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Windows 7: BSOD when watching flash videos (error code changes?)

29 Oct 2013   #1
ExtremeDude2

Windows 7 home Premium 64 bit
 
 
BSOD when watching flash videos (error code changes?)

Hello all, I've joined here today in hopes that I could get some help

For the past few months whenever I use youtube or another site that plays videos with flash I will sometimes get a BSOD, it seems that the error code will change everytime. Usually when the BSOD appears it doesn't even make a dump, or it will only dump part way, when I am lucky however I am able to get a dump file (which I have posted in the attachment below). I have run memtest+ and gotten no errors (altho I have added more RAM since then and did not run the test again), and I have also updated my graphics drives a few times (both stable and beta), I am currently running a modest OC (CPU and GPU), but removing it doesn't seem to help, and I assume you can see my spec on my profile

I'll bump if I get a different error code and dump


My System SpecsSystem Spec
.
30 Oct 2013   #2
YoYo155

Windows 10
 
 

Welcome .

I would start off by thoroughly scanning the machine, you have some unknown entries
in the loaded modules list.

Please scan for possible infection and file corruption.
(*Kaspersky Rescue CD from a USB thumbdrive)


The MSINFO32 file is corrupt, please upload a new instance.

Start> Run> Type MSINFO32 then hit [Enter].
In MSINFO32 go to, File> Save> name it your user-name.
Once the file is saved right click it and choose Sent toCompressed (zipped) folder.

Attach the file in your next post.



Very outdated drivers, please update or remove:

Code:
VMNetSrv.sys Wed Jan 16 13:52:01 2008
LMIRfsDriver.sys Mon Jul 14 19:26:56 2008
hamachi.sys  Thu Feb 19 12:36:41 2009
Rt64win7.sys Thu Feb 26 11:04:13 2009
vmm.sys      Tue Apr 07 16:25:54 2009
rtl8192se.sys Thu Apr 01 11:51:46 2010
CM10664.sys  Thu Oct 01 13:04:51 2009
Possible infection.

Code:
tmpD9CA.tmp  Sat Jul 26 16:29:37 2008
fffff8800675c000  fffff88006777000  ________________________________________ ????????????????????????????????????????
fffff88002800000  fffff88002810000       __________ ??????????
fffff880029cf000  fffff880029fb000                4 4
fffff880`07b85000 fffff880`07b91000   Unknown_Module_fffff880_07b85000
Bugcheck:

Code:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800036e3731, Address of the instruction which caused the bugcheck
Arg3: fffff88009f160b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Code:
STACK_TEXT:  
fffff880`09f16a90 fffff800`036ce0d2 : nt!KiInsertTimerTable+0x171
fffff880`09f16af0 00fff800`036de392 : nt!KiCommitThreadWait+0x332
fffff880`09f16b80 00000000`05bcf72c : 0x00fff800`036de392
fffff880`09f16b88 00000000`000002d8 : 0x5bcf72c
fffff880`09f16b90 ff000000`000000a4 : 0x2d8
fffff880`09f16b98 00fff800`039d1f16 : 0xff000000`000000a4
fffff880`09f16ba0 ff000000`74462450 : 0x00fff800`039d1f16
fffff880`09f16ba8 00fff880`09f16c30 : 0xff000000`74462450
fffff880`09f16bb0 00000000`74462450 : 0x00fff880`09f16c30
fffff880`09f16bb8 00000000`059cf170 : 0x74462450
fffff880`09f16bc0 00000000`059cfd20 : 0x59cf170
fffff880`09f16bc8 00000000`7ef5f000 : 0x59cfd20
fffff880`09f16bd0 00000000`00000000 : 0x7ef5f000
Code:
THREAD fffffa80072b79f0  Cid 09f8.1240  Teb: 000000007ef5f000 Win32Thread: ff00000000000000 WAIT: (DelayExecution) UserMode Non-Alertable
We see a fair amount of activity comming from user-mode, which leads to a thread wait
(delay executaion).

