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Windows 7: Intermittent BSOD Bugcheck code 0x3b


27 Oct 2013   #1

Windows 7 64 Bit
 
 
Intermittent BSOD Bugcheck code 0x3b

Had to breakdown my setup around the other day (new carpet being installed) and after getting everything set back up I began to get bluescreens (was using windows 8 at the time). I reformatted the drive and installed Windows 7 but have still been getting some intermittent BSOD, for example only one BSOD yesterday during the day (computer was in use all day) and then a BSOD overnight while I slept. I ran a memtest with no errors. I opened up the case and made sure everything was seated correctly and blew out the dust. I went back to old graphics drivers in case the new ones had some issue. Still can't seem to find the cause. I don't know what else to do so I am hoping someone here can help me figure this out!



Attached Files
File Type: zip BSOD Report.zip (579.4 KB, 1 views)
My System SpecsSystem Spec
.

27 Oct 2013   #2

Windows 7 Home Premium x64
 
 

Hello and welcome .
The bugchecks are all the same 0x3B (as you mentioned) with an NTSTATUS code of 0xc0000005
or Access Violation which happens when a driver attempts to access an address space
that it doesn't have the privilegesto, in other words it doesn't belong to that program.

These bugchecks has been linked to a GPU driver passing on bad data, yours is no exception
the common denominator between the bugchecks is nvlddmkm.sys.

Download and save Info.bat to the desktop.

Open an elevated command prompt and then type the following command:

Code:
cd C:\Users\<Username>\Desktop
Then type:

Code:
Info.bat
The batch file will begin to run, the SystemInfo.txt file will be saved to your C:\ partition,
the MSINFO32 file will simply open, therefore click File and then Save.
Chose the save location as your Desktop, and then copy the two files into a zipped folder.

Upload the zipped folder in your next post.
Info.bat



Please follow this detailed quote and update the driver.

Quote   Quote: Originally Posted by Arc View Post
Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Keep us posted.


My System SpecsSystem Spec
27 Oct 2013   #3

Windows 7 64 Bit
 
 

After running the info.bat and saving, it only outputs one file which I am attaching. What is the other file that you wanted me to include?

Thank you so much for the help, I really appreciate it. I have done as requested with the graphics driver, will update if I have another BSOD.


Attached Files
File Type: zip SysInfo.zip (61.3 KB, 1 views)
My System SpecsSystem Spec
.


28 Oct 2013   #4

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by rathburnmd1 View Post
After running the info.bat and saving, it only outputs one file which I am attaching. What is the other file that you wanted me to include?

Thank you so much for the help, I really appreciate it. I have done as requested with the graphics driver, will update if I have another BSOD.
Hi thanks , but that is not the file I was looking for.
The file is now located at:
Code:
C:\systeminfo.txt
Please upload that file .
My System SpecsSystem Spec
28 Oct 2013   #5

Windows 7 64 Bit
 
 

Ah, sorry!


Attached Files
File Type: zip systeminfo.zip (1.8 KB, 1 views)
My System SpecsSystem Spec
28 Oct 2013   #6

Windows 7 Home Premium x64
 
 

Thanks.
Update which ever way things turn up .
My System SpecsSystem Spec
28 Oct 2013   #7

Windows 7 64 Bit
 
 

Just got another one, attaching the tool report.


Attached Files
File Type: zip BSODINFO.zip (921.5 KB, 1 views)
My System SpecsSystem Spec
28 Oct 2013   #8

Windows 7 Home Premium x64
 
 

Hi thanks for the update .
Those (you actually had three new dumps) bugchecks are almost identical to the rest, time for some tests.

BTW what is the make and model of your PSU?

Quote   Quote: Originally Posted by Arc View Post
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Quote   Quote: Originally Posted by Arc View Post
First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
Like the quote states, let us know .
My System SpecsSystem Spec
28 Oct 2013   #9

Windows 7 64 Bit
 
 

I have a Corsair Pro Series AX 850 PSU. I ran a pass of memtest without issue the other night (it takes about 2 hrs for a pass with the 32g of RAM I have). I will set that to run tonight before I go to bed. I went ahead and turned on Driver verifier, will update with anymore dumps.

Thanks again for all your help!
My System SpecsSystem Spec
28 Oct 2013   #10

Windows 7 Home Premium x64
 
 

Thanks .
32GB is going to take a while..
It's important to not chage your PC usage habits just because driver Verifier is enabled, it even more important
to use the PC as you would normally to give a correct representation of what usually causes the bugchecks .
My System SpecsSystem Spec
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 Intermittent BSOD Bugcheck code 0x3b




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