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Windows 7: 0x01E BSOD with factory-built PC, both before and after reformatting


26 Oct 2013   #1

Windows 7 x64
 
 
0x01E BSOD with factory-built PC, both before and after reformatting

0x01E was the last BSOD code, but they vary.

I've had this secondary computer for 2 and a half years now but it was very rarely used. Partly because of things getting in the way but also because it just bluescreens constantly. It is mainly used for playing games, so most of the BSOD occur during that, but it can randomly occur elsewhere.

It is factory-built and has had issues since I first got it. One of the first things I tried, since it was already new, was to completely reinstall windows and reformat the disk while doing it. The problem persisted. At this point I was thinking it may be a hardware issue. Today I ran memcheck86 and it got through two passes with no errors (I will try letting it run overnight for more passes to be sure). I also tried physically removing the RAM to test each one, but the problem is I can never just make it BSOD, it is seemingly random and often won't do it when I want it to do it.

Perhaps it is a driver (though there is very little installed on the PC at all, because it is so rarely used, and even less when it first started doing this), but I'm not entirely sure how to go about narrowing it down.

Some of the most recent "cause addresses" for the BSODs:

ntoskrnl.exe+75c00
ntoskrnl.exe+b6ab3
ntoskrnl.exe+705c0
ntoskrnl.exe+705c0
ntoskrnl.exe+705c0
Npfs.SYS+6e9f
rdyboost.sys+91b0
rdyboost.sys+91b0
nvlddmkm.sys+c38040
win32k.sys+928f2
rdyboost.sys+91b0
ntoskrnl.exe+705c0
ntoskrnl.exe+70700
win32k.sys+ce301

If you need different/more information, let me know, and thanks




Attached Files
File Type: zip open.zip (1.25 MB, 2 views)
My System SpecsSystem Spec
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26 Oct 2013   #2

Windows 7 Home Premium x64
 
 

Hello and welcome to SF .

The majority of the bugchecks appear to be caused by AVG and COMODO.
Please uninstall both and install MSSE as an alternative.


Please scan for possible infection and file corruption.

(*Kaspersky Rescue CD from a USB thumbdrive)


Please follow this detailed quote and update the driver.

Quote   Quote: Originally Posted by Arc View Post
Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Keep us posted .
My System SpecsSystem Spec
26 Oct 2013   #3

Windows 7 x64
 
 

AVG/Comodo removed and Nvidia drivers removed and then installed clean.

TDSS-Killer found no problems.
Kaspersky Rescue CD found no problems.
SFC/ SCANNOW corrected problems. I looked at the (gigantic) log file, but can't make heads or tales of it.

P.S. Your Drivers - Clean Left over Files after Uninstalling is unavailable to me. Either it has been removed or I don't have permission to view it.

Now I guess I play the waiting game and see if any more BSOD show up. I don't know how to read driver errors, but if you are fairly certain it is a software and not a hardware issue, I am willing to just reformat again if the problem persists and this time not install AVG/Comodo. I'm curious as to why they cause such problems on some systems and not others (they are installed on all my machines).
My System SpecsSystem Spec
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27 Oct 2013   #4

Windows 7 Home Premium x64
 
 

Hi thanks for the update .
Yep you're right sorry about the broken tutorial link it has been withdrawn at the moment.
As you said now it's a waiting game , it's been 14 hours since (at the time of writing this post)
and it will probably be more when you read it, how are things going so far?
My System SpecsSystem Spec
27 Oct 2013   #5

Windows 7 x64
 
 

Well I left it on overnight and it is still running fine, but I can't remember if it ever crashed while sitting idle before. I still have to try testing it with gameplay.
My System SpecsSystem Spec
27 Oct 2013   #6

Windows 7 Home Premium x64
 
 

Thanks for the update .
You can check the minidump folder for new bugchecks that might have been.
Code:
C:\Windows\minidump
Keep updating.
My System SpecsSystem Spec
27 Oct 2013   #7

Windows 7 x64
 
 

Well, no new files in that folder for today, but I tried leaving Minecraft running and came back to a crash report. Though that may just be because I haven't updated JAVA. Then I tried playing Left 4 Dead 2. Every time I launch it, it will hang at a black screen until I hit Ctrl+Alt+Delete or tab out and it will show this error message:

"Left 4 Dead 2 - left4dead2.exe - Entry Point Not Found

The procedure entry point RIB_unregister_interface could not be located in the dynamic link library mss32.dll"

After I exit that message, L4D2 is in the destkop toolbar and can then be played as normal. Though it did lock up once and the process needed to be ended once during about 30 minutes of play.

I'm considering simply reinstalling the OS again and reformatting the hard drive and just not install Comodo and AVG this time.
My System SpecsSystem Spec
28 Oct 2013   #8

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by open View Post
Well, no new files in that folder for today, but I tried leaving Minecraft running and came back to a crash report. Though that may just be because I haven't updated JAVA. Then I tried playing Left 4 Dead 2. Every time I launch it, it will hang at a black screen until I hit Ctrl+Alt+Delete or tab out and it will show this error message:

"Left 4 Dead 2 - left4dead2.exe - Entry Point Not Found

The procedure entry point RIB_unregister_interface could not be located in the dynamic link library mss32.dll"

After I exit that message, L4D2 is in the destkop toolbar and can then be played as normal. Though it did lock up once and the process needed to be ended once during about 30 minutes of play.

I'm considering simply reinstalling the OS again and reformatting the hard drive and just not install Comodo and AVG this time.
What kind of crash?
A user mode crash meaning a program stopped responding and crashed to the desktop
or a blue screen WERFault window the one letting you know that Windows has recovered from an unexpected shutdown (the kind after the automated restart)?

From what you're describing I lean towards the user-mode crash.
A clean install, if you don't mind going through it, is a good starting point to eliminate any software issues.

You can follow the steps in the linked tutorial to achieve a perfect install.
Is any component in your system overclocked?
Have you had any kind of malware /virus infection?
Are the errors specific to L4D2 and Minecraft?
My System SpecsSystem Spec
28 Oct 2013   #9

Windows 7 x64
 
 

The "crash" was the game completely froze. Like the gameplay just stopped and everything was at a standstill with no sound and it remained unresponsive until Ctrl+Alt+Del to end the process.

I am very doubtful there is any malware or virus infection because the computer is very very rarely used and when it is used, it is for playing games on two computers at once, so it is basically never used for browsing the internet. Plus I would occasionally scan it with AVG.

As for being specific to those two games, they are the only ones I have tried. There aren't too many installed (four total, I believe), I will try again tonight. Perhaps with a different game as well.

Though that startup error message about the mss32.dll happens 100% of the time L4D2 is launched, so if I can't figure out what that dll is, I will end up doing the clean install anyway.
My System SpecsSystem Spec
28 Oct 2013   #10

Windows 7 Home Premium x64
 
 

Thanks for the feedback .

So it was a user mode form of "CTD".
Maybe you're pushing the GPU beyond its limits?
Do you monitor the temperatures in some manner?
Did you have a look inside the case recently looking for dust accumulation?
My System SpecsSystem Spec
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 0x01E BSOD with factory-built PC, both before and after reformatting




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