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Windows 7: BSOD at Randomtimes, WDF1000.sys 0x1e when idle or under load.

24 Oct 2013   #1
Kitsunefoxie

Windows 7 64 Bit SP1
 
 
BSOD at Randomtimes, WDF1000.sys 0x1e when idle or under load.

Hi guys, I'm new to the forums, but not to computers. I've been suffering with this bsod for a while now, it's only just started and consistantly comes up saying that Firestorm Release is at fault. Firestorm is a Viewer for Secondlife that i have been using for a long time without any issue. I was getting bluescreen earlier aswell in the week relating to my Marvell 8056 Lan drivers, but i updated those and those stopped, then the WDF1000.sys started. I'm pretty much at a loss Windebug does'nt seem to be able to pinpoint it correctly,. But i'm going to post up my dumps and so on.

This happens under load sometimes, but i've a brand new powersupply a Bequiet! 600W.

Now i remember a while back, year or so, When i turned off C&Q and C1e support int he bios, the crashes stopped, but since my computer is idle often i did'nt think it wise to leave it running full power all the time.

Just a quick note. I reset everything back to Auto in the bios Cpu/ram to rule that out.


My System SpecsSystem Spec
.
24 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

One of yesterday's BSOD ....
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys

Probably caused by : sptd.sys ( sptd+46ae8 )
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall the program at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Also, USB related issues are there in all the three crash dumps. Remove the webcam, at least as a test. Observe if it is BSODing there in absence of the webcam or not.
Code:
fffff880`0378caa0 fffff880`048d7b0f USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15
fffff880`0378cb80 fffff880`048d566f USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
fffff880`0378cbe0 fffff880`048c6f89 USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
fffff880`0378cc20 fffff880`010d6ae8 USBPORT!USBPORT_Xdpc_Worker+0x1d9
Let us know the situation after doing these two.
My System SpecsSystem Spec
24 Oct 2013   #3
Kitsunefoxie

Windows 7 64 Bit SP1
 
 

I'm pretty sure i unistalled SPTD last night with that program, Yeah i did unistall SPTD with that, because Uninistall is greyed out. And there's no webcam installed anymore as i removed the lifecam software yesterday.

Thanks for your reply!

The only things plugged into my USB are My keyboard mouse and Wacom Tablet.
My System SpecsSystem Spec
.

24 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, then all the possible options those can be taken form the crash dumps are already taken. If you have communicated about those in your original post, it would have been a better idea.

Test for any failing driver in that case. Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
24 Oct 2013   #5
Kitsunefoxie

Windows 7 64 Bit SP1
 
 

Yep, as soon as i enabled and rebooted i got a bluescreen, i let it do it twice with RTCore64.sys
Apparently this is MSi afterburner, which im going to remove now, i really only use it to controll the fan on the gpu, but here are the dumps.

I'll let reboot normally, as im in safemode right now, and see if it bluescreens again and then give you the following memory dumps.
My System SpecsSystem Spec
24 Oct 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well done, as both the DV enabled crashes pointed the same thing out; and afterburner is really problem causer.

And, Your plan for the next is the right action. You know how to troubleshoot a computer.
My System SpecsSystem Spec
24 Oct 2013   #7
Kitsunefoxie

Windows 7 64 Bit SP1
 
 

Quote   Quote: Originally Posted by Arc View Post
Well done, as both the DV enabled crashes pointed the same thing out; and afterburner is really problem causer.

And, Your plan for the next is the right action. You know how to troubleshoot a computer.

Aw thanks :>

I only really know some things, no idea how to read dumps like you can. But yeah, if i can't sort it out, i'll come ask for help :>

No BSOD's yet.
My System SpecsSystem Spec
24 Oct 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Reading dumps is not really hard .... you can learn it easily if you want. The real thing is to decide the appropriate course of action among a lot of possible alternatives, which you can do for sure.

If you are interested about reading dumps, we have some nice resources in our forum .... Have a look at Debugging A BSOD - My way ....
My System SpecsSystem Spec
24 Oct 2013   #9
Kitsunefoxie

Windows 7 64 Bit SP1
 
 

Well so far it's been a solid six hours without a Bluescreen with Driver Verifier running. I think it would have bluescreened by now if there were more issues left.
My System SpecsSystem Spec
25 Oct 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Disable Driver Verifier.

Considering it as solved in that case.

If it starts to create problems again, unmark it and continue discussion
My System SpecsSystem Spec
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 BSOD at Randomtimes, WDF1000.sys 0x1e when idle or under load.




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