Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD no specific reason

23 Oct 2013   #1
homamkeh

windows 7
 
 
Random BSOD no specific reason

Hey guys,

So one of my friend's computers is blue screening for no reason. she only uses the computer to browse and type on MS word. it happens at random with no specific interval of time but on average i would say about once every two days.

The computer is an Acer V-571 MS2361 running windows 7 64bit.

Following the posting instructions I attached everything from the SF diagnostic tool but the memory dump file is way to big to upload (500MB).

Any help is much appreciated!


My System SpecsSystem Spec
.
23 Oct 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

There are no outdated drivers.

Please do the following:

Quote:
Based on the bugchecks, I would recommend you follow and complete the steps given below:
1. If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.

2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

3. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log

4. Run SFC /SCANNOW Command - System File Checker to check windows for integrity violations. Run it up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

5. Make scans with Kaspersky TDSskiller and ESET Online scanner.

6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.

7. Use Revo Uninstaller Free to uninstall stubborn software. Opt for Advanced Mode and uninstall the software, delete the leftover registry entries.

8. Use Crystal Disk Info to upload a screenshot of your Hard Drives (s). Test your Hard Drives (s) running a Hard Drive Diag.

9. Test and Diagnose RAM issues with RAM - Test with Memtest86+. Pay close attention to Part 3 of the tutorial "If you have errors" Take the test for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

10. Monitor hardware temperature for overheating issues with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:
My System SpecsSystem Spec
24 Oct 2013   #3
homamkeh

windows 7
 
 

Thanks for the reply. memtest has run for 12 hours no errors yet. i'll work on the other points above once i get a hold of the laptop again. might just do a full OS recovery and see if the problem still persists.
My System SpecsSystem Spec
.

24 Oct 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

A clean install is superior to a OS recovery:
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
Reply

 Random BSOD no specific reason




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Random BSOD. Not sure what is the reason
Hi, I have a system that keeps BSOD out of a sudden. I was wondering if anyone can help me. Using Bluescreenviewer, the 3 highlighted are ndis.sys ntoskrnl.exe vwififlt.sys Ive attached the crash dump Thanks!
BSOD Help and Support
BSOD At Random... No specific reason
Hi. Ive been troubleshooting this PC and its giving me a Hard Time. Im Including the SF Diagnostic zip. Ill Also put the machine information on the bottom. This machine has BSOD on Start Up and Shut Down makes no sense. Clean Install and Cloned Drive! System Specs: Custom Build OS Win 7...
BSOD Help and Support
Random BSOD, no specific reason. Stop code 0x0000007A
For the last three days whenever I log into my computer and do anything on it for 5-10 minutes it just randomly freezes everything and then bam, the BSOD. Not really sure what it could be... Asus X44H Windows 7 Home Premium x64 Thanks for the help in advance.
BSOD Help and Support
Random BSOD without aparent reason
Been having this problems for a couple of months, some times the computer works fine and suddenly it starts crashing with a BSOD. SO far the only thing i have done is to update the graphic drivers and got rid of daemon tools as I read in a post using the search function but keeps happening. ...
BSOD Help and Support
Many BSOD's without any specific reason
Hi! First of all, sorry for my English, it's not my first language :). To the point- specs of my comp- AMD Phenom II X2 550 (no OC), 4 Gb Memory (Kingston), Geforce GTX 260 (latest drivers), Chieftec 600W, Windows 7 Professional 64 Bit. From time to time, without any specific reason, I've got...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:56.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App