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Windows 7: BSOD When Running WoW / PA / Civ V


01 Nov 2013   #1
Zon

Windows 7 Ultimate Media Centre Edition
 
 
BSOD When Running WoW / PA / Civ V

Hi, as mentioned in the title im getting seemingly random black-screen reboots with very occasional BSOD's when running the above games( haven't tried others, could just be GPU heavy titles). The dreaded "Power Supply Surges detected during the previous power on. ASUS Anti-Surge was triggered to protect system from unstable power supply unit! " seems to suggest the problem lies with a faulty power supply, as my previous machine using the same component was prone to these type of restarts, however i would like to tap into this well of knowledge to reassure myself before spending money. I tried turning off Anti-Surge in the BIOS to see if it was artificially causing these restarts, but the problem continues. I've uploaded what i hope is all the crash dump data from the last occurrence. Many thanks for taking the time to help me out with this



Attached Files
File Type: zip SF_01-11-2013.zip (1.63 MB, 2 views)
My System SpecsSystem Spec
.

02 Nov 2013   #2

Windows 7 Home Premium x64
 
 

Welcome to SF !

Out of the fourteen dumps, twelve of them are a 0x124 bug check with a cache write error,
predominantly on processor #3. The other two bug checks are at bottom of the priority at the moment.

Code:
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008a57138
Section       @ fffffa8008a572c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL0_WR_ERR (Proc 3 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x000000021a005b80
  Misc.       : 0x0000000000000086
Code:
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008a4a138
Section       @ fffffa8008a4a2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL0_WR_ERR (Proc 0 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x000000021a4b57c0
  Misc.       : 0x0000000000000086
Quote:
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. - H2SO4
The generic nature of the 0x124 (Arg1=0) stop code means we would have to take
the trail & error approach.

Do you have any spare parts (or another PC) to test with?
The usual suspect of this kind of BCCode is the CPU but it's often not the the case which is why we need
to test other components to rule them out as the cause.
How old are your components?


What is the make an model of you PSU?
Fill out this form and post back the result:
Good practice, open up the case and re-seat all types of connection.
  • SATA Cables (HDD/SSD/ODD).
  • SATA-Power.
  • Motherboard 24-pin.
  • Motherboard 4/8-pin (CPU).
  • Re-seat the RAM.
  • Re-seat the GPU.
Make sure that every slot / cable head is free of dust or other obstruction.
Make sure that every connection is seating properly and firmly in-place.

Also have a look at the motherboard and the GPU, search for any "bad caps", bulky, leaking bloated capacitors.

i.e







Test for thermals and stability:

  • Download Speccy and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
    • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).


Testing the RAM:


Quote   Quote: Originally Posted by koolkat77 View Post
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
When done with the testing procedure take a picture and upload it here.


Test your secondary Hard-Drive.

Code:
Event[15824]:
  Log Name: System
  Source: Disk
  Date: 2013-10-30T10:02:22.408
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: O-PC
  Description: 
An error was detected on device \Device\Harddisk1\DR3 during a paging operation.

Event[15825]:
  Log Name: System
  Source: Ntfs
  Date: 2013-10-30T10:02:22.408
  Event ID: 57
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: O-PC
  Description: 
The system failed to flush data to the transaction log. Corruption may occur.
warning   Warning
The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:

  1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
  2. Then Post the Disk Check results following | This Tutorial.
  3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
  4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
  5. If SeaTools for DOS is unable to recognize your HDD:
  6. Visit HDDdiag and follow the instructions | Or follow the instructions below.
If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

Quote   Quote: Originally Posted by Arc View Post
Re-seat the sata and power.



Reset the BIOS back to default:
Note   Note
Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

Note   Note
If any component is overclocked reset it back to stock speeds!



Update the BIOS to the latest release:
warning   Warning
Flashing the BIOS is a risky procedure. If you are uncomfortable
performing it yourself have a technician perform it for you.
Regardless, flashing is at your own risk.


Your BIOS Latest BIOS
BiosVersion = 0706 Z87-K BIOS 0801

Good places to read more:
My System SpecsSystem Spec
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 BSOD When Running WoW / PA / Civ V




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