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Windows 7: BSOD when watching flash videos (error code changes?)

11 Nov 2013   #21
ExtremeDude2

Windows 7 home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post
If you dont try to export it to text and dont supply it, it is totally your loss only.
I agree, but I told you it is on the first page of the thread (not the OP)


My System SpecsSystem Spec
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11 Nov 2013   #22
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

When a simpler than the simplest thing that works for everybody but not for you, there is some severe issue.

And, if you cannot execute MSINFO32 file only, I doubt that you will not be able to do the other steps of the troubleshooting. Those are even harder.

You can try a Clean Install Windows 7.
My System SpecsSystem Spec
11 Nov 2013   #23
ExtremeDude2

Windows 7 home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post

EDIT: The little extent of information you have supplied .... we see AMD Overdrive is still present there.
Code:
==================================================
Driver Name       : AODDriver2.sys
Address           : 00000000`07150000
End Address       : 00000000`07182000
Size              : 0x00032000
Load Count        : 1
Index             : 165
File Type         : System Driver
Description       : AMD OverDrive Service Driver
Version           : 4.2.0.0
Company           : Advanced Micro Devices
Product Name      : AMD OverDrive Service Driver
Modified Date     : 5/23/2013 11:48:54 PM
Created Date      : 5/23/2013 11:48:54 PM
Filename          : C:\Program Files (x86)\AMD\OverDrive\amd64\AODDriver2.sys
File Attributes   : A
Service Name      : AODDriver4.2.0
Service Display Name: AODDriver4.2.0
Digital Signature : 
==================================================
Will hope your next reply will let us see that you have performed the suggested steps.
Sorry about that, I probably uninstalled it right after uploading that. As for the MSINFO32, you mentioned a .txt and a .nfo so i am unsure which you want, I have uploaded a .txt (I can reupload if you want), but every time I try to create a .nfo it is corrupt, perhaps you misunderstood me when I said:

Quote   Quote: Originally Posted by ExtremeDude2
only a .txt couldn't get the .nfo to work
I should have put a comma after ".txt" so maybe you read it wrong?
My System SpecsSystem Spec
.

11 Nov 2013   #24
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You just have to export it. File > Export. The extension will be detected by itself.
My System SpecsSystem Spec
11 Nov 2013   #25
ExtremeDude2

Windows 7 home Premium 64 bit
 
 

I wasn't talking about saving I was talking about what I said before, but any rate I guess you want me to reupload it so I'll do it in the morning as I'm running memttest now
My System SpecsSystem Spec
11 Nov 2013   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Got it in the first page. That file will help us a lot to match with your issues.

The HD4 is an external HDD. Better you disconnect that one for the troubleshooting time.

You are getting stop 0x3B BSODs (one crash dump is giving wrong symbols, and one screenshot). It is mostly caused by Device Drivers (specially graphics drivers) and/or RAM.

As you are on memtest now, I am assuming that you already have done the uninstallations etc suggested earlier. I want to add two more things there in my suggestion.

First, you should use a WHQL display driver. Your driver says ....
Code:
Driver Version: 13.250.18.0
That means you are using AMD Catalyst 13.11 Beta 9.2(13.250.18.0 November 7) driver. Uninstall it following Drivers - Clean Left over Files after Uninstalling and then install 13.9 WHQL only, from Latest AMD Catalyst Video Driver for Windows 7.

And, can you let Hamachi go, for the time being, for this reason?
Code:
Name    LogMeIn Mirror Driver    
PNP Device ID    ROOT\DISPLAY\0000    
Adapter Type    Not Available, LogMeIn, Inc. compatible    
Adapter Description    LogMeIn Mirror Driver    
Adapter RAM    Not Available    
Installed Drivers    Not Available    
Driver Version    7.1.542.0    
INF File    lmimirr.inf (lmimirr section)    
Color Planes    Not Available    
Color Table Entries    4294967296    
Resolution    1920 x 1080 x 60 hertz    
Bits/Pixel    32    
Driver    c:\windows\system32\drivers\lmimirr.sys (2.50.0.596, 11.28 KB (11,552 bytes), 6/8/2012 12:05 PM)
It installs a display driver, which we will need to avoid right now.

As we have lack of data (no executable crash dump), we are trying to find the issue based on the bugcheck code, and so it is becoming lengthy
My System SpecsSystem Spec
11 Nov 2013   #27
ExtremeDude2

Windows 7 home Premium 64 bit
 
 

Hmm, I haven't plugged in (much less used) that HDD in ages.

The only reason I'm using the beta GFX drivers is because even when using the stable drivers I was getting BSOD so I tried installing the beta to see if it would help.

I'll go ahead and uninstall that now.

Quote   Quote: Originally Posted by Arc View Post
As we have lack of data (no executable crash dump), we are trying to find the issue based on the bugcheck code, and so it is becoming lengthy
Well if you are talking about the minidump I uploaded one in the OP (not error 0x3B though as I find the error changes some times)
My System SpecsSystem Spec
11 Nov 2013   #28
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Unfortunately that crash dump is not giving any more information other than it is a stop 0x3B.

About the HDD ... from your event logs ....
Code:
Event[33681]:
  Log Name: System
  Source: Disk
  Date: 2013-09-03T08:24:55.044
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Ryan-Desktop
  Description: 
The driver detected a controller error on \Device\Harddisk4\DR4.
You use the WHQL 13.4 display driver, which is stable itself. It never caused any issue on itself.

What is the result of the memtest?
My System SpecsSystem Spec
11 Nov 2013   #29
ExtremeDude2

Windows 7 home Premium 64 bit
 
 

Hmm, maybe I'll have to look into that HDD

I guess I'll roll back my GFX drivers just to be safe, you say I should install 13.4 or 13.9?

As for the memtest it came back without any errors
My System SpecsSystem Spec
11 Nov 2013   #30
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good to know the results of the memtest.

As you have said that you had issues with 13.9 driver, better you try 13.4.
My System SpecsSystem Spec
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 BSOD when watching flash videos (error code changes?)




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