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#21
I'm downloading the file now (it's going to take a while at 3.1 GB). Thanks for the links.
I don't know much about text files or SFC, so thanks for investigating the c: package text file for me.
And, I tried all the basic startup repair and diagnostic tool options on the Windows System Recovery Options menu. All options failed (e.g., startup repair, restore tool, windows memory diagnostic, etc.). Also, safe mode does not work.You have tried all the usual startup repair and diagnostics stuff. You have very important stuff on disk? You have backup? You have external disk to make a backup?
I do have important work documents on the computer that I would like to recover from the computer if possible. I have an external Passport disk drive if needed. Unfortunately, I did not create any back up disks for our computer. If we can't fix the problem, do you think it will be possible to download my files onto the external drive before reinstalling Win 7?
Thanks again.