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Windows 7: BSOD while playing most video games, error 0x0000000A

01 Nov 2013   #1

Windows 7 Pro 64bit
 
 
BSOD while playing most video games, error 0x0000000A

This problem started a few months ago when I was playing Guild Wars 2. They have some software that does certain math calculations and sends it to the cpu while playing which caused my computer to BSOD. Around the same time I installed beta video card drivers for amd and I have an AMD Radeon HD 6870 video card. I installed those drivers to fix certain things with Total War Rome 2 but they ended up making it worse and I reverted the drivers back. Now I have since stopped playing GW2 and when I play anything other than Counter Strike Source I get a BSOD anywhere between 30 minutes to 2 hours while playing. If I am using my computer for anything other than gaming I can have it running with no problems. I have already run multiple virus scans, malware scans, memtest86+, furmarker to test my video card and none of those showed anything wrong. I did run a program called prime95 to test out my cpu and using blend test I got the same BSOD within 3 minutes of running the program. When I ran the small FFT test I got a BSOD in a minute and the Large FFT got it in 30 seconds.
This is the results of those tests:

[Thu Oct 31 18:39:20 2013]
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
[Thu Oct 31 18:54:14 2013]
FATAL ERROR: Rounding was 0.4990234375, expected less than 0.4
Hardware failure detected, consult stress.txt file.
[Thu Oct 31 18:57:54 2013]
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.

So right now I'm at the point where I think either my cpu is going bad or there is a driver messing things in my computer. If there is any help I could get I would greatly appreciate it as I don't want to reinstall windows unless I absolutely need to.



Attached Files
File Type: zip Aganim_01-11-2013.zip (1.38 MB, 1 views)
My System SpecsSystem Spec
.

02 Nov 2013   #2

Windows 7 Home Premium x64
 
 

Welcome to SF .

This does sound like a hardware fault, but there things we can do to test things out.

I would start by monitoring the temperatures.

What is the make an model of you PSU?
Fill out this form and post back the result:

It appears you have a mixture of RAM modules.
A mixture is always bad news and almost never ends well.
Code:
[Memory Device (Type 17) - Length 27 - Handle 0026h]
  Physical Memory Array Handle  0025h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A0
  Bank Locator                  Bank0/1
  Memory Type                   02h - Unknown
  Type Detail                   0000h -
  Speed                         1333MHz
[Memory Device (Type 17) - Length 27 - Handle 0027h]
  Physical Memory Array Handle  0025h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A1
  Bank Locator                  Bank2/3
  Memory Type                   02h - Unknown
  Type Detail                   0000h -
  Speed                         1333MHz
[Memory Device (Type 17) - Length 27 - Handle 0028h]
  Physical Memory Array Handle  0025h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A2
  Bank Locator                  Bank4/5
  Memory Type                   02h - Unknown
  Type Detail                   0000h -
  Speed                         1333MHz
[Memory Device (Type 17) - Length 27 - Handle 0029h]
  Physical Memory Array Handle  0025h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A3
  Bank Locator                  Bank6/7
  Memory Type                   02h - Unknown
  Type Detail                   0000h -
  Speed                         1333MHz
Take the trial and error approach an start with one stick and stress the machine using
Prime95 Large FFT's.
If it does bug check try a different one in the same slot and stress again, if it doesn't
add another stick of the SAME capacity, speed and timing and stress again that way you'll be able
pinpoint the offender.
Keep in mind it could also be a slot failing (or even a faulty CPU), the quote below details
using memtest but the principle is the same for Prime95.

Quote   Quote: Originally Posted by Arc View Post
First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
Your BIOS is very old.

Code:
BiosVersion = F1
BiosReleaseDate = 04/10/2009
Reset the BIOS back to default and Update the BIOS to the latest.
Note   Note
Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

Note   Note
If any component is overclocked reset it back to stock speeds!


warning   Warning
Flashing the BIOS is a risky procedure. If you are uncomfortable
performing it yourself have a technician perform it for you.
Regardless, flashing is at your own risk.



Regardless you have a driver that shouldn't exist on any Windows 7 machine.


Code:
BugCheck C9, {23e, fffff88001801324, fffff98005bb2ee0, 0}

*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )
Code:
Start Menu\Programs\DAEMON Tools Lite
Quote   Quote: Originally Posted by Arc View Post
Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Post back with the results .
My System SpecsSystem Spec
04 Nov 2013   #3

Windows 7 Pro 64bit
 
 

System Type:
1 physical CPU
Motherboard:
Regular - Desktop
CPU Socket:
Socket AM3
CPU:
AMD Phenom II X4 955 3200 MHz Deneb
CPU Utilization (TDP):
90% TDP




RAM:
4 Sticks DDR3 SDRAM
Video Card 1:
AMD Radeon HD 6870

ATTENTION: FOR PERSONAL, NON-COMMERCIAL USE ONLY




Regular SATA:
1 HDD




DVD-RW/DVD+RW Drive:
1 Drive




Keyboard and mouse:
Yes




System Load:
90 %





Minimum PSU Wattage:
310 Watts
Recommended Wattage:


360 Watts


I went to the calculator but this is my PSU Rosewill BRONZE series RBR850-M 850W ATX12V v2.3/ EPS12V SLI Ready CrossFire Ready 80 PLUS BRONZE Certified Modular Active PFC Power Supply - Newegg.com

Not sure if the link works but I have more than enough power for everything. I haven't tried the other methods yet but just wanted to get this posted before I try them.

Also about the RAM I have Kingston 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10600) Desktop Memory Model KVR1333D3N9K2/8G - Newegg.com
That I bought a fews years back.
and my original RAM Kingston ValueRAM 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10600) Desktop Memory Model KVR1333D3K2/4GR - Newegg.com
I made sure to buy the same kind of RAM but I wanted more of it. In response to your post of a mixture of RAM modules, should I just get rid of my two sticks of 2GB of RAM and only use the other two sticks of 4GB?

I haven't had a problem with my set up since I bought most of my parts 4 years ago, only started acting up back in July of this year.

I also did the test for the driver and the uninstall box was grayed out like the picture showed. So as of this moment I haven't tried to do the RAM test or updating my bios. If there is a reason I should get rid of my small RAM sticks I will do the RAM test with the bigger ones. One question about that as my RAM is Dual-Channel will it still work by placing only one stick in at a time? I know a little about computers but not enough to feel comfortable in doing these last two tests without clearing up my questions. Also I will update my computer specs in the profile while waiting for a response and thank you for your time.

*EDIT* Just finished updating my computer specs in the profile to the best of my ability. I also updated my bios but haven't tried playing anything yet. Just waiting on the reply about the RAM before I try doing that test.

*EDIT 2* Well decided to run a prime95 test with all the RAM still in after updating the BIOS. I ran a blend test for about an hour and a half and didn't get a single error, which is good considering it took a minute or two to get a BSOD when I tested before updating the BIOS. I have been running a large FTT test for the past 15 minutes and still no errors. I will play some games there were giving me blue screens throughout the week and if I don't get any I will consider this issue solved.


Attached Thumbnails
BSOD while playing most video games, error 0x0000000A-aganim-temp.png  
My System SpecsSystem Spec
.


05 Nov 2013   #4

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Aganim View Post
*EDIT 2* Well decided to run a prime95 test with all the RAM still in after updating the BIOS. I ran a blend test for about an hour and a half and didn't get a single error, which is good considering it took a minute or two to get a BSOD when I tested before updating the BIOS. I have been running a large FTT test for the past 15 minutes and still no errors. I will play some games there were giving me blue screens throughout the week and if I don't get any I will consider this issue solved.
That is good news .
I can see that Daemon Tools is still active (Speccy's Optical Drives: DTSOFT), it can issues in the future but for now let it be. update in due time which ever way things turn out to be .
My System SpecsSystem Spec
Reply

 BSOD while playing most video games, error 0x0000000A




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