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Windows 7: BSOD caused by Sunbelt Personal Firewall

30 Oct 2013   #1
HungryJoe

Microsoft Windows 7 Home Premium x64
 
 
BSOD caused by Sunbelt Personal Firewall

I keep getting BSODs relating to Sunbelt Personal Firewall, which is not a software product I recognize. I have not intentionally installed such software on my system (I use Microsoft Security Essentials) so I can only assume it is used by another product, possibly even MSE itself.

I have attached the folder output from running the SF Diagnostics utility.

Please advise me on what actions I can take to resolve this issue.


My System SpecsSystem Spec
.

30 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, it is the fact! The BSOD is caused by Sunblet Firewall, which is out of market over around 3 years.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff8000426f7d3}

*** WARNING: Unable to verify timestamp for SbFw.sys
*** ERROR: Module load completed but symbols could not be loaded for SbFw.sys
Probably caused by : SbFw.sys ( SbFw+9d32 )

Followup: MachineOwner
---------
And it is also the fact that there is no tress of sunbelt in your system, but the driver is present at c:\windows\system32\drivers\sbfw.sys.

Delete the driver manually at that location, and then Scan the system for possible virus infection with the following programs.
Let us know how it is running then.
My System SpecsSystem Spec
30 Oct 2013   #3
HungryJoe

Microsoft Windows 7 Home Premium x64
 
 

Thanks for your advice, Arc.

I removed the Sunbelt Personal Firewall driver file (SbFw.Sys) and its associated files (SbAPIFS.Sys, SbHIPS.Sys and SbTIS.Sys) from the %WinDir%\System32\Drivers folder on my system.

I then scanned my system using TDSSKiller; no threats were detected.

Unfortunately, I do not have access to a second PC in order to create the Windows Defender Offline bootable media. Is it absolutely necessary to scan my system using this product, or just desirable?

While carrying out these remedial steps, I got several BSODs, however these appear to relate to NTOSKrnl.Exe (diagnostics attached).
My System SpecsSystem Spec
.


31 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Remedial steps means deleting those .sys files and scanning with TDSSKiller? Several BSODs?

Unfortunately the uploaded zip contains a single one that is already checked.

Suggested for scans on an assumption that it might be a malware disguising itself.
My System SpecsSystem Spec
01 Nov 2013   #5
HungryJoe

Microsoft Windows 7 Home Premium x64
 
 

Removal of the Sunbelt Personal Firewall driver files seems to have resolved the problem.

Thanks, Arc.
My System SpecsSystem Spec
01 Nov 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome HungryJoe.

Let us know for any further issue.
My System SpecsSystem Spec
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 BSOD caused by Sunbelt Personal Firewall




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