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Windows 7: BSOD 0x1000007e at power on my PC with ntoskrnl.exe driver volsnap.sys

26 Oct 2013   #1
mgiCABJ

Windows 7 Professional x64
 
 
BSOD 0x1000007e at power on my PC with ntoskrnl.exe driver volsnap.sys

Hi All, my name is Mariano, from Argentina (and sorry for my English :-D)
I need your help on these BSODs

I have BSOD 0x1000007e at power on my PC with ntoskrnl.exe and driver volsnap.sys at turn on my PC. Also,
the PC automatically restart and I have a deformed screen of ASUS.
I turn off and turn on the pC and work normally, but randomly I have BSOD again.



My configuration is Windows 7 Ultimate x64 SP1 with last drivers, last BIOS and last Windows updates.
reinstalled repeatedly. With another video card and others RAM memories and another HDD.

* Processor AMD Athlon II X4 640
* Mainboard Model ASUS M4N68T-M LE
* 8gb RAM (2x4 gb)
* 2tb HDD
* Video Card NVIDIA GeForce GT 520

Attached, the zip with logs of SF_Diagnostic_Tool


Please, could you help me? I cannot continue with this problem!!

Thanks!!


My System SpecsSystem Spec
.
26 Oct 2013   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

CABJ mate these two errors are often associated with memory and power problems ntoskrnl.exe and security volsnap.sys I know it says security essentials but this could mean anything

Do if you can get into safe mode try these first


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html
My System SpecsSystem Spec
27 Oct 2013   #3
mgiCABJ

Windows 7 Professional x64
 
 
reply

hi ICit2lol! thanks for you reply!!
At turn off and turn on the pc, works fine (but randomly I have the BSOD)
Attached, a new log for Diagnostic tool with a today BSOD.

Whats the correct voltage configuration of my RAM? I have 2 modules with these specifications:

DDR3
PC3 - 10700 667mhz
Saikano Memory
4gb RAM

My motherboard are ASUS M4N68T-M LE. I use the ram configuration on default (automatically) and in 1.5V and the problem persist, Also with a another Ram modules (kingston PC3 10700 2gb)

Please, could you help me?

Best regards
My System SpecsSystem Spec
.

27 Oct 2013   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hmm now I cannot advise you on the RAM voltages and if I were you I would leav them at that default.

Now it might be an idea to run a memtest

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthisone you will need to make a bootable disk set the BIOS to optical (or USB ifpreferred) boot the machine and let it run for at LEAST 8 passes unless theerrors come up straight away. Takes fair time to complete and some leave itrunning overnight.
But before you do that reseat all the cable sticks and cards and if you feel confident enough this is some thing else I do

SLOTCLEANING

Now as for the slots to clean them use astrip of old credit card about 1/2 inch wide nip the corners off one end - preferably round them offhold apiece of thin lint free cloth over the end dab on some form of alcohol - isopropyl alcohol (what we swab the skin with before an injection) is good and GENTLY swipe along the slots.

This can also be done for the GPU slot/s.

see pic
My System SpecsSystem Spec
28 Oct 2013   #5
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Do the chdsk and sfc scan that was requested. The Code 7E can be a corrupt OS file due to ocverclocking. Use the motherboard default settings. The volsnap.sys is Windows back up, try turning it off.
My System SpecsSystem Spec
29 Oct 2013   #6
mgiCABJ

Windows 7 Professional x64
 
 
reply

hi Britton30 andICit2lol!!!

thanks for your reply.

I'm not overclocking the processor, Windows is recently installed. Also, I turn off and turn on the pc and works fine, but randomly have the BSOD.

I will try the memtest, but are new ram modules and with another Ram modules I have the problem too.
My System SpecsSystem Spec
29 Oct 2013   #7
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Hardware can fail at any time or be bad when new. It could also be due to your having mis-matched RAM modules. It's always best for them to be a matched set. even the same model from the same manufacturer can foul things up unless purchased as a set. Each module has up to 16 chips on it so they are carefully selected to work together.
My System SpecsSystem Spec
29 Oct 2013   #8
mgiCABJ

Windows 7 Professional x64
 
 

hi!!
the modules are equals:

DDR3
PC3 - 10700 667mhz
Saikano Memory
2 X 4gb RAM

In the past I used 2 x 2gb kingston.
My System SpecsSystem Spec
29 Oct 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is hardware error.
Code:
BugCheck 3B, {c0000005, fffff80002efbf5b, fffff88009925ed0, 0}

Probably caused by : hardware ( nt!AlpcpSignalAndWait+8b )

Followup: MachineOwner
-----------------------------------------------------------------------
BugCheck 1000007E, {ffffffffc000001d, fffff80002ae299b, fffff88002e9ba28, fffff88002e9b280}

Probably caused by : hardware ( volsnap!VspWorkerThread+80 )

Followup: MachineOwner
---------
Start with some hardware tests ......

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Let us know the results.
My System SpecsSystem Spec
29 Oct 2013   #10
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Do this too as suggested by ICit2lol.
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
Reply

 BSOD 0x1000007e at power on my PC with ntoskrnl.exe driver volsnap.sys




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