it a seagate or western digital disk?
My System SpecsSystem Spec
22 Oct 2013   #23
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote:
I do have important work documents on the computer that I would like to recover from the computer if possible. I have an external Passport disk drive if needed. Unfortunately, I did not create any back up disks for our computer. Is it possible to download our files and then just do a new reinstall Win 7?
You have only 1 volume ( C ) with important information? You have external disk with lots of free space?

You can make a backup or partition clone with macrium reflect for example. Imaging with free Macrium bootable ISO can be found there

Or use http://www.sevenforums.com/tutorials...cy-backup.html to save important stuff
My System SpecsSystem Spec
.

22 Oct 2013   #24
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

All options failed (e.g., startup repair, restore tool, windows memory diagnostic, etc.). =>memory diagnostics failed??????
My System SpecsSystem Spec
22 Oct 2013   #25
M2E26

Windows 7 Home Premium 64bit
 
 

My external disk drive has 700 GB of free storage space currently.

The brand of my external disk drive is "My Passport". (Does this answer your question correctly?)

Quote:
All options failed (e.g., startup repair, restore tool, windows memory diagnostic, etc.). =>memory diagnostics failed??????
Yes, all options failed. The memory diagnostics testing was completed, but I could not see the results because my computer would not show the result log after restarting the computer because I can't get to the user login page (per the memory diagnostics instructions). Is there another way to access the results?
My System SpecsSystem Spec
22 Oct 2013   #26
M2E26

Windows 7 Home Premium 64bit
 
 

And yes, I only have one drive to copy, c:/ is my only drive that I have files, docs, or pics that I need to save.
My System SpecsSystem Spec
22 Oct 2013   #27
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by M2E26 View Post
My external disk drive has 700 GB of free storage space currently.

The brand of my external disk drive is "My Passport". (Does this answer your question correctly?)

Quote:
All options failed (e.g., startup repair, restore tool, windows memory diagnostic, etc.). =>memory diagnostics failed??????
Yes, all options failed. The memory diagnostics testing was completed, but I could not see the results because my computer would not show the result log after restarting the computer because I can't get to the user login page (per the memory diagnostics instructions). Is there another way to access the results?
You can run memtest86 or the memory test you did before and just look at the screen. No reason to think memory is faulty. I want to know brand of internal disk if you know it.
My System SpecsSystem Spec
22 Oct 2013   #28
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

files can be saved using peppermint linux DVD as described before.
How to perform disk surface test with partition manager software - Partition Wizard? can be used to test the disk. ISO here Free download Magic Partition Manager Software, partition magic alternative, free partition magic, partition magic Windows 7 and server partition software - Partition Wizard Online last download.

So save important stuff (maybe all) to external disk. And post results of surface scan if disk is faulty. Burn the win7 install ISO as well, we need it later.
My System SpecsSystem Spec
22 Oct 2013   #29
M2E26

Windows 7 Home Premium 64bit
 
 

External HDD: My Passport uses Western Digital software, which is what I think you were asking before.
Internal HDD: Can I go into BIOS and find the manufacturer or the internal drive somehow?


I might be offline for the next 2 hours (time to walk to the post office and then make dinner. But, I will follow up with you either later this evening or tomorrow morning. Is that okay?

For tomorrow, I will run memtest86 (I assume this will work with Win 7 64 bits), download X17-58997 ISO for Win 7 OS reinstall (if necessary), and try to create a copy/partition of my files onto my WDC external HDD.

Thanks again for all your help. I would not have gotten this far without your support!!
My System SpecsSystem Spec
23 Oct 2013   #30
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

No real need to know the brand of internal disk. But you can find it in win7 "device management". Expand branche "disk drives" (don't know exactly how it's called in english).

How to perform disk surface test with partition manager software - Partition Wizard? can be used to test the internal disk. ISO here Free download Magic Partition Manager Software, partition magic alternative, free partition magic, partition magic Windows 7 and server partition software - Partition Wizard Online last download.

Report back after:
  • You burned the win7 install ISO. Test if it's really bootable. Don't reinstall win7 yet.
  • Burned partition wizard ISO and did a surface scan of internal disk. No bad sectors?
  • you copied important files or whole partition to an external disk
My System SpecsSystem Spec
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 BSOD Error C0000135; No reboot after Command Prompt to get DMP files




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