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Windows 7: BSOD after new windows installation. nvlddmkm.sys and ntoskrnl.exe

28 Oct 2013   #1
giorg0s

Windows 7 x64
 
 
BSOD after new windows installation. nvlddmkm.sys and ntoskrnl.exe

Installed windows yesterday and today I got 4 BSODs. I run whocrashed and three of them say ntoskrnl.exe and one nvlddmkm.sys but I couldn't find the solution googling. I'm attaching the minidumps. Thank you


My System SpecsSystem Spec
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29 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

My System SpecsSystem Spec
29 Oct 2013   #3
giorg0s

Windows 7 x64
 
 

Uploaded. Sorry for that.
My System SpecsSystem Spec
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29 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

You need to uninstall AVG.
Code:
fffff880`033852b8  fffff880`041ae545Unable to load image \SystemRoot\system32\DRIVERS\avgtdia.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgtdia.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdia.sys
 avgtdia+0x2d545
Uninstall AVG. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Well, you need to perform deeper scans for virus. Atatprt.sys is most vulnerable to rootkits.
Code:
fffff880`033851e0  fffff880`0114f1a0 ataport!WPP_MAIN_CB
Scan the system for possible virus infection with the following programs.
Update the network driver from Realtek ..... get the Win7 and WinServer 2008 R2 Auto Installation Program dated 2013/9/24.

Let us know the results.

If the crashes continue to occur, we will search for AVG leftovers in the system, as AVG leftovers are as harmful as AVG itself.
My System SpecsSystem Spec
29 Oct 2013   #5
giorg0s

Windows 7 x64
 
 

Thank you. Will let you know if I get a bsod.
My System SpecsSystem Spec
29 Oct 2013   #6
giorg0s

Windows 7 x64
 
 

Thank you. Will let you know if I get a bsod.
My System SpecsSystem Spec
30 Oct 2013   #7
giorg0s

Windows 7 x64
 
 

No bsod yet but today the computer froze completely without getting a BSOD and I had to manually reset. What do I do?
My System SpecsSystem Spec
30 Oct 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

If you get any further BSOD , let us know.
My System SpecsSystem Spec
02 Nov 2013   #9
giorg0s

Windows 7 x64
 
 

Got another bsod today after 3 days.
My System SpecsSystem Spec
02 Nov 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

It is a different BSOD. A stop 0x116, a display/graphics issue.

Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Are you overclocking?
Code:
CPUID:        "Intel(R) Core(TM) i7 CPU       K 875  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: 2942
As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Let us know the results.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a875010, fffff8800f1be084, ffffffffc00000b5, a}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+153084 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800a875010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f1be084, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+153084
fffff880`0f1be084 803d5ec4720000  cmp     byte ptr [nvlddmkm+0x87f4e9 (fffff880`0f8ea4e9)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0539c9c8 fffff880`0fcf5140 : 00000000`00000116 fffffa80`0a875010 fffff880`0f1be084 ffffffff`c00000b5 : nt!KeBugCheckEx
fffff880`0539c9d0 fffff880`0fcf4f1b : fffff880`0f1be084 fffffa80`0a875010 00000000`00000000 fffffa80`09a0e410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0539ca10 fffff880`0fd9bf13 : fffffa80`0a875010 00000000`c00000b5 00000000`00000000 fffffa80`09a0e410 : dxgkrnl!TdrIsRecoveryRequired+0x273
fffff880`0539ca40 fffff880`0fdc5d50 : fffffa80`00000000 00000000`0002d252 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0539cb20 fffff880`0fdc4437 : 00000000`00000102 00000000`00000000 00000000`0002d252 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0
fffff880`0539cb50 fffff880`0fd972d2 : ffffffff`ff676980 fffffa80`09a0e410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`0539cbf0 fffff880`0fdc3ff6 : 00000000`00000000 fffffa80`0a203d50 00000000`00000080 fffffa80`09a0e410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`0539cd00 fffff800`02f7a2ea : 00000000`03c1316d fffffa80`097318b0 fffffa80`06707990 fffffa80`097318b0 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0539cd40 fffff800`02cce8e6 : fffff800`02e58e80 fffffa80`097318b0 fffff800`02e66cc0 fffff800`02ce9454 : nt!PspSystemThreadStartup+0x5a
fffff880`0539cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+153084
fffff880`0f1be084 803d5ec4720000  cmp     byte ptr [nvlddmkm+0x87f4e9 (fffff880`0f8ea4e9)],0

SYMBOL_NAME:  nvlddmkm+153084

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  525da526

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

4: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f06b000 fffff880`0fc98000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 16 01:57:18 2013 (525DA526)
    CheckSum:         00C04839
    ImageSize:        00C2D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BSOD after new windows installation. nvlddmkm.sys and ntoskrnl.exe




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