Code:
fffff880`09f16ae8  fffff800`036ce0d2 nt!KiCommitThreadWait+0x332
fffff880`09f16be8  fffff800`039d0e9e nt!NtDelayExecution+0x59
Code:
!for_each_module s -a @#Base @#End "wait"
fffff800`03b882a6  77 61 69 74 69 6e 67 2c-20 63 6f 6d 6d 61 6e 64  waiting, command
fffff800`03c443fa  77 61 69 74 20 6f 70 65-72 61 74 69 6f 6e 2c 20  wait operation, 
fffff880`00ef8630  77 61 69 74 69 6e 67 20-66 6f 72 20 63 6f 6e 74  waiting for cont
fffff880`00ef906f  77 61 69 74 69 6e 67 20-6f 6e 20 57 44 46 57 4f  waiting on WDFWO
fffff880`00efa130  77 61 69 74 69 6e 67 20-66 6f 72 20 74 68 65 20  waiting for the 
fffff880`00efa1d0  77 61 69 74 69 6e 67 20-66 6f 72 20 71 75 65 75  waiting for queu
fffff880`00efa200  77 61 69 74 69 6e 67 20-66 6f 72 20 71 75 65 75  waiting for queu
fffff880`00efa230  77 61 69 74 69 6e 67 20-66 6f 72 20 71 75 65 75  waiting for queu
fffff880`00efa280  77 61 69 74 69 6e 67 20-66 6f 72 20 61 6c 6c 20  waiting for all 
fffff880`00efa2e0  77 61 69 74 69 6e 67 20-66 6f 72 20 61 6c 6c 20  waiting for all 
fffff880`00fbb51f  77 61 69 74 69 6e 67 20-66 6f 72 20 25 77 5a 27  waiting for %wZ'
fffff880`03ef7e54  77 61 69 74 20 71 75 65-75 65 20 28 25 30 38 78  wait queue (%08x
fffff880`03f2011f  77 61 69 74 69 6e 67 20-66 6f 72 20 74 65 72 6d  waiting for term
fffff880`07b432c8  77 61 69 74 20 6d 75 73-74 20 68 61 76 65 20 61  wait must have a
fffff880`07b43313  77 61 69 74 00 cc cc cc-cc cc cc cc cc 6f 62 6a  wait.........obj
fffff880`07b4332f  77 61 69 74 20 66 61 69-6c 65 64 00 cc cc cc cc  wait failed.....
fffff880`07b73bb8  77 61 69 74 20 6d 75 73-74 20 68 61 76 65 20 61  wait must have a
fffff880`07b73c03  77 61 69 74 00 cc cc cc-cc cc cc cc cc 6f 62 6a  wait.........obj
fffff880`07b73c1f  77 61 69 74 20 66 61 69-6c 65 64 00 cc cc cc cc  wait failed.....
Code:
lm a fffff880`00ef906f
start             end                 module name
fffff880`00ef7000 fffff880`00fb9000   Wdf01000
Code:
lm a fffff880`07b73bb8
start             end                 module name
fffff880`07b4c000 fffff880`07b82000   WUDFRd
Code:
lm a fffff880`07b73c03
start             end                 module name
fffff880`07b4c000 fffff880`07b82000   WUDFRd


Code:
lm a fffff880`03ef7e54
start             end                 module name
fffff880`03ef2000 fffff880`03f7b000   afd
  • Update the network drivers mentioned above.


Keep us posted .
My System SpecsSystem Spec
30 Oct 2013   #3
ExtremeDude2

Windows 7 home Premium 64 bit
 
 

Thanks for the help, I've reattached the MSINFO32 below.

I've also gone and updated as many of those drives that I could and ran all of those scans (except the boot one, yet) and nothing wrong so far, so I guess I'll see if updating the drivers helps
My System SpecsSystem Spec
.

31 Oct 2013   #4
YoYo155

Windows 10
 
 

Hi ,
I asked for the MSinfo32 file to have a wider view of the system both hardware and software wise,
unfortunately the new file uploaded is also unreadable. Please try one more time, if that doesn't help
make sure the following is true.

Please confirm you have these services running and active:
Security Center, IP Helper, Windows Management Instrumentation.
> Services.msc > hit enter.


Keep us posted .
My System SpecsSystem Spec
31 Oct 2013   #5
ExtremeDude2

Windows 7 home Premium 64 bit
 
 

I was unable to get the .nfo file working properly, I was however able to get this fancy .txt instead
My System SpecsSystem Spec
31 Oct 2013   #6
YoYo155

Windows 10
 
 

that is a packed text file.
I guess it will do, for now.
How are things since?
My System SpecsSystem Spec
31 Oct 2013   #7
ExtremeDude2

Windows 7 home Premium 64 bit
 
 

No BSOD so far, I hope you can read through all that text XD
My System SpecsSystem Spec
31 Oct 2013   #8
YoYo155

Windows 10
 
 

Good .

Have you managed to complete the Kaspersky / SFC scans? the results?
My System SpecsSystem Spec
31 Oct 2013   #9
ExtremeDude2

Windows 7 home Premium 64 bit
 
 

The first Kaspersky and the SFC were both good, but I haven't run the second
My System SpecsSystem Spec
31 Oct 2013   #10
YoYo155

Windows 10
 
 

OK, it's up to you .
If the PC acts up again do the rest and report back.
My System SpecsSystem Spec
Reply

 BSOD when watching flash videos (error code changes?)




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