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Windows 7: BSOD 0x000000C2 this morning after I shutdown last night.

24 Oct 2013   #1
ThaWade

windows 7 Home Premium 64bit
 
 
BSOD 0x000000C2 this morning after I shutdown last night.

Last night I clicked the shutdown button. Windows starting shutting down so I left the room. Got up today to find a BSOD on the screen. Previously I had problems with my PC acting if someone were pressing the power button causing a hard reset. Ran a stress test. Everything seemed fine until the BSOD this morning.
Attached are my dump files from the sf diagnostic tool.

Hopefully this is all the info that's needed.


My System SpecsSystem Spec
.
24 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi ThaWade.

The BSOD is caused by Acronis True Image Snapshot Manager driver.
Code:
fffff880`0849dcf8  fffff880`0198b732Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
 snapman+0x22732
And, it is old.
Code:
fffff880`01988000 fffff880`019ce000   snapman    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\snapman.sys
    Image name: snapman.sys
    Timestamp:        Wed Mar 09 18:52:38 2011 (4D777F1E)
    CheckSum:         0004F614
    ImageSize:        00046000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
In this situation, you should either install install the latest version of Acronis or uninstall it.
My System SpecsSystem Spec
24 Oct 2013   #3
ThaWade

windows 7 Home Premium 64bit
 
 

thanks for that, I'll uninstall it since its the only version Western Digital provides.

If you don't mind me asking where did you find that? Was it in one of the text documents or the dump files?
My System SpecsSystem Spec
.

24 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by ThaWade View Post
thanks for that, I'll uninstall it since its the only version Western Digital provides.

If you don't mind me asking where did you find that? Was it in one of the text documents or the dump files?
lol ... crash reports are contained in the crash dumps The text and nfo documents provide the necessary premises to infer from the crash reports. So all are important.
My System SpecsSystem Spec
24 Oct 2013   #5
ThaWade

windows 7 Home Premium 64bit
 
 

Alright good information for the future. I've never tried to troubleshoot BSOD's before I usually just ignored them lol .. thanks again.

I'd like to keep this thread open for a few days to make sure I don't get another one. Since I've been having alot of issues lately. Is that ok?
My System SpecsSystem Spec
24 Oct 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That is what you need to do
It is not certain that some other element are also weak there, and may fail at the immediate next.

You need to observe for one week at least.
My System SpecsSystem Spec
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 BSOD 0x000000C2 this morning after I shutdown last night.




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