BSOD - 0x0000007e

Prejudice182 · 29 Oct 2013

My computer has started to BSOD recently. I upgraded my computer without a fresh install of Windows, so I suspect a misplaced driver to be the issue. It usually happens when I am away from it, so I never see the screen, but BlueScreenView has been helpful in finding the error code.

Arc · 29 Oct 2013

The crash dump blames to Logitech Camera driver.

Code:

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 7E, {ffffffffc0000005, fffff88005ab5fc6, fffff88003cc7758, fffff88003cc6fb0}

*** WARNING: Unable to verify timestamp for lvrs64.sys
*** ERROR: Module load completed but symbols could not be loaded for lvrs64.sys
Probably caused by : lvrs64.sys ( lvrs64+2fc6 )

Followup: MachineOwner
---------

2: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88005ab5fc6, The address that the exception occurred at
Arg3: fffff88003cc7758, Exception Record Address
Arg4: fffff88003cc6fb0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
lvrs64+2fc6
fffff880`05ab5fc6 ??              ???

EXCEPTION_RECORD:  fffff88003cc7758 -- (.exr 0xfffff88003cc7758)
ExceptionAddress: fffff88005ab5fc6 (lvrs64+0x0000000000002fc6)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000001e65c94
Attempt to read from address 0000000001e65c94

CONTEXT:  fffff88003cc6fb0 -- (.cxr 0xfffff88003cc6fb0)
rax=0000000000000000 rbx=fffffa80081ff6e0 rcx=0000000000000001
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88005ab5fc6 rsp=fffff88003cc7990 rbp=0000000001e65c70
 r8=0000000000000000  r9=0000000001e65c70 r10=0000000000000002
r11=0000000001e65c70 r12=fffffa80087e11f0 r13=0000000000000000
r14=0000000001e65c70 r15=0000000001e65c70
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
lvrs64+0x2fc6:
fffff880`05ab5fc6 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000001e65c94

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003cb9100
GetUlongFromAddress: unable to read from fffff80003cb91c0
 0000000001e65c94 Nonpaged pool

FOLLOWUP_IP: 
lvrs64+2fc6
fffff880`05ab5fc6 ??              ???

FAILED_INSTRUCTION_ADDRESS: 
lvrs64+2fc6
fffff880`05ab5fc6 ??              ???

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88005ab5fc6

STACK_TEXT:  
fffff880`03cc7990 00000000`00000000 : fffffa80`0aea6b28 00000000`00000000 00000000`00000000 fffffa80`0aea6b70 : lvrs64+0x2fc6


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  lvrs64+2fc6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: lvrs64

IMAGE_NAME:  lvrs64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  505cb9b9

STACK_COMMAND:  .cxr 0xfffff88003cc6fb0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_BAD_IP_lvrs64+2fc6

BUCKET_ID:  X64_0x7E_BAD_IP_lvrs64+2fc6

Followup: MachineOwner
---------

2: kd> lmvm lvrs64
start             end                 module name
fffff880`05ab3000 fffff880`05b07000   lvrs64   T (no symbols)           
    Loaded symbol image file: lvrs64.sys
    Image path: lvrs64.sys
    Image name: lvrs64.sys
    Timestamp:        Sat Sep 22 00:32:17 2012 (505CB9B9)
    CheckSum:         000612AC
    ImageSize:        00054000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to update it from Logitech Support - Downloads, Manuals, FAQs & More